Barton Brook Care Home

201 Trafford Road, Salford, Manchester M30 0GP
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9.4 147 Reviews
  • Barton Brook Care Home, Manchester
Situated in a peaceful area of Eccles, near Salford, Barton Brook is a friendly, 120 bed care home that offers residential and nursing care for older people and people living with dementia.

The newly refurbished Monton Household will be opening on Monday 13th February and welcoming residents with dementia nursing needs.

Barton Brook has a number of smaller, welcoming households, each has a number of sitting rooms, dining areas and quieter areas for residents to relax, dine, exercise, socialise and be creative.

The wonderful landscaped garden and patio is the perfect place to spend time with friends and family, and is happily looked after by some of the home's Residents.

All the bedrooms are bright, comfortable and easily accessible by wheelchair.

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Care Provided by Barton Brook Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Stott (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Barton Brook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045

  • Please note fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
  • (these prices are only a guideline, please contact Barton Brook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barton Brook Care Home Reviews (147)

Total of 147, showing 1-20
9.4

Barton Brook Care Home has a Review Score of 9.4 (9.425) out of 10, based on 27 reviews in the last 2 years. Over all time Barton Brook Care Home has 147 reviews.

Overall Experience

  • 97
  • 43
  • 6
  • 0
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Date Published

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Review from T H (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad arrived at this place on August 29th 2024. In the short time he was there he had 11 falls, pushed to the ground twice with injuries, lost 1/2 stone in weight, he was a very slim man. Went missing twice, staff unaware of his whereabouts, sat with a blanket over him with vomit and no socks on,
he was freezing. Cup of tea in his room green moldy. Caught an infection, his bed was broken, my husband had to fix it. Caught another infection which lead to Sepsis. He was rushed to hospital where he stayed one week later, we were told he is now on End of Life care. Me and my husband called to this place to complain to the manager. Her response, half of these incidents were not brought to her attention. Well you all should be ashamed and embarrassed that this has happened under your watch. After being closed down once and investigated by a consumer investigating programme this needs checking again. CQC report Care, Needs improvements. Safety, Needs improvement. My dad passed away on 13th December 2024.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

How saddened we were to read your review and see your ratings. To reassure you and to better understand your concerns, I understand that the Operations Director and Regional Manger has a meeting booked with you to discuss everything raised here. Kind regards


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Review from D E (Wife of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been extremely helpful and supportive at a difficult time for the family and work tirelessly to make sure families are kept up to date with any changes that occur. The garden cafe area is a lovely place to sit and chat when the unit is busy, there is nothing which is too much trouble
for the team working with families. A huge thank you to everyone at Barton Brook Care Home, from management, carers, entertainment, office, maintenance, laundry, cleaners and kitchen, you are all amazing.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We are thrilled that you are happy with the quality of care we offer. Our team will be heartened to hear your warm words of recognition for all that they do. The team at Barton Brook aim to make everyone feel like part of the family, whether that be a resident or their loved ones and we are pleased you feel this way. Thank you again for the review and have a lovely day.


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Review from Susan A (Wife of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice and welcoming. My husband is very happy at Barton Brook Care Home.
We feel very happy knowing my husband is happy, safe and well.
In my opinion, Barton Brook delivers excellent care.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you very much for giving Barton Brook such a wonderful five-star review. We appreciate your kind comments regarding the care provided for your husband and for the ratings you provided. We are certain that your feedback will assist others in making a choice of care home for their loved ones. Kind regards.


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Review from E W (Sister of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you for taking the time and trouble to review Barton Brook, it is appreciated. Kind regards.


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Review from T P (Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived on Irwell, the manager was so nice to me and bent over backwards to help me out for all my needs. She gave me an excellent room with patio doors and patio. She got me sculptures of cats and chickens. She really helped me out. Not only that, she works really hard to make Irwell a
happy environment. All the staff on Irwell are really nice, decent and will help you out with anything you need. Irwell is the best unit by far. It has the best manager and staff by far. I feel lucky to be on this unit. All the staff are fantastic and wonderful and that's a fact.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you for such a great review! Reviews from our residents who live in the home offer first-hand testimony to life at the home and we very much appreciate your feedback and kind comments. Kind regards.


