Avalon Park Care Home

Dove Street, Salam, Oldham OL4 5HG
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9.6 100 Reviews
  • Avalon Park Care Home, Oldham
Ideally located on the edge of Oldham and recently benefitting from a refurbishment programme, Avalon Park offers personalised residential and residential dementia care in a home from home environment.

Residents benefit from a range of comfortable areas where they can socialise and relax, including a number of dining spaces that provide a welcoming space to enjoy meals with fellow residents, or family and friends. The delightful tea room is also a firm favourite with residents and their loved ones.

The team across the home, from Care Assistants to Wellbeing Coordinators and Chefs, is dedicated to promoting and enhancing resident wellbeing. The catering team creates delicious meals to ensure a lovely dining experience for all residents and visitors, whilst the care team at Avalon Park creates a varied activities programme to suit the interests and capabilities of each resident.

Avalon Park also understands the importance of social connection, so whether building relationships with local community groups and schools or taking trips around the area, residents are encouraged to engage with the local community in Oldham.

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Care Provided by Avalon Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Bland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Park Care Home Reviews (100)

Total of 100, showing 81-100
9.6

Avalon Park Care Home has a Review Score of 9.6 (9.647) out of 10, based on 10 reviews in the last 2 years. Over all time Avalon Park Care Home has 100 reviews.

Overall Experience

  • 68
  • 28
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  • 1

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90

Review from Ian H (Brother of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the improvement over the time that the new manager took over to be quite dramatic. The home is now clean - brighter and happier and the staff appear happier and more caring. I am delighted at the improvement.

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Review from Jay W (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Avalon Park Care Home after being in a respite home. We immediately felt we were welcomed and Mum has settled in very, very well. This is very much down to the staff who have been all excellent. As a family, this decision was an extremely hard one to make and it makes us all feel so much
better that we know Mum is being really well looked after. The food is really nice and Mum is putting the weight back on that she lost whilst in respite.

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Review from Barbara W (Daughter-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-law has resided at Avalon Park for 20 months, the last 12 months with a new manager and a very supportive and caring team and the home has improved enormously. My Mother-in-law is safe and comfortable and is being well looked after. Since engaging an activities co-ordinator, lovely activities
are provided, eventually with outings. Entertainment is put on singers etc. there are also pampering days. Regular meetings are held with any issues raised being dealt with. We as relatives are always invited to join the residents to enjoy a meal with them. The hairdresser visits on a weekly basis. Avalon Park is a caring and friendly home with dedicated staff and management.

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Review from Kenneth W (Husband of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Avalon Park to be a very clean and a nice place to visit.
All the staff are very polite and nice to talk to.
The management are very pleased to help you of you need it.
They treat the patients with respect which I like very much

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Review from Chris W (Son of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the way things have improved since my mum arrived in August. Our main concern was mum enjoys trips out and there were none in place but now if has been introduced. The staff are always friendly and helpful and great you with a smile. Every time I visit, there is always tea, coffee
and biscuits available for residents and plenty of activities for them to join in with. Overall a good experience.

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Review from Fern W (Granddaughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has lived in Avalon Park for years and they have been very supportive of her living with dementia. My nan was very unwell a few months ago and even had pressure sores. With the home;s help, she is now walking again, eating again and the sore has healed.

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Review from Jean P (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Avalon Park Care Home in August 2016 after having two broken hips. I chose the home because it was bright and modern and had no funny smells, I didn't think I would ever see my mother walk again but she is! All the staff are lovely always pleasant and cheerful. My mother also
has dementia and can sometimes be a bit difficult but the staff always seem to be able to calm her down. Overall I'm pleased by the way she's settled.

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Review from Gwen M (Wife of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I chose Avalon Park Care home to place my husband in February 2014; we felt being a lovely, modern and pleasant home, it was a perfect choice. Over several months "cracks" began to appear and the standards dropped considerably, with cause for new managers to come in but to no avail, following
the appointment of the new manager this home has been completely transformed with many improvements ongoing.
Staff motivation is apparent with everyone working as a great team. My husband is very precious to me and if I can't have him at home with me, which isn't possible due to his condition, then there is nowhere I would rather him be. I have every satisfaction that this home is going from strength to strength.

