Broughton House

Park Lane, Salford M7 4JD
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9.6 38 Reviews
  • Broughton House, Salford
Broughton House provides compassionate nursing, residential, dementia and respite care to veterans and their families.

The home was designed solely for the purpose of providing an enriching, rewarding and safe environment where residents can thrive.

Offering a fulfilling and varied wellbeing programme, there is always something for residents to enjoy, whether it be in the spacious homely lounges, Veterans’ Mess/bar, beautiful garden or on a trip outside of the home.

There is a wide range of services and facilities for residents to ensure that they live life to the fullest while under the Broughton House team's care. These include: inhouse physiotherapy, chiropody, a purpose-built gym and a hair salon.

Each resident has their own modern, en-suite bedrooms.

The dedicated care team endeavours to provide a comfortable and stimulating environment. Residents receive support to embrace a life that rich and enjoyable for not only themselves but their families as well.

You are eligible for Broughton House if you have served in His Majesty's Armed Forces, the Merchant Navy, a Reserve Force or were conscripted for National Service. Alternatively, you are also eligible if you are a family member/spouse of any of the beforementioned.

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Care Provided by Broughton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Broughton House - Veteran Care Village
  • Person in charge
  • Jane Green (Registered Manager)
  • Admission Criteria
    • Ex- Service Men and Women, and their families
    • Ages 35+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020

Funding & Fees Guide for Broughton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Nursing Care from £1,470
    • Self-Funded Nursing Dementia Care from £1,362
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,462
    • RESPITE Self-Funded Nursing Care from £1,570

  • We accept self-funders and local authority funded residents able to pay a top-up fee to meet our weekly fee. Where the top-up is payable, the local authority should pay us for the full cost of care, and collect the top-up from you directly.


    We may be able to accept NHS continuing healthcare funding for people with severe or complex health needs, subject to agreeing our fees with the relevant NHS Clinical Commission Group. NHS teams will undertake regular assessments of your needs to determine whether you qualify for this type of funding.
  • (these prices are only a guideline, please contact Broughton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Broughton House Reviews (38)

Total of 38, showing 1-20
9.6

Broughton House has a Review Score of 9.6 (9.649) out of 10, based on 19 reviews in the last 2 years. Over all time Broughton House has 38 reviews.

Overall Experience

  • 31
  • 6
  • 0
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  • 1

Date Published

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Review from Jean W (Mother of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son was a resident of Broughton House for over 2 years (almost). On his death and also the care he received previously, was very good. It has it's hiccups but that was expected. The week beginning his death was a lovely experience with all the staff. They were brilliant. They all made it easier than
it would have been. Thank you all very much.

Reply from Jane Green, Director of Care at Broughton House

Thank you so much for your kind words. I will pass your feedback on to the team. It was our pleasure to look after your wonderful son.


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Review from Joanne O (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. Wonderful staff who looked after my mum who has since died. Very caring staff, from the ladies on reception to the nurses, care staff and the manager, who is amazing. My dad is still a resident in Broughton House and so well looked after. He looks so well and is very much at home
in the dementia unit. We are able to wheel him to the local park and sit with him in the lovely gardens or reception area. Such a clean, bright, friendly place. I would definitely recommend it. The links with the military are wonderful and all the memorabilia.

Reply from Jane green, Director of Care at Broughton House

Joanne, it was our privilege to look after your lovely mum and I am so pleased that your mum and dad were in the same place for as long as possible. We love having you as part of the Broughton House family. I will pass on your kind comments to all the staff.


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Review from Bob M (Resident) assisted by family/friend published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for six months and I have been extremely pleased with all aspects of the home. The staff are very kind, caring and competent. It's like a home from home.

Reply from Jane Green, Director of Care at Broughton House

Bob, thanks so much for taking the time to complete this review, we really appreciate it. It's such a privilege to be able to provide care and support for you. I will pass the lovely feedback on to the team.


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Review from Barry C (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Broughton House in November 2023, having been discharged from hospital, having been poorly treated and cared for by the previous home he resided in. His move to Broughton house was such relief, as my father's dementia was worsening by the day, however the staff at Broughton House
went above and beyond to accommodate and look after my father, for which I can not thank them enough. My Father sadly passed away in July of 2024 and again all the staff could not do anymore to make him as comfortable as they could, again for which I am extremely grateful. Again relating back