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Review from Ken W (Regular Volunteer) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident on Irwell House and whilst visiting, I have made friends with staff and residents and always been made very welcome. Since my mother has passed away, I have continued to visit Irwell House and kept in contact with the friends I have made there. Whilst visiting, I have seen various
activities going on and I offer a helping hand. I find the unit very clean and smelling good. Since the reintroduction of unit managers, the unit has improved.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for leaving us such a wonderful review of Barton Brook. We are saddened by the passing of your mother but we are thrilled you have carried on visiting us here. We are delighted to hear you have friends in our team and hope to see you again soon. Thank you again for the fantastic review we really appreciate it. Have a great day.


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Review from Natalie M (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival, we were made to feel very welcome, staff came to introduce themselves which was lovely, the manager displays and encourages an open door policy, very approachable. Residents' well-being is a top priority, customer-centric for relatives and understand how difficult a decision has been for
me to make. Overall, positive vibes I got after visiting resulted in this home being chosen. Knowing I can easily approach staff gives me a great degree of comfort. Daily choice of meals has been good, staff are very approachable, nothing is too much trouble.
Initial areas requiring improvement relate to TV programmes shown in the lounge, needs to cater for all residents and have music playing regularly, currently same programmes being shown which are not to all residents, needs better management to improve. Overall for all cleanliness of flooring, needs urgent improvement both in communal/residents' rooms.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We appreciate your honest feedback and will take your comments into consideration whilst making improvements to our service. We are thrilled that the team have made yourself and your loved one welcome, we strive to make each resident part of our family. Thank you for the review and have a lovely day.


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Review from S J (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently moved into Barton Brook Care Home (Irwell unit) into a nursing bed. Initially respite now permanent. Mum and family had been made to feel welcome from the beginning of her stay, everybody has been very friendly.
Mum seems to be settling really well and they are meeting her care needs,
which can be challenging at times, as we could no longer meet her needs.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook. We are thrilled to have your mum with us in a permanent placement and are glad she is settling in well. Thank you again for your kind words of recognition, have a lovely day.


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Review from Susan S (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted from hospital for further assessment in relation to level of care for her dementia diagnosis. I was a little apprehensive to leave her at first as did not know what to expect but after two days, my worries were soon gone. The staff have been amazing, making sure Mum is addressed at
various times of the day and night. Always smiling and it's nice to see Mum (after two days) knows some of the staff, giving them a wave.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We know how difficult it can be deciding on the right level of care for a loved one and even harder to get used to. We are so thrilled that your mum is settling in well with us and is getting to know the team and are delighted we can put your mind at ease, providing a safe and comfortable setting for you to visit. Thank you for the warm words and recognition for the team and the home. Have a lovely day.


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Review from Lynne S (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Barton Brook Care Home (Irwell House) in September. From the start, all staff have been helpful and very friendly. Mum is very happy in her new home. The home is always clean and smells fresh. Food is ample for Mum's needs. We were told to make Mum's room homely with her things and
they have been helpful arranging furniture etc. Pleased Mum is here being very well looked after.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for reviewing Barton Brook so highly. We appreciate you taking the time to let us know your thoughts and are thrilled that you are happy with the high standard of care we strive for here. We are so glad that your mum is settled in with us and you are content with the home. Thank you again and have a wonderful day.


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Review from Stephen O (Son of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased and very reassured that our mum is in very good hands. Staff are caring and nothing is too much trouble.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for entrusting your mum's care to us here at Barton Brook. We are thrilled you could take the time to review the home and appreciate the high rating. We strive to provide the highest standard of care to all of our residents and are pleased to see you are content with your mum's standard of care. We look forward to seeing you on your next visit. Have a lovely day.


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Review from S P (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Barton Brook Care Home are excellent, they treat everyone with dignity, care and compassion. I could not be more happy with the service my husband has received from his first day. Cleanliness, support and food and drink are first-class. Safety, security and support are of the highest quality.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Good afternoon, thank you for taking the time to review Barton Brook so highly. We are thrilled you are happy with the high level of service we aim to provide our residents. We appreciate your lovely words and will be sure to relay them to the team. Have a lovely day.


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Review from Bernadette C (Brother of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my brother today and what a turnaround. He seems much happier and relaxed, due to the help of a member of staff, in particular. The garden cafe is fantastic. My brother and I spent a good hour in there, it is brilliant, you can make a hot drink and yes, bickies! My brother has been helping
with the new flower, herb plot and hanging baskets. He has always been an outdoor person and I think this has helped him. Big thank you to this member of staff, you have made my day.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Good afternoon Bernadette, thank you so much for taking the time to review Barton Brook so highly. We are so thrilled that your brother has settled in well with us and you are able to enjoy our garden cafe and are happy to hear that we have been able to keep your brother's green thumb in use too. Thank you again for the lovely words. We hope to see you soon.


