Visiting Times:
Mon/Sun - 9am - 7pm
Limited parking is available onsite
Arden Court has a Review Score of 9.7 (9.683) out of 10, based on 17 reviews in the last 2 years. Over all time Arden Court has 50 reviews.
Review from Denise G (Daughter of Resident) published on 5 April 2019
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Review from D W W (Son of Resident) published on 5 April 2019
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Review from M S (Next of Kin) published on 5 April 2019
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Review from Betty B (Resident) published on 28 February 2019
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Review from Y B (Sister of Resident) published on 28 February 2019
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Review from Karen B (Daughter of Resident) published on 28 February 2019
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Review from Leah B (Resident) published on 15 May 2018
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Review from William D (Son of Resident) published on 13 April 2017
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Review from Michal O (Son of Resident) published on 15 November 2016
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Review from Tim L (Friend of Resident) published on 18 October 2016
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The Review Score of 9.7 (9.683) out of 10 for Arden Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for Arden Court is calculated as follows: ( (145 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 202 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Arden Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2021
I embarked on my nursing career following my graduation from Victor Babes University of Medicine in Romania. In 2015, I began my journey in nursing in Northern Ireland.
With a strong commitment to enhancing the quality of care for the elderly, I focused my efforts on general nursing care. In 2021, I reached a milestone by taking on the role of Clinical Lead Nurse. I continued in this position until 2024 when I accepted a new professional challenge by becoming the Home Manager at Arden Court.
My future ambition is to elevate the standards of care, foster a culture of quality, and drive change within the healthcare system.