Review from Jane W (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

Very impressed with the standard of personal and nursing care at Shaw Side both before and during the COVID-19 crisis. Dad has been well-fed, well looked after and fussed over by the staff. He is generally contented and relaxed and sleeps and eats well. He has regular baths and always looks clean and

well-groomed. Shaw Side has been free of coronavirus for several months, which is a great relief - the residents and staff are tested regularly and wear personal protective equipment to maintain a virus-free environment. Visiting has been restricted during the pandemic, as in all care homes, but despite this inconvenience, the staff have done their very best to keep us up to date with dad's health and wellbeing and we've been able to enjoy window visits and occasional garden visits, depending on the council guidelines. The staff work as a team, they are very caring and have a professional attitude. Dad is in good hands.

Reply from Haley Shaw, HR Business Partner at ShawSide Care Village

We would like to thank you for taking the time to provide feedback about our services at Shaw Side Care Village. We are delighted to hear that your father is being cared for to such a high standard, we always strive for excellence. We have worked hard to keep all of our residents safe during these unprecedented times, our residents' safety is of paramount importance to us. We are particularly pleased to hear that it has been possible for you to continue visiting your father in some form, we recognise the importance of maintaining contact with loved ones and will continue to do what we can where possible in the coming months. We will ensure your feedback is passed to the team at Shaw Side. Take care and stay safe.

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Review from Suzanne H (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

My Father-in-law was admitted weeks ago. The staff have been amazing, they have so much time and patience with all the patients and since the lockdown, they are happy to take calls at any time for updates and call if there are any problems. They are amazing.

Reply from Haley Shaw, Head of HR at ShawSide Care Village

Good evening,
Thank you for taking the time to provide such lovely feedback about our services at Shaw Side Care Village.
We are very pleased to hear that the staff are amazing and patient with all of your residents and that they are happy to provide regular updates on your father-in-law during these extremely difficult times for everyone.
We will ensure your feedback is shared with the staff team there, I know it will be greatly appreciated.
We look forward to welcoming you back to Shaw Side again very soon.
Kindest Regards,
Bloom Care Family

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Review from Hazel (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience

My father has been a resident at Shaw Side for the last 15 months, spending time in both Shaw House and Miller House.
During this time we have been very satisfied with the care Dad has received.
All the staff we have had dealings with, from the reception, carers, medical team, cleaners and entertainment

team, have always shown genuine care.
Thank you we are very grateful.

Reply from Haley Shaw, Head of HR at ShawSide Care Village

Good afternoon,
Thank you for taking the time to provide lovely feedback about our services at Shaw Side Care Village.
We are pleased to hear all of the staff across site have shown genuine care and that you have been very satisfied with the standard of care delivered to your father. We will ensure your feedback is passed on to the teams.
We look forward to welcoming you to Shaw Side again soon.
Kindest Regards,
Bloomcare Family

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Review from Joanne K (Niece of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience

My Aunt stayed at Shawside for 13 weeks, on Royton Unit. Missed main meals x 4, they substituted these with a tin of soup! No mid-morning or mid-afternoon drinks. Food cold when served. Dignity not maintained. Room not cleaned during the whole of her stay. Short-staffed by staff's own admission, mainly

at weekends to which I witnessed this. Very poor catheter care. Ripped sheets on the bed. Sheets not changed for over a week. Staff swearing whilst in her room. Breach of GDPR from office staff. They rang another resident's relative and asked about my aunt's circumstances and her financial details before they realised and rang myself. No key for bedroom door or lockable piece of furniture, they told me when I looked around this would be available. Call bells not answered for long periods. Only offered one bath a week. Unable to access the visiting professionals as not told when they are in the home (podiatrist), and all this for private paying £835 a week. Find somewhere else this place is a joke!

Reply from Miki Nguyen, Bloomcare at ShawSide Care Village

Dear Joanne
Thank you for leaving us this review.
I believe the matters were raised to the General Manager of the site in July and was immediately investigated. The outcome was discussed in a meeting with the lady resident and also followed up by a letter of response. All matters raised in this review were addressed and clearly pointed out the explanations and solutions in details individually.
Please do not hesitate to let us know if we can help with any other concerns,
Best wishes.

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Review from David R (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

The staff looked after and nursed my mother for the last two weeks of her life. The standard of care was excellent. The attention she received was kind and raring and always came across as genuine. The staff that care for and looked after her during her last hours could no be faulted.

Reply from Miki Nguyen, Bloomcare at ShawSide Care Village

Dear Mr David R

Many thanks for your kind review.

