Review from Maxine R (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

My mum has always been cared for with empathy and compassion from all the staff, they always keep family updated on any changes and are always there to help family members when needed and support them. The rooms are always clean and meals are always good choices. The staff always keep residents happy

and do plenty of activities each day. My mum has been so happy since moving into the home 12 months ago.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you, for your kind words. I know the team at Longwood Lodge will really appreciate the positive feedback, especially in these challenging times.

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Review from Emma D (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

Excellent, caring home for men and women. Friendly, passionate staff who go above and beyond, who care about each individual person. Fantastic communication with family via social media so you can feel part of their lives even in Covid lockdown. Thank you to all staff.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you, for your kind comments. Your feedback will be passed onto the team at Longwood Lodge.

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Review from Kelly G (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience

We are so happy with the level of care my mother is receiving, the staff are all very nice, patient and see to all her needs and requirements. I would recommend Longwood Lodge to anyone who is looking for a safe place for a loved one to stay.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you, for your kind words. I know the team at Longwood Lodge will really appreciate the positive feedback, especially in these challenging times.

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Review from Rebecca R (Granddaughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience

My family and I are extremely happy with the care my nanna receives; she is happy and cared for very very well.
The staff go over and beyond their responsibilities to ensure all residents are happy, safe and well looked after.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you for the amazing feedback. We will pass your comments onto the team at Longwood Lodge.

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Review from Jane B (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

When it became clear that Mum needed full-time care, we visited numerous care homes. As soon as we walked into Longwood Lodge, we knew we'd found the right place for her as the warm, welcoming, homely atmosphere immediately shone through. The home is always spotlessly clean, and Mum is always wearing

her own, clean clothes. All the staff are absolutely amazing, nothing is too much trouble for them and it's clear they genuinely care about all their residents, treating them with both kindness and respect. The fabulous management team have kept us to date with all aspects of Mums care and have included us in any decisions that have needed to be made.
Throughout the pandemic, the staff's dedication and commitment could not have been bettered; they have done an incredible job in keeping everyone safe during this extremely challenging time. My brother and I will never be able to thank them enough for the warmth and care they give to Mum every day.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you for the amazing feedback. We will pass your comments onto the team at Longwood Lodge.

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Review from David G (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Longwood since 2019 and I cannot fault anything. The management staff always keep me updated with the care my mum receives and the care staff are always keep m updated with the care my mum receives and the care staff are always welcoming and nothing is too much trouble. During these

difficult times, I can still how well my mum is cared for. I will be forever in the debt of the staff at Longwood.

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Review from Lee D (Grandson of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

Longwood Lodge has been amazing throughout the past year especially. Since going to Longwood, they have shown nothing but compassion and care not just to my gran but to my family also. All the staff are so hard-working, and I cannot fault anything they do. You can tell each and every one of them really

care. I will forever be grateful for everything they have done and continue to do. Thank you will never be good enough.

Reply from Andrew Wood, Director at Longwood Lodge Care Home

Thank you for your wonderful comments about Longwood Lodge, I will be sure to pass your feedback onto the team.

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Review from Andy M (Grandson of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

My nan has been in Longwood for just over 3 years now, and I can honestly say I would recommend this home to anyone. It has been a difficult time not seeing my nan, but with Skype, window visits and seeing her on Facebook keeps us all as a family happy knowing she is well looked after. Keep up the good

work and stay safe.

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Review from Phil A (Brother of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

I’m very happy with the care and kindness shown by the manager and staff at Longwood Lodge. The staff there are extremely respectful, and I know my sister is well looked after.
They are a credit to their profession.

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Review from Rachel P (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

The home is lovely, the staff are so kind and respectful to my mum. She has settled in so well. I feel really comforted to know she is safe especially during these tough times with Covid. Cannot recommend highly enough.

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Review from Sara B (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

From the moment my sister and I visited Longwood Lodge we felt the warmth and dedication of the staff. We wanted to ensure our mum would be safe and cared for as well as we would at home and we have not been disappointed. Mum has now been a resident for 15 months and through the very challenging last

9 months staff have worked ‘their socks off’ to keep mum as happy as possible. If your loved one sadly can no longer reside at home then Longwood Lodge is indeed the next best place to be. We thank the fabulous management team and all the amazing staff for their continuous hard work and caring ways. Our gratitude is never-ending.

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Review from D T (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience

A very professional and hard working management.
Staff are friendly and helpful and work hard to create a supportive atmosphere. A clean and bright environment.

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Review from Phil C (Son of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience

Very happy with the care my mum receives. The staff are kind and attentive, the home is spotless and there is always plenty going on.

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Review from Jeanette H (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

During the week my father resided at the home, the environment was spotlessly clean. The staff were always caring and professional when interacting with relatives, showing a good knowledgeable understanding of the residents' needs. The relationships between staff and residents were always relaxed, comfortable

and the staff ensured that individuals needs/requests were met.

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Review from G M (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

From the moment they open the door; there's a smile, nothing is too much trouble for the staff. The place itself is warm and welcoming. Food is excellent. The transition for my mum from her home to Longwood Lodge was excellent, and the staff have done their very best to help her settle in as best they

could. I cannot praise Longwood Lodge enough; it is an excellent place to be.

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Review from Mike H (Son of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience

Myself and my family have been very happy with the care that Dad receives. He enjoys his time and the food is very good. As a family, it’s great to see Dad settled and well looked after.

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Review from James W (Brother of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

I am very happy that my brother is well looked after and that carers can’t do enough. The manager has been excellent.

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Review from Sam N (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

As a family we have been really happy with the care and how easy it has all been. Mum is engaged and seems like her old self again.
Thank you to all the carers, we are so very grateful for all the kindness you show Mum.

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Review from Kate H (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

The home is excellent. The manager could do no more; she is kind and so very caring, she really helped my mum settle in.

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Review from Mike B (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

I am very happy with the care that my dad receives. He enjoys the food and all the staff are caring and kind. There is lots to do and dad enjoyed the opening of the pub that’s in the home.

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Longwood Lodge Care Home

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