Avalon Park Care Home

Dove Street, Salam, Oldham OL4 5HG
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9.6 100 Reviews
  • Avalon Park Care Home, Oldham
Ideally located on the edge of Oldham and recently benefitting from a refurbishment programme, Avalon Park offers personalised residential and residential dementia care in a home from home environment.

Residents benefit from a range of comfortable areas where they can socialise and relax, including a number of dining spaces that provide a welcoming space to enjoy meals with fellow residents, or family and friends. The delightful tea room is also a firm favourite with residents and their loved ones.

The team across the home, from Care Assistants to Wellbeing Coordinators and Chefs, is dedicated to promoting and enhancing resident wellbeing. The catering team creates delicious meals to ensure a lovely dining experience for all residents and visitors, whilst the care team at Avalon Park creates a varied activities programme to suit the interests and capabilities of each resident.

Avalon Park also understands the importance of social connection, so whether building relationships with local community groups and schools or taking trips around the area, residents are encouraged to engage with the local community in Oldham.

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Care Provided by Avalon Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Bland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Park Care Home Reviews (100)

Total of 100, showing 61-80
9.6

Avalon Park Care Home has a Review Score of 9.6 (9.647) out of 10, based on 10 reviews in the last 2 years. Over all time Avalon Park Care Home has 100 reviews.

Overall Experience

  • 68
  • 28
  • 1
  • 2
  • 1

Date Published

100
5
5
10
90

Review from Hayley P (Private Carer of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home does not care for their residents. They do not show residents the dignity and respect they should. Residents are allowed to wander into other residents' rooms. Residents allowed to sleep in other residents' beds and staff seem to just ignore this. Personal belongings keep going missing
and staff use residents' items on other residents such as hair brushes etc. If you miss a meal such as breakfast - then you miss it. There is no option to have a late breakfast. Residents are not properly dressed in the morning - there have been many occasions when we have had to re-dress a resident.

Reply from Clare Sheehan, Careline Advisor at Avalon Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. These concerns were brought to our attention directly and as such they have been fully investigated and responded to. Some of the Residents at Avalon Park are living with dementia and therefore they do, at times, go into other Residents’ bedrooms. Staff do distract them from doing so as far as possible and most certainly do not ignore situations where Residents fall asleep on beds that they think are theirs. We are very flexible with providing meals when Residents wish to eat. When a Resident has a lie in we always ensure that breakfast is provided for them when they want it. Alternatives are offered at every mealtime to ensure that our Residents can have a lighter or more substantial meal at a time that suits them.


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Review from Lindsey C (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that since my mum has been in the care home, I have found all the staff and carers kind, helpful, very caring and polite in a friendly atmosphere.
They treat my mum with respect and care for all her needs. It's not easy for the relatives sometimes having somebody in a care home,
they feel guilty but the staff look after my mum as I would that gives me comfort knowing she is safe and being looked after.

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Review from Trevor H (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good, food excellent. Activities are good and there is something going on most days.

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Review from Denise G (Sister of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited two people here and they both seemed to like it. The staff are friendly and attentive. I hope when it is my time I get somewhere just as nice.

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Review from P W (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I leave my Mum every day with confidence and reassurance that she is being very well looked after. The staff are quick to notice and deal with issues as they arise. They are also very welcoming, smile easily and make good eye contact. Mum reports they are kind and supportive.

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Review from S G (Niece of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, accommodation clean and comfortable.

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Review from Deborah T (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care mum has received here, would recommend to others.

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Review from Cath P (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming reception area with a lovely administrator who is extremely busy but always very pleasant and eager to help.


The staff are all lovely. They are all so busy but always find the time to meet mum's needs and demands great maintenance staff.


The food is amazing and the head chef is

so pleasant and offers to try and meet any changes requested - laundry is brilliant and the cleaners are great. Thank you.

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Review from K B (Granddaughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and not only so they take their time to speak to the residents to make them feel comfortable but they also take the time to speak to us as family keeping us up-to-date on activities residents have done and what is happening.

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Review from Y H (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely. It's been refurbished. It feels new. The staff are very good and for entertainment too.

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Review from Cath P (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a stroke patient with loss of left side movement. The care and treatment she has received in her time here has been second to none! The staff are amazing. They work so hard and there are not enough of them. It is welcoming, warm and a happy place.

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Review from Susan F (Respite Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, kindness and compassion received.

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Review from Antony P T (Nephew of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, caring and efficient. The home is very good and has recently been refurbished, it is clean and the food is excellent. My auntie is very happy and settled. I would not hesitate to recommend Avalon Park.

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Review from Dorothy R (Wife of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not been here long but up to now very satisfied.

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Review from William K (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy and contented in this care home. Staff very friendly and caring. The rooms are excellent and food very good.

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Review from D D (Son-in-law of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found mum has settled down very well, and we have found the home provides mum with all she now needs. We feel nothing is too much trouble all our requests or questions get dealt with in a timely manner.

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Review from J I (Niece of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The month of April was excellent plenty for the residents to do. My aunt was very happy and settled.

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Review from D C (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for approximately 10 months. The care she receives is great. The home is clean and tidy. I feel that my mum's needs are met. I am pleased with the staff as nothing is too much trouble and from what I have seen when I visit mum, they go out of the way. Thank you and well
done.

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Review from Kelly N (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean and comfortable 'home from home'. Friendly, caring and patient staff. They always have time to chat to residents and relatives alike. A good range of activities to engage the residents. Good communication between staff and relatives when asked for.

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Review from Susan W (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Avalon Park Care Home for 2 years. She received excellent care from the dedicated staff. Mum is always clean and well cared for and I feel she is in a safe and secure environment.
The meals they receive are of a good quality and special diets and needs are catered for. Residents
are always treated with respect. I feel as though I can talk to any member of staff regarding any concerns I have.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Avalon Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Avalon Park Care Home is calculated as follows: ( (96 Excellents x 5) + (22 Goods x 4) ) ÷ 118 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Avalon Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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