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Review from Dianne M (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how fabulous the new "garden café is"! A fantastic place to break out with Mum, a very welcome change from sitting in the room. The staff who made this happen, including the maintenance guys, need a big pat on the back!
Will definitely pop in again!

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We are so thrilled that you are enjoying the continued improvements we are making to our service. Our team will be delighted to hear your lovely words, about our new Garden Cafe area. Please do come in soon for a visit. Have a lovely day.


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Review from M P (Sister of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially very worried about my brother settling in a care home but the staff have been nothing short of superb, every single one of them have made him so welcome. He is loving the meals that are provided; he's never eaten so well. The building is being well maintained by onsite maintenance
team. His own room is well-equipped and comfortable. The staff are very helpful and informative with relations of residents as well. We now have peace of mind that my brother is well looked after in a very well managed care home.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly, we understand that placing a loved one in care can be such a hard decision for any family to make. We are so glad we have been able to provide the right care and support your brother needs. Thank you for your honest feedback. Have a lovely day.


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Review from Patricia S (Wife of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in respite at Barton Brook Care Home for the last three weeks. He has advanced dementia and Alzheimer's. In spite of his many challenges, the manager of the unit and her staff were incredible and I cannot thank and praise them enough. No matter how many problems he gave them, they were
kind, patient and considerate and looked after him extremely well. They all deserve a huge pat on the back. I can honestly say they gave me three weeks of de-stressing and getting myself back to full strength. Thank you to all of them, especially the unit manager who is an angel.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook Care Home so highly. We are thrilled to hear you have had a good experience with us and that we could provide the high level of care we aim for. We hope to see you soon, have a lovely day. Thank you.


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Review from L A (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care Mum has received over the last few months since the appointment of a unit manager. All the care staff are very kind, supportive and approachable and any problems are addressed immediately by the manager. The cleaning, laundry and kitchen staff all do an excellent
job. We have noticed a big improvement in Mum's health which is due to the excellent care she is receiving. A big thank you to all staff involved.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We are thrilled that you have recognised the improvements we are continually making at the home and are delighted to hear that Mum's health has improved while she has been with us. We appreciate your feedback and are heartened by the warm words of recognition for our amazing team. Thank you and have a lovely day.


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Review from Gwen W (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appears to be happy here. She said everyone is very kind to her.
The carers and nurses will listen to any concerns we have. I feel there appear to have been improvements to the care home in the past few weeks. The staff appear more settled and happier working here too.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook. We appreciate your feedback and we are glad you are happy with the improvements that are being made within the service. We will relay our lovely words to the team. Have a lovely day.


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Review from P G (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the care home just over twelve months.
I wasn't impressed with the home the first few months.
But over the past six months, it has improved, the staff are very pleasant and helpful.
I am sure if there is room for improvement they will achieve it.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook. We appreciate your feedback and are glad yourself and your family have benefitted from the improvements we are making within our service. Have a lovely day.


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Review from K D (Brother of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a long-term resident at Barton Brook Care Home and now resides in Irwell House where the unit manager leads a team of staff who are always helpful and upbeat.
They are always happy to engage with my sister and help in communicating with her despite aphasia after a stroke.
The unit
has a happy vibe and a good team of care staff.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so fondly. We are thrilled you are happy with the care and support we can offer your sister here in the home. Thank you for your kind words, we will be sure to let the team know. Have a lovely day.


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Current Review Score: 9.4 (9.425)

Overview of Review Score

The Review Score of 9.4 (9.425) out of 10 for Barton Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.425 for Barton Brook Care Home is calculated as follows: ( (195 Excellents x 5) + (88 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 318 Ratings = 4.425

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barton Brook Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Clare

Clare Margrave

Job Title: Manager

Joined: 2023

Clare Margrave is the Manager of Barton Brook. Clare has a wealth of experience in the management of Care homes and the care sector. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues.


Clare is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Clare is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care.


Frequently Asked Questions about Barton Brook Care Home

What types of Care is Barton Brook Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barton Brook Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barton Brook Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Barton Brook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barton Brook Care Home to the centre of Manchester?

4.5 mile(s) as the crow flies, distance by road may be significantly further.