Other Care Homes you may be interested in:
Paying for a care home can be a difficult think to get your head around. There are many options and funding could also be available. If the local authority decide that you have eligible care needs they will carry out a financial assessment to work out how much you may have to pay towards the cost of care. This amount will depend on your income, savings and assets. If you have to contribute towards the cost of long term care there are many ways to pay for it and its important to look at all options to see whether it’s right for you.
When you apply to The Alexandra Nursing Home we will carry out an assessment of your care new to ensure our home can meet your needs and the type of care you will require. Our exact fees vary depending on the size of the room, whether the room has en-suite facilities and depending on any additional care or equipment needed. Also your needs may change when you are supported by us, and as our homes charge different rates for residential and nursing the fees may change.
You can also find more information on the following website
If you have any other questions please feel free to contact us
Visiting is by prior arrangements
Plenty of onsite parking.
The Alexandra Nursing Home has a Review Score of 8.9 (8.898) out of 10, based on 5 reviews in the last 2 years. Over all time The Alexandra Nursing Home has 22 reviews.
Review from M M (Daughter of Resident) published on 12 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area and Compliance Manager at The Alexandra Nursing Home
Thank you for your kind words - it is much appreciated! We are pleased to hear Mum is looked after well. Please do let us know if there is anything we can do better.
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Review from Paul F (Husband of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you for your kind comments. We are pleased that your wife has settled in well. Please do let us know if there is anything else we can do for you and feel free to join in with mealtimes as often as you like!
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Review from Gillian H (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Janine T (Daughter of Resident) published on 30 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you for such a positive review. We are pleased Dad has settled in well and that you feel assured about the caring environment we provide. Please do let us know if there is anything we can do better.
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Review from Helen S (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you for taking the time to provide us with such a positive review. It is greatly appreciated and echoes what we feel The Alexandra Nursing Home stands for. Please do let us know if there is anything we can do to improve. Pleased to hear Dad has settled in well.
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Review from David B (Husband of Resident) published on 21 February 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from A L (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card •
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3.0 out of 5
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Review from A B (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Teresa Harwood, Manager at The Alexandra Nursing Home
On behalf of the Alexandra staff it is good for moral to receive positive reviews.
Thank you.
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Review from Linda B (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Teresa Harwood, Manager at The Alexandra Nursing Home
I would like to thank Linda for her positive review of our care home.
Thank you.
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Review from J D (Son of Resident) published on 15 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Teresa Harwood, Manager at The Alexandra Nursing Home
The Alexandra is always happy to receive comments from relatives, it helps us to review our own working practices.
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Review from Dominique T (Granddaughter of Resident) published on 25 August 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you very much for your positive review. We are very proud to have kept COVID-19 at bay so far and we will continue to work hard to keep it that way.
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Review from Levi T (Grandson of Resident) published on 25 August 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you so much for posting such a positive review, it is much appreciated. We feel accomplished by having been able to keep COVID-19 at bay and we will continue to work hard to keep it that way.
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Review from J B (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you very much for your positive review - it is greatly appreciated. We are very pleased that you feel Dad is being looked after well. Please do let us know if there is anything we can do better.
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Review from Lynn H (Daughter of Resident) published on 30 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you so much for taking the time to post such a positive review. It is very unfortunate that we cannot continue to offer this type of specialised care but we are pleased to hear that we have been able to do so positively for the time being. We sincerely hope dad will settle in well at his new home.
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Review from D H (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card •
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3.0 out of 5
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Review from M M (Grandson of Resident) published on 16 August 2019
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4.0 out of 5
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Review from Carl D (Son of Resident) published on 13 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Teresa Harwood, Manager at The Alexandra Nursing Home
Thank you for your positive response to care received at the Alexandra.
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Review from Gill T (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you for your positive review. We will take your suggestions on board and hope you will entrust Mum in our care in the future.
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Review from L B (Granddaughter of Resident) published on 1 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home
Thank you so much for taking the time to post such a positive review. I'm pleased to hear that you feel that your grandfather was looked after well. Once more, our heartfelt condolences.
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Review from Barbara A (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 8.9 (8.898) out of 10 for The Alexandra Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.684 for The Alexandra Nursing Home is calculated as follows: ( (40 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.684
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.214 Points relating to the number of positive Reviews for The Alexandra Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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