Review from D D (Son of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience

This place was amazing, the staff were brilliant in dealing with and looking after my Mum. They were very professional and caring with her. One member of staff, in particular, was so kind in arranging visits for visiting my Mum. We cannot thank you guys enough. 5-star service thank you.

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Review from T H (Sister of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience

Whilst visiting my sister recently I commented about a member of staff who always seemed to be smiling whenever I saw her. My sister told me that this was the entertainments manager and said: "...she is always happy and she makes us all happy". This was lovely to hear. It is a great gift to be able

to bring joy to others. Well done to her and all the staff at Avalon Park who take such good care of my sister.

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Review from Bernadette T (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

This care home is excellent and awesome. The staff are awesome and first class. The activities staff are awesome too. The food could be improved by having baked spuds at night with different fillings, rice crispies in the morning.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Avalon Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. Thank you also for your wonderful, positive comments about our care home, staff and activities. We work hard to provide kind, person-centred care at all times. With regard to the food feedback, this sort of thing can be quickly processed.

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Review from Claire W (Granddaughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

I would like to praise the staff at Avalon Park for the exceptional care they are providing for my grandad. Unfortunately, we, as a family, had to make the difficult decision to seek care support for the most precious person in the family. This was extremely hard and caused lots of tears and guilt.

The manager was absolutely outstanding! Her dedication to the residents is unquestionable, and time spent with us as a family was never to much trouble. She answered all questions and ensured his personal preferences were catered for. The staff are also fantastic; I ring often for an update on Grandad and I am always greeted with a friendly voice; they always put Grandad on the phone, which he relishes.

Thank you to the manager and the team.

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Review from Karen F (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

My Mum moved to Avalon Park in January so it is very early days but I can see in the short period of time that she has been in that she has been treated with kindness, dignity and respect. The management and staff have been a pleasure to deal with and nothing is too much trouble for them. I can also

see that the staff do show care and compassion towards the residents. They also have a visiting booth so at least we can go and visit at a pre-booked time. Well done Avalon Park.

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Review from M J (Granddaughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience

Grandad moved into Avalon Park at the start of lockdown (March 20). We have been unable to see the home or meet other residents or staff face to face. However, staff have been happy to do what they can to ensure my grandad feels settled with his home comforts around him. We ring each day to see how

he is and we are always given a full update including when Grandad's having a wobbly day. We are able to have Whatsapp calls and window visits with him which means a lot in these very difficult times.

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Review from Joan M (Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

Meals are terrible here, too much agency staff. No chef input.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Avalon Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Having reviewed your concerns, we have liaised with our head chef who conducts a weekly dining audit. He is also present at flash meetings and is kept up to date with any changes in residents’ needs. All residents, including yourself, are encouraged to notify a staff member of any improvements to the menu you feel could be made; we are happy to pass these on to the kitchen team. We aim not to use agency staff; we appreciate this is not ideal however, at times this may be unavoidable in order to ensure safe staffing levels in the home. We have very recently recruited more staff to the home which should reduce the need for emergency agency staffing. Please do contact me if you would like to discuss any of these issues further.

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Review from Gwynneth R (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

I have always been very happy here.

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Review from Don R (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

Looking after mum very well.
Not good with the covid lockdown but these are unprecedented times.
My mothers overall care has been very good; we have had the occasional mishap but heyho. She has been well cared for and that all you hope and ask for.
To all the staff a warm thank you.

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Review from R U (Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience

I feel very safe.
I am very well looked after.
Well-fed.
The staff are very good.

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Review from Pamela G (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Overall the care my father received in here was good and he's come on well, he is more confident now on mobility.
He has taken up residence today at another home nearer his home, alas, he had clothes not his for the journey, hadn't had a shave and food down his face.
Upon arrival, we then discovered

he had no trousers with him only the ones he was wearing (which weren't his anyway) also his dressing gown missing too. During a phone call to report this, I was quoted "he only had one pair anyway" and the phone slammed down.
As a mystery shopper for retail etc., I advise, it might be a good idea, to note, that people are more likely to discuss a bad experience than a good one!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avalon Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We have responded formally to your complaint with actions we have taken following it, and we are deeply sorry this was your experience. We always aim to put the care of our residents as our priority at all times and we are disappointed with the level of communication you received on this occasion. Please be assured the home staff have been reminded of our expectations of showing kindness and compassion when liaising with anyone.

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Review from C B (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

My mum has stayed at Avalon Park for 6 weeks. Brilliant staff, nothing too much trouble for them, always approachable. Lovely rooms, food excellent. The manager is also fantastic and friendly. We can't thank you all enough for our mum's care. Outstanding. Not to forget administration. The manager has

built a fantastic team up.

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Review from L D (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Everything was explained about mum's care, about medication etc. I was asked if there was anything I wanted to ask or if there was anything I wasn't happy with. Everything about her needs and care were fully explained.

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Review from Amanda S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My mum is a service user here at Avalon. She had a wonderful day on Christmas day. Her son has learning difficulties and we visit most days and all the staff are wonderful to him, my mum and myself and I can't thank and praise them enough.
The resident's son had Xmas lunch with our mum and the other

service users and the atmosphere and food was a credit to all the staff.

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Review from Janice B (Daughter-in-law of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in the home a few months now and been treated with respect and cared for. The seniors have been outstanding with her and looked after. The carers even when they are busy have always been there to help her and always take time to speak to her when we visit. Excellent, nothing

is too much trouble for them all. Would also like to say that the manager is a very lovely person and they couldn't get a better manager anywhere.

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Review from M M (Husband of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

I'm proud to confirm the staff are very caring and always happy to support me and my lovely wife. They do a wonderful job and I'm proud of the courtesy they show to my wife, sometimes in difficult and challenging circumstances.

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Review from J S (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Overall good.

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Review from Andrew R (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Really happy with Avalon Park. I viewed a lot of care home and this is by far the best. All the staff are friendly, the place is very clean and there's plenty of activities for the residents.

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Review from Susan R (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

The home is welcoming and bright. The staff are always friendly and helpful and there seem to be lots of activities and entertainment for the residents. Relatives are always made welcome.

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Review from A M (Brother of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Every time we come, we are always welcome.

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Avalon Park Care Home

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