The staff are extremely courteous and well mannered; you are shown respect as visiting your family
A R (Father of Resident)
Excellent care given to my mother during her 3-year stay. Have booked a room for me
David P (Son of Resident)
Nan is so settled and happy. As a family, we are extremely happy with her loving care
Nicola S (Granddaughter of Resident)
Plenty of free on-site car parking.
ShawSide Care Village has a Review Score of 9.0 (9.015) out of 10, based on 22 reviews in the last 2 years. Over all time ShawSide Care Village has 78 reviews.
Review from Imelda H (Daughter of Resident) published on 30 August 2018
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Review from Jane O (Wife of Resident) published on 13 August 2018
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Review from C P (Sister of Resident) published on 18 July 2018
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Review from L M (Daughter of Resident) published on 18 July 2018
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Review from Janice L (Daughter of Resident) published on 18 July 2018
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Review from Jan M (Daughter of Resident) published on 18 July 2018
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Review from K B (Daughter of Resident) published on 18 July 2018
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Review from Gordon A (Husband of Resident) published on 29 May 2018
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Review from Janet H (Daughter of Resident) published on 11 April 2018
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Reply from Clare Sheehan, Care Advisor at ShawSide Care Village
Thank you for your review. We value all feedback as this helps us to improve our service where required. We are pleased that you have noticed improvements at the home since it became part of HC-One; we continually review the services provided at our homes and take action as necessary to improve the quality of life for our Residents.
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Review from Anne L (Sister of Resident) published on 9 April 2018
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Review from Frederick C (Resident) published on 3 April 2018
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Review from Janet F (Daughter of Resident) published on 21 March 2018
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Review from P S (Grandson of Resident) published on 6 March 2018
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Review from Leanne W (Granddaughter of Resident) published on 1 March 2018
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Review from Sharon M (Daughter of Resident) published on 15 February 2017
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Reply from Jayne Duck, Customer services administrator at ShawSide Care Village
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from B S (Friend of Resident) published on 23 March 2016
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Reply from Rachel Elliott, Customer Service Administrator at ShawSide Care Village
Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.
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Review from K S (Granddaughter of Resident) published on 25 February 2016
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Review from Graydon M (Nephew of Resident) published on 6 January 2016
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The Review Score of 9.0 (9.015) out of 10 for ShawSide Care Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.415 for ShawSide Care Village is calculated as follows: ( (166 Excellents x 5) + (62 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 260 Ratings = 4.415
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for ShawSide Care Village is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 18 Positive Reviews ÷ 30 = 0.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2021
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Job Title: Home Manager at Royton
Chloe is the manager at Royton care home, part of Shawside Care Village.
Job Title: General Manager
Joined: 2023
Yvonne Burutsa is a trained Registered General Nurse with a qualification in Strategic Management. Yvonne has over 20 years of experience in the healthcare sector. She has been managing care homes for the last 13 years and has 5 years experience of working in multisite care homes.
Yvonne has also been awarded the nurse of the year award and is very passionate about uplifting the standards of care in care homes through working closely with Residents, Family and the multidisciplinary team.