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The Coppice has an onsite car park.
The Coppice Nursing Home has a Review Score of 7.4 (7.424) out of 10, based on 6 reviews in the last 2 years. Over all time The Coppice Nursing Home has 23 reviews.
Review from J O (Wife of Resident) published on 19 February 2025
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Overall Experience
4.0 out of 5
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Review from D A (Sister of Resident) published on 12 February 2025
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5.0 out of 5
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Review from D G (Granddaughter of Resident) published on 6 February 2025
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1.0 out of 5
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Review from S R (Daughter-in-law of Resident) published on 29 January 2025
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4.0 out of 5
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Review from Chantelle G (Granddaughter of Resident) published on 29 January 2025
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Overall Experience
1.0 out of 5
Reply from Freddie Cohen, Regional Manager at The Coppice Nursing Home
Whilst it is our company policy not to respond to details within reviews, this review is factually incorrect in multiple ways. 1. The Coppice does not accept residents with a 1-1. This resident was not discharged from hospital with a 1-1 as part of the assessment so would not have a member of staff with them consistently as part of the package of care. 2. On our electric care planning two members of your family were contacted following the incident. This is all logged and tracked. 3. Your grandfather was in the home for five hours. He arrived around tea time. You have made a very general statement that there are never staff around. Our manager and her team have provided outstanding care since 2013 and only had Good CQC inspections. This review is factually incorrect and is a shame to all the hard work put in by the team.
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Review from B T (Husband of Resident) published on 3 December 2023
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5.0 out of 5
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Review from Brian W (Husband of Resident) published on 13 December 2022
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5.0 out of 5
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Review from Dawn S (Daughter of Resident) published on 1 December 2022
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 24 March 2020
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5.0 out of 5
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Review from Kath D (Sister of Resident) published on 19 December 2018
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5.0 out of 5
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Review from R R (Son of Resident) published on 13 August 2018
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4.0 out of 5
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Review from Frederick W (Resident) published on 11 May 2018
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5.0 out of 5
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Review from Sandra W (Wife of Resident) published on 11 May 2018
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Overall Experience
4.0 out of 5
Reply from Harry Inglis, RM at The Coppice Nursing Home
Sandra,
Thank you for your kind words to which the team appreciate.
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Review from G J (Resident) assisted by family/friend published on 26 May 2017
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5.0 out of 5
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Review from S T (Daughter of Resident) published on 18 May 2017
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5.0 out of 5
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Review from D E (Wife of Resident) published on 3 May 2017
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5.0 out of 5
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Review from Susan P (Daughter of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
Right from the moment I first looked around the home I have ben impressed by-
- Level of care;
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Review from O M (Resident) assisted by family/friend published on 21 March 2017
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Overall Experience
4.0 out of 5
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Review from M J (Daughter of Resident) published on 13 March 2017
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Overall Experience
4.0 out of 5
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Review from L S (Daughter of Resident) published on 1 February 2017
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Overall Experience
5.0 out of 5
Reply from Harry Inglis, R M at The Coppice Nursing Home
Thank you Lynda for your warm review.
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The Review Score of 7.4 (7.424) out of 10 for The Coppice Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.594 for The Coppice Nursing Home is calculated as follows: ( (32 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) + (18 Very Poors x 1) ) ÷ 69 Ratings = 3.594
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.83 Points relating to the number of positive Reviews for The Coppice Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 4 Positive Reviews ÷ 8.8 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2019
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