Reply from HC-One, Careline Team at Avalon Park Care Home

Thank you for your kind comments in recognising the improvements the new manager and her team have made and sustained at Avalon Park.


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Review from Stuart C (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and the atmosphere is extremely pleasant. The staff have time to listen and to talk and answer questions. I am very pleased with all of the facilities.

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Review from Karl B (Son of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home takes good care of my father making sure he gets the care he needs and to provide a reasonable environment to make sure he is happy as he can be in his later years.

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Review from Deborah R (Relative of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care providers are very attentive and seem to genuinely care about the clients. It's clean and tidy and each time we come it's a cheerful experience.

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Review from Debbie K (Daughter of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and welcoming they provide all the support you need. My father has been in there since December 2013 and has settled really well, great atmosphere always there for support for family if needed, clean rooms all the residents get well looked after. Staff are all there for you when
needed, you know that your family are in safe hands and that they are being well looked after. You can sit back and know they are in safe hands.

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Review from Anthony H (Grandson of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly satisfied with the progress and development of the home over the past couple of months. My granddad is happy and settled even though confronted with set backs, staff have always been supportive and twice for him whenever he needs. It's really relieving to know he's in safe hands.

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Review from Jack P (Husband of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife lives at Avalon Park and I have peace of mind that she is cared for well and is safe.

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Review from J C (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was so happy at Avalon Park for 21 months until her death in January 2016. She loved all the staff and they loved her too. She felt safe an cared for. Yes there were a few issues such as the cleanliness of her room but they could be addressed. The staff although overworked and I must add grossly
underpaid, always had time for residents as well as relatives. The joy and stimulation provided, especially, the activities team was amazing. The visual aesthetically pleasing corridors, lounge and gardens were the result of sheer hard work over and above what was expected of them. It was a place where even her great grandchildren would come which delighted my mother, as well as the other residents. Every event was superbly put together. It was a care home with a heart not a sterile institution, I do hope the new management do not take happiness and love out of Avalon Park and replace it with bureaucratic rules and regulations to deflate and reduce morale of both staff and residents!

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Review from Sheila B (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother twice a week. The staff are always friendly and caring. The girls that do the entertainment plan always seem to be working hard and provide a variety of things for residents to do. The home always appears clean.

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Review from M M (Husband of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You do not have enough staff of your own, agency staff do not care. Supervision is a problem.

Reply from HC-One, Careline Team at Avalon Park Care Home

We take on board the comments on this review. We do currently use agency staff alongside our own staff. We are actively recruiting into vacant posts however in the interim we must maintain safe staffing levels with the use of agency. An interim Manager is in post to provide direct leadership and management of staff and the care our staff deliver is at the centre of all we do. This is carefully monitored by our Management team on a daily basis and by our Senior Management team.


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Review from Wendy G (Daughter of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Avalon Park in June 2015 and has settled in well. It was a very difficult decision for the family for mum to have to go into a care home as she is an independent lady but is now unable to look after herself fully, we now know it was for the best and she is cared for well. There is always
a cup of tea to hand and someone for a chat. Mum joins in with the activities at the home and has even been out for lunch.

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Review from Tracey T (Granddaughter of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at the home for a couple of months, she has settled in very nicely. The home has a nice garden where she can look at from her window or sit in when we have nice weather. Staff are caring, gran seems happy and looked after that's all you can ask for.

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Review from Linda T (Daughter of Resident) published on 31 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in here and the care is very good she has settled in very well. The staff are very friendly and can't do enough for us and my mother. The home is very clean. They have activities nearly every day.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Avalon Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Avalon Park Care Home is calculated as follows: ( (96 Excellents x 5) + (22 Goods x 4) ) ÷ 118 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Avalon Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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