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Longwood Lodge Care Home has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Longwood Lodge Care Home has 68 reviews.
Review from Sharon K (Daughter of Resident) published on 31 January 2025
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words this will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from S B (Daughter of Resident) published on 30 July 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review this will be passed onto our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Linda K (Daughter of Resident) published on 22 July 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review, this will be passed onto our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from J L (Daughter of Resident) published on 5 July 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review this will be passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela M (Daughter of Resident) published on 22 April 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words, this will be passed on to the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Daughter of Resident) published on 15 April 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review this will be passed on to the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bren M (Son of Resident) published on 12 April 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words this will be passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Daughter of Resident) published on 5 April 2024
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words, this will be passed onto the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John R (Son of Resident) published on 10 July 2023
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you so much for your kind words this will be passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lauren M (Daughter of Resident) published on 26 April 2023
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words this will be passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joyce H (Daughter of Resident) published on 20 April 2023
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Reply from Faye Callan, Care Home Support Team at Longwood Lodge Care Home
Thank you for your kind words, I will share your comments with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
Review from Susan N (Niece of Resident) published on 22 March 2023
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Facilities
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Cleanliness
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Review from L J (Daughter of Resident) published on 28 February 2023
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review it will be passed to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Daughter of Resident) published on 14 February 2023
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Reply from Faye Callan, Care Home Support Team at Longwood Lodge Care Home
Thank you very much for your kind words we will share your comments with the team at Longwood Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn M (Daughter of Resident) published on 9 February 2023
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Reply from Faye Callan, Care Home Support Team at Longwood Lodge Care Home
Thank you for your kind words. We will share your comments with the team at Longwood Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lee M (Great-Nephew of Resident) published on 1 February 2023
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review; this will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Grandson of Resident) published on 24 January 2023
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you very much for your kind words. This will be passed onto our staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Daughter of Resident) published on 20 June 2022
Submitted via Website •
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind review, it will be passed onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hollie C (Granddaughter of Resident) published on 9 May 2022
Submitted via Website •
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you for your kind words it’s appreciated and will be passed onto the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zoe R (Granddaughter of Resident) published on 26 January 2021
Submitted via Website •
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Reply from Andrew Wood, Director at Longwood Lodge Care Home
Thank you, for your kind comments. Your feedback will be passed onto the team at Longwood Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (10.000) out of 10 for Longwood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Longwood Lodge Care Home is calculated as follows: ( (144 Excellents x 5) ) ÷ 144 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Longwood Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2022
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Job Title: Home Manager
We are pleased to introduce Longwood Lodge’s home manager, Katie Flint.
Katie believes in a warm caring environment and works alongside her staff team to ensure her residents have a fulfilled happy life.
She prides herself in providing the highest levels of personalised care.