Millfield Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Millfield Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Millfield Care Home has a Review Score of 9.0 (9.007) out of 10, based on 8 reviews in the last 2 years. Over all time Millfield Care Home has 63 reviews.
Review from Carol P (Friend of Resident) published on 13 March 2025
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Overall Experience
5.0 out of 5
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Review from D M (Friend of Resident) published on 20 November 2024
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Overall Experience
4.0 out of 5
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Review from M W (Son of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
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Review from Dianne T (Daughter of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
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Review from T M (Husband of Resident) published on 12 September 2024
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Overall Experience
5.0 out of 5
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Review from E H (Daughter of Resident) published on 12 September 2024
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Overall Experience
5.0 out of 5
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Review from Chloe W (Great-granddaughter of Resident) published on 16 August 2024
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Overall Experience
5.0 out of 5
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Review from T H (Father of Resident) published on 22 May 2023
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Overall Experience
5.0 out of 5
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Review from Jane M (Niece of Resident) published on 15 November 2022
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Overall Experience
5.0 out of 5
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Review from Elaine G (Daughter of Resident) published on 6 October 2022
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Overall Experience
2.0 out of 5
Reply from Gillian Starkey, Customer Services at Millfield Care Home
Firstly we would like to offer our sincerest apologies on the loss of your father.
We are already aware that the decoration does require some updating and this is an ongoing project with some areas of the home already completed. We also note your comments in regard to the cleanliness of the home and this is something which we will be monitoring closely.
We apologise that the experience you have received was not to our acceptable standard and will be working on this with the home.
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Review from K D (Granddaughter of Resident) published on 14 March 2022
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1.0 out of 5
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Review from Amanda D (Daughter of Resident) published on 7 June 2021
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Overall Experience
5.0 out of 5
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Review from Vivien B (Daughter of Resident) published on 7 June 2021
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Overall Experience
5.0 out of 5
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Review from E B (Granddaughter of Resident) published on 7 June 2021
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Overall Experience
5.0 out of 5
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Review from Andrea S (Daughter of Resident) published on 7 June 2021
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Overall Experience
5.0 out of 5
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Review from Frank A (Resident) published on 24 May 2021
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5.0 out of 5
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Review from K L (Husband of Resident) published on 24 May 2021
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5.0 out of 5
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Review from Susan Anne D (Daughter of Resident) published on 4 May 2021
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5.0 out of 5
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Review from L C (Daughter of Resident) published on 4 May 2021
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Overall Experience
5.0 out of 5
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Review from M B (Sister of Resident) published on 29 April 2021
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Overall Experience
4.0 out of 5
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The Review Score of 9.0 (9.007) out of 10 for Millfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.772 for Millfield Care Home is calculated as follows: ( (75 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.772
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.235 Points relating to the number of positive Reviews for Millfield Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 8 Positive Reviews ÷ 18.4 = 0.435
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Apr 2018
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Job Title: Care Home Managers
I started my nursing training in 1986 and have worked in the care sector ever since, becoming the manager at Millfield in 2018.
I always wanted to do something medical and to teach, and I am extremely lucky to have had a career in which I have been able to fulfil both of my ambitions. I have been a nurse in both the NHS and the private sectors and have lectured in the adult education sector.
My "personal" motto is: “Treat others how you wish to be treated yourself”. It is of the utmost importance that our residents are always treated with respect and dignity, and that they enjoy an enriching and fulfilling experience at Millfield.
I am married with two grown-up children and love to read, cycle and walk my dog. I am also a trustee of a local charity that runs six nurseries.
