The staff are extremely courteous and well mannered; you are shown respect as visiting your family
A R (Father of Resident)
Excellent care given to my mother during her 3-year stay. Have booked a room for me
David P (Son of Resident)
Nan is so settled and happy. As a family, we are extremely happy with her loving care
Nicola S (Granddaughter of Resident)
Plenty of free on-site car parking.
ShawSide Care Village has a Review Score of 9.0 (9.015) out of 10, based on 22 reviews in the last 2 years. Over all time ShawSide Care Village has 78 reviews.
Review from Julia B (Daughter of Resident) published on 10 January 2025
Submitted via Website •
Report
Reply from Kelly Dean, Home Manager at ShawSide Care Village
Thank you so much for your kind and thoughtful review. We will be sure to share your wonderful feedback with the entire team at Beech House. It truly means a lot to all of us! Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janice O (Daughter of Resident) published on 2 January 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Son of Resident) published on 23 December 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley G (Daughter of Resident) published on 1 November 2024
Submitted via Website •
Report
Reply from Yvonne Burutsa, General Manager Shawside at ShawSide Care Village
We are sorry that your experience of our service was not positive on this occasion. Please note that the majority of the care we provide is behind closed doors and this can give an impression of staff shortages. We are a regulated service and fully understand our legal responsibility to keep the vulnerable people in our care safe by ensuring safe staffing levels. Thank you for your feedback and your compliment about our care team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John G (Husband of Resident) published on 15 October 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul R (Son of Resident) published on 29 August 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A N (Wife of Resident) published on 25 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank C (Wife of Resident) published on 15 July 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I B (Son-in-law of Resident) published on 28 June 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Son of Resident) published on 28 June 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janis C (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike S (Son-in-law of Resident) published on 9 May 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer G (Daughter of Resident) published on 8 April 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda A (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian M (Son of Resident) published on 8 March 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F L (Niece of Resident) published on 13 February 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol R (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card •
Report
Reply from Beech House, Management at ShawSide Care Village
We're deeply grateful for your kind words and for entrusting us with your mother's care during such a challenging time. It means the world to us to hear that Mum found comfort and happiness at Beech House and that our team could provide the compassionate support she needed. Your ongoing visits are a testament to the special bond formed between your family and ours. Please know that we're always here for you, and we cherish the opportunity to continue supporting you, even beyond your Mum's time with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet K (Wife of Resident) published on 31 January 2024
Submitted via Postal Card •
Report
Reply from Management Team, Beech House Management at ShawSide Care Village
Thank you so much for sharing your heartfelt experience with us! We're truly touched to hear that your husband felt at home and surrounded by friends during his stay at ShawSide - Beech House. Our team strives to create a warm and supportive environment for all residents and their families, and it means the world to us to know that we can make a positive difference during such a significant transition. Your kind words are deeply appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.0 (9.015) out of 10 for ShawSide Care Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.415 for ShawSide Care Village is calculated as follows: ( (166 Excellents x 5) + (62 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 260 Ratings = 4.415
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for ShawSide Care Village is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 18 Positive Reviews ÷ 30 = 0.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager at Royton
Chloe is the manager at Royton care home, part of Shawside Care Village.
Job Title: General Manager
Joined: 2023
Yvonne Burutsa is a trained Registered General Nurse with a qualification in Strategic Management. Yvonne has over 20 years of experience in the healthcare sector. She has been managing care homes for the last 13 years and has 5 years experience of working in multisite care homes.
Yvonne has also been awarded the nurse of the year award and is very passionate about uplifting the standards of care in care homes through working closely with Residents, Family and the multidisciplinary team.