Review from J W (Respite Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience

Today stayed in my room till 3pm. Came out to watch TV in the lounge. I got the remote off the mantelpiece to see what channel was on, as I wanted to watch England rugby. Anyway, it was on the right channel.
So I wheelchaired myself to a chair, sat in it and put the remote on the table. Within 20

the senior care assistant came and took the remote into the office. When the programme ended I went and asked for the remote and she refused to give it to me. So all in the lounge had no choice but to watch the same channel all night. The woman is new to the Royton I think the first time she has been in charge on her own.

Reply from Llewellyn Ramos, Co-Ceo at ShawSide Care Village

Dear J W
I want to sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our lounge. I am truly sorry to hear about the issue with the remote control and the impact it had on your ability to enjoy the England rugby match.
This situation is certainly not reflective of the level of service we strive to provide at our Home. I understand how important it is for our Residents to have access to their preferred programs, and I am sorry that this was not facilitated in a more accommodating manner.
I would like to assure you that we take your feedback seriously, and we are investigating this incident to ensure that it does not happen again. It's crucial to us that all our residents feel comfortable and have an enjoyable experience in our communal areas. Your feedback is invaluable in helping us improve our services, and we are committed to making the necessary changes to prevent similar situations in the future.

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Review from Ronald M (Brother of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming from all the very caring staff.
My brother is treated with care and respect.
I can tell that my brother is happy at ShawSide by his reaction to the carers.

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Review from Mark E (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience

My dad spent around two months is Shawside House. As far as I could see, he was very well looked after by the staff. He constantly told us how nice company they all were.
I'd particularly like to compliment the charge nurse in Shawside House, who, whenever I enquired, greatly impressed me with their

detailed knowledge of his care.
Thank you all!

Reply from Emma Willoughby, Regional Manager at ShawSide Care Village

Thank you for taking the time to share your Dad's and your experience.
We will share the feedback with the whole team.
Thank you.

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Review from Ruth L (Partner of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience

My partner has been in ShawSide for 18 months, and there have been a number of issues which led to our daughter and I making an official complaint. I now deal with his washing, shaving and nail trimming and help feed him twice a day. Whilst the staff try their best there are insufficient staff to cope

with the tasks. Yesterday not only did I help feed my partner, but I also helped feed other residents. I also have to take my partner to the toilet on occasion. He is unable to speak/wheelchair bound.

Reply from Barbara Cameron, General Manager at ShawSide Care Village

I am sorry to hear of your concerns regarding your partner. Following this notification, myself and the unit manager met with you to clarify the full details of your concerns which we have taken very seriously, and as a result, we have instigated a full investigation. As per our recent correspondence, we will invite you in again to discuss our findings when complete.
May I thank you for bringing this to our attention so we can continue to work in partnership with families in striving to provide the best care possible for our residents.

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Review from Colin T (Son of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience

Father was a resident on the Beech for the last three years until his death. He was happy with the standard of care he received, together with the quality and quantity of the food. Throughout his time there, I was genuinely impressed with the attitude and professionalism of the staff. They supported

him as his Alzheimer's got worse and were always positive. I visited on different days and at different times; it did not matter whenever I was there; he was clean, clean-shaven, wearing clean clothes and looked comfortable. My sister and I cannot praise the staff on the Beech highly enough.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at ShawSide Care Village

Thank you for your kind feedback; it's very warming to hear of your father's experience, which assured you as a family that he was receiving quality care.

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Review from Martin W (Nephew of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience

My aunt has been a respite resident and has progressed to return home.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you very much for your review; it is very much appreciated. The team at Shawside strive to work to a high standard to ensure your aunt is happy and well cared for.

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Review from K F (Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

I think this place is great.
I have been in five places before, and this one is the best.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for taking the time to write this wonderful review. I will pass on your kind words to the team at Miller house.

Kind Regards.

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Review from Jill M (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience

The care my mum received was abysmal. The care assessment stated mum should not be able to walk without a member of staff. She had three falls in one week ending up in hospital with a fractured hip and needing surgery. No manager has contacted me to ask how mum is. They also told me that family met

with her GP and stopped her medication which is a lie. I contacted her GP and they had no record of this because her meds are for heart failure. I asked one of the managers on Shaw House to look at mums legs because they are very swollen. When I saw the manager a couple of days later she told me she had forgotten. They have few staff but at break times I never saw them sat with the residents. Instead, they are just sat at tables on their mobile phones. I would not put a dog in there but good luck should you choose to place your loved ones in there.

