Millfield Care Home

Bury New Road, Heywood OL10 4RQ
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9.0 63 Reviews
  • Millfield Care Home, Heywood
Millfield Care Home is a welcoming care home in the friendly town of Heywood in Greater Manchester, committed to delivering high standards of considerate care.

Millfield provides a comprehensive range of quality care. This includes nursing, convalescence, palliative, residential and residential dementia care.

Specialist care is also available for people with Huntington’s and Parkinson’s, while the young physically disabled unit provides specialist facilities and care for a wide range of disabilities.

Dedicated and skilled staff take time to get to know each resident, creating individual care plans that suit their specific needs and ensure they retain as much independence as possible.

This care is provided in attractive, clean purpose-built facilities located across four ‘houses’, surrounded by beautiful landscaped gardens with comfortable seating areas, raised flowerbeds and a tranquil sensory garden.

The comfortable, well-furnished en-suite bedrooms are fitted with a 24-hour call system, adjustable electric profiling beds and telephone points. Many of the rooms have lovely garden views, while some on the ground floor have patio windows.

Chefs at Millfield serve a varied menu of delicious and nutritious home-cooked meals – made with fresh, locally-sourced ingredients – and can cater to dietary and cultural needs.

A varied and interesting activity programme aims to deliver something fun and engaging for every resident, encouraging them to lead as full and active a life as possible.

Millfield enjoys a convenient location in a residential area of Heywood, on a local bus route and close to local shops, amenities and parks. It is just a short drive from the M62 and M66 motorways, yet is close to the outstanding natural beauty of the Pennines.

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Care Provided by Millfield Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kasia Kapalka (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • Millfield Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Millfield Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Millfield Care Home Reviews (63)

Total of 63, showing 21-40
9.0

Millfield Care Home has a Review Score of 9.0 (9.007) out of 10, based on 8 reviews in the last 2 years. Over all time Millfield Care Home has 63 reviews.

Overall Experience

  • 45
  • 13
  • 2
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  • 2

Date Published

63
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Review from Joanne B (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely care home with extremely caring staff. I know that my mum is safe and really well cared for.

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Review from Ann K (Sister of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Millfield for several years and in that time all the staff have been brilliant. The needs of the residents are always the priority and our family appreciate all the care that is given to my sister.

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Review from Joanne L (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad came into Millfield Care Home, he has been looked after to a very high standard. The care and attention the staff have given him is second to none as was the care and attention they gave to the family when my dad was poorly. The senior carers are professional and deliver the best care.
Amazing care home, amazing staff - receptionist, financial - all brilliant.

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Review from Brian S (Husband of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone. The staff and care of my wife has been excellent.

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Review from Deborah B (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to the COVID hub. Staff are so helpful and polite putting her at ease from the onset. Mum, showing all her needs are met on her nursing element, is sleeping well and enjoys their chats. Thank you.

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Review from Colleen E (Niece of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is always well looked after and her care needs always met. The staff are very helpful and caring, and the organisation surrounding Covid issues have been very good. Excellent meals and lovely rooms.

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Review from Lianne H (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. The home is lovely and really well run. The staff are superb and take their time to get to know both the resident and their family.

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Review from Julie K (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From phone calls and now visits, due to Covid-19, everyone is really helpful, friendly and very understanding.

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Review from A L (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care. She always tells me she could not be looked after any better. she is treated like royalty. Thank you.

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Review from D P (Grandson of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I am very happy with the service and care home. Could not ask for a better place for my grandad. All staff are very good and always there if needed. Thanks for being a 7-star service.

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Review from Janet A (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very settled and looked after at Millfield. The staff are always nice, and Mum gets on well with all the staff. The standards are good, and care is excellent.

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Review from P W (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time (Covid!), Dad has still been able to settle into life at Millfield, which is a real tribute to all the staff. I am confident he is safe and well cared for.

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Review from Helen H (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father has been first class, and the staff are very caring and accommodating. I have been able to visit my father at the window, and as soon as face to face was allowed, this was implemented without any fuss. The joy at seeing my father was unbelievable and extremely emotional.

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Review from Clive W (Husband of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives is extremely good and I would recommend this care home.

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Review from Barbara D (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing that could have happened for Dad. I know he's in safe hands and being looked after.

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Review from D E (Son-in-law of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Millfield Care Home following a stay at another home near to where she lived. This has proved to be an excellent move. She has settled well and is far better in herself. Although she has only been in a relatively short time, she has put our minds at great with regards to her
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Review from Shirley H (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are brilliant, very kind to Mum. My Mum appears very happy and I'm very happy with the care she gets. I would recommend Millfield to anyone. The staff are so polite and kind.

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Review from Mark C (Brother of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, very friendly atmosphere.
Highly recommended, a pleasure to visit.
100/100.

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Review from C M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to help during the current climate eg: telephone calls with information on how your family members are. Today I have been to visit my mum for the first time in 12 months. It was lovely to see her again and all the staff were very accommodating during my visit.

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Review from Jillian C (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in residential and nursing units over several years. It is the cleanest care home I've been in, also the laundry service is second to none, the care staff are kind and caring, also skilled in keeping residents, clean, smart, and cared for in mind and spirit. The atmosphere is warm and
friendly, you can visit anytime (before covid) make a brew, stay with your loved ones as long as you want, just like you would in their own homes. The management's door was always open, if there was a problem or a worry, they made the time to chat and listen. Millfield made my mum's last few years as pleasant and comfortable as possible. I cannot thank them enough.

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Current Review Score: 9.0 (9.007)

Overview of Review Score

The Review Score of 9.0 (9.007) out of 10 for Millfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Millfield Care Home is calculated as follows: ( (75 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.235 Points relating to the number of positive Reviews for Millfield Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 8 Positive Reviews ÷ 18.4 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Katarzyna

Katarzyna Kapalka

Job Title: Care Home Managers

I started my nursing training in 1986 and have worked in the care sector ever since, becoming the manager at Millfield in 2018.


I always wanted to do something medical and to teach, and I am extremely lucky to have had a career in which I have been able to fulfil both of my ambitions. I have been a nurse in both the NHS and the private sectors and have lectured in the adult education sector.


My "personal" motto is: “Treat others how you wish to be treated yourself”. It is of the utmost importance that our residents are always treated with respect and dignity, and that they enjoy an enriching and fulfilling experience at Millfield.


I am married with two grown-up children and love to read, cycle and walk my dog. I am also a trustee of a local charity that runs six nurseries.