We take pride in giving care to our residents and such appreciation will provide us with great encouragement to keep doing what we are doing.
Thank you for trusting us in caring for your mum. From all of us at Bloomcare, we wish you and your loved ones all the best.
Kind regards
Miki

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Review from Lynda L (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience

The staff in Miller unit are absolutely fantastic. Our mother/mother in law was in the unit for several weeks and the care she received was amazing. Nothing was too much trouble. They tempted her with different foods when her appetite wasn't great. All the staff are friendly and approachable. Thank

you to you all.

Reply from Miki Nguyen, HR Team at ShawSide Care Village

Dear Lynda

Thank you for the kind words. We are delighted to hear that you and your loved one had such a great experience with our service.

Feedback like this helps us constantly improve our care for our residents by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this kind feedback. Your words are absolute rewards to our staff and our company.

On behalf of Miller, Shawside and Bloomcare, we wish you and your loved ones all the best!

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Review from Ashley M (Son-in-law of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Royton and then Miller House at Shaw Side Care Home have been fantastic in the care of my father-in-law during the last few months of his life. They maintained his dignity and showed respect to him and his family at all times I cannot thank them enough.

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Review from David P (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care given to my mother during her 3-year stay. Have booked a room for me.

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Review from Rose W (Daughter-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

This has been an excellent placement. Everyone here has always had my Mum in Law's best interest at heart, even when there has been a bad time we have always had staff that have listened and to make everything possible to keep her comfortable. We had had a lot of NHS issues and Royton House have done

an excellent job under difficult circumstances at times. She has been very lucky here. She has many ivistors every week and we see all staff working very hard at all times. Well done to everyone in Royton House.

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Review from Diane O (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been on the nursing unit but now lives on Shaw unit. She is very happy, has an excellent relationship with the manager and staff. She is very well looked after and all her needs are met. She is nursed in bed but is definitely not isolated. Nothing is too much trouble. Updating needed but this

does not affect the excellent care.

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Review from Nicola S (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

Nan is so settled and happy. As a family, we are extremely happy with her loving care. Carers are amazing. Nan calls them her 'Angels'. Cannot praise the care home enough.

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Review from Olive D (Wife of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

I find the staff helpful at all times and extremely polite. They are caring and considerate to residents and visitors. I am pleased with most things.

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Review from Gary W (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

I feel that recommending somewhere or someone who is giving a service may not be the same for everyone, so I don't like to recommend. All I can say is my Mum is in the home and it suits her.

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Review from Sean H (Son of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

After three weeks in hospital, my mother needed to have her confidence and motivation rebuilt and her ability to walk again. Shaw Side staff were excellent in giving her confidence, making her secure and giving her time and support to be able to return home. The respite care was excellent and my mother

is very grateful.
My mother stayed in Royton House and the room and facilities enabled her to walk again, which together with regular good meals has helped her return home.

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Review from William Daniel B (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother's health and well being has improved 100% during her stay at Shaw Side. The credit for this belongs to the management and staff who have looked after my mother. Myself and my family have total confidence in the way my mother is looked after and treated with kindness and care. Like everyone

else my only concern is the uncertain future of Shaw Side and everyone who it will affect.

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Review from Ann F (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Good food.

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Review from Julia W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

For resident and family members it would be better if outside facilities were available more often especially in view of the lovely summer we had this year. Not as many activities as we used to have.

Reply from Clare Sheehan, Careline Advisor at ShawSide Care Village

Thank you for your review, we value all feedback as this helps us to improve our service where required. We know most of our Residents enjoy the outdoors which is why we encourage their visitors to sit with them in the garden when weather permits. We look forward to welcoming our newly recruited Wellbeing Coordinator who begins her induction next week. We are certain you will be pleased with the changes she will put in place, and we are always open to suggestions of what your loved ones might appreciate.

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Review from C W (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

I should just like to say my mother has been a resident at Shaw Side since 2012. Her care has been first class. The staff are wonderful in Shaw Side. They also extend their care to family when things are not so good, ie. my mother's health. I really cannot praise them enough.

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Review from Julia B (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

Came to visit mum just as the residents were being pampered. Helped put nail varnish on. Great atmosphere with mum moving to the music that was playing.

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Review from S A (Daughter-in-law of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law came to Shaw Side following the sudden death of her husband, married over 50 years. It was a very upsetting time for all of the family. The staff ay Shaw Side (Beech House) have been very kind and supportive. We are very happy that she is being well cared for.

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ShawSide Care Village

Care Provided by ShawSide Care Village

Good to Know

Funding & Fees Guide for ShawSide Care Village

Facilities