Reply from Molly Lennard, Executive Assistant at ShawSide Care Village

Hi Jill, we’re incredibly sorry to hear of your mum's experience – this is certainly not reflective of the high standard of care we strive to offer at Shawside. If you could please contact us on info@bloomcare.co.uk we would appreciate the opportunity to be able to look into this further for you. Thank you for taking the time to provide your feedback.

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Review from Robert H (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

This review is related to the summer garden fete - remarkably, the afternoon was fine weather, this made the day, and the event was well attended. The whole of the fair was very well organised and had many and varied attractions. My wife enjoyed the day, and it was the first time I'd seen her smile

for a long time.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for taking the time to write this lovely review. I am happy to hear that your wife enjoyed the day.

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Review from David B (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum came into ShawSide while these Covid-19 restrictions and they are very good with us. Mum likes her room and the place. I take her out for a stroll, and the grounds are nice. 5-star.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for your review. I am pleased to hear about your positive experience and appreciate your comments about ShawSide care village. I will share your comments with the staff.

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Review from David P (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been at the home for four years. Mum had a massive stroke, and fortunately for the family, she survived. Mum would have been prepared to die and wishes she had. Unfortunately, the stroke left Mum unable to do many things that she was able to do, which frustrates her. Mum feels she is a

burden to the staff, and therefore, reluctant to ask for help when she should. The number of agency staff whose first language is not English frustrates her as they don't appear to understand her requests. Also, as she eats in her room, her food is, as she would say, "tepid" not very warm.

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Review from Mark B (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My mum is here due to end of life care. She is being treated with dignity and respect. She says she enjoys the food, staff and facilities. On my side, I do feel ShowSide are understaffed. Even though they are understaffed, they work very hard to make the residents feel safe, comfortable and try to provide

a happy environment.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for taking the time to write this lovely review. I am glad to hear you feel that your mum got treated with the high standard of care that we aim to provide here at ShawSide. Kind Regards.

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Review from Marine B (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

Couldn't fault anything - the care my dad received was 100%.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about ShawSide. I will share your comments with the staff.

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Review from I B (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

To date, I have only visited three times, I have found everyone very helpful and friendly.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about Shawside Care Village and I will share your comments with the staff.

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Review from E G (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff in reception and the staff in the unit where my mum now lives are very informative, caring and attentive, always have time to speak and let us know how my mum is doing.

Reply from Liz Walker, General Manager at ShawSide Care Village

Many thanks for taking the time to write this lovely review, I am happy to hear you have had a great experience when visiting your mum.

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Review from Susan A (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Lovely staff.
Very helpful and kind.
Clean and caring.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for the wonderful review, the staff here at ShawSide Care Village work hard to deliver high standards. Many Thanks.

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Review from Christine D (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

The care was fine. Brother seems to do well in the home. He was a resident for almost 11-years. He would go to the day room and smoke room. When he first went to the home, he used to ask when he was going home, then he got to know it was his home and stopped asking. Overall, I think he was there.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you very much for your positive review. The team here at ShawSide Care Village are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your brother is certainly appreciated by them. Kind regards.

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Review from A R (Father of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are extremely courteous and well mannered; you are shown respect as visiting your family member. Everywhere is spotlessly clean. A credit to the care home business.

Reply from Liz Walker, General Manager at ShawSide Care Village

Thank you for taking the time to write a review. We are pleased to hear about your lovely experience and appreciate your comments about ShawSide Care Village. The staff here work hard to deliver a high standard of service.

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Review from Jessica B (Grandson of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience

Outstanding care and support from one lady - thoughtful and always willing to go the extra mile, nothing is ever too much trouble. There are not many carers like her; she deserves more recognition. Thank you for helping my nan.

Reply from Audrey Tan, Operations Director at ShawSide Care Village

Dear Jessica, thank you for affording the time to share your experience with our community. My colleagues at Shaw Side will be encouraged to hear that your nan has experienced high standards of care. Your words of acknowledgement have made our day and remind us why we do what we do.

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Review from M S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience

I always find the staff very efficient and friendly. They do whatever they can to make sure my dad is comfortable and happy. The fact I know he is being looked after so well, means I don't have to worry about him. If ever there is anything I need to know, the staff contact me to update me, especially

in these times when we can't visit.

Reply from Haley Shaw, HR Business Partner at ShawSide Care Village

Thank you for taking the time to provide feedback about services provided at Shaw Side Care Village. It is always lovely to receive positive feedback and we will ensure this is passed to the team at Shaw Side. We are particularly pleased to hear that your dad is happy and comfortable and that the staff are friendly and efficient. Communication is important to us and we are glad to hear you are kept up to date by the staff. We appreciate how difficult it must be during these unprecedented times and are always looking at ways for families to keep in touch. We hope to welcome you to Shaw Side as soon as it is safe to do so, in the meantime, take care and stay safe.

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