St George's Care Centre has a Review Score of 1.8 (1.750) out of 10, based on 1 reviews in the last 2 years. Over all time St George's Care Centre has 17 reviews.
Review from Steph F (Daughter of Resident) published on 1 November 2023
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Review from June C (Daughter of Resident) published on 3 August 2022
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for a fantastic review, and it is touching to know the staff commit to this level of kindness.
Thanks again.
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Review from Diane S (Sister of Resident) published on 23 March 2022
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for such beautiful feedback, I will pass this on to the staff.
Yours sincerely,
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Review from L T (Friend of Resident) published on 21 March 2022
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for your kind review I will discuss this with the manager and team.
Kindest regards
Ian Forshaw
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Review from A M (Niece of Resident) published on 21 March 2022
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Review from P H (Wife of Resident) published on 16 March 2022
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Review from S H (Friend of Resident) published on 2 March 2022
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Review from N M (Daughter of Resident) published on 2 March 2022
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Review from Lynne O (Daughter of Resident) published on 15 September 2021
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for your review, and please accept our condolences on the passing of your mother.
The feedback will be shared with the staff and gratefully received.
Take care.
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Review from Catherine T (Niece of Resident) published on 7 June 2021
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you so much for your beautiful review; I am so pleased to hear this feedback and your kind words.
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Review from Jeffrey L (Husband of Resident) published on 13 June 2019
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for your review and I will follow up on all your comments.
Regards
Ian Forshaw, Operation Manager
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Review from Joan T (Friend of Resident) published on 11 April 2019
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thanks so much for your kind words your support is valued.
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Review from Pamela J (Mother of Resident) published on 17 December 2018
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Review from Marie D (Granddaughter of Resident) published on 28 November 2018
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I would recommend St George's Care Centre to anyone who needed a relative or a friend to be taken care of 24-hours a day, if my family weren't able to look after me I would like them to take me there.
It's very secure and clean, the rooms are spacious and you are able to put pictures up, take flowers and gifts in and the rooms have their own bathroom, so your family member has plenty of privacy.
There is also a lounge where residents can mix with other people, watch tv, sit and read and even make friends.
Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you so much for your kind words.
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Review from Irene P (Wife of Resident) published on 23 November 2018
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for your review, all the feedback will be forwarded to the manager.
Kindest Regards,
Ian Forshaw
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Review from Simon J (Resident) published on 14 November 2018
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Reply from Ian Forshaw, Ops Manager at St George's Care Centre
Thank you for your review, how can we make it outstanding as we strive to improve. Next time you're in, please call and see Cheryl and see how we can do this.
Kindest Regards,
Ian Forshaw, Operations Manager.
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Review from S S (Niece of Resident) published on 10 August 2016
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The Review Score of 1.8 (1.750) out of 10 for St George's Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.750 for St George's Care Centre is calculated as follows: ( (1 Goods x 4) + (3 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 12 Ratings = 1.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for St George's Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 0 Positive Reviews ÷ 15.4 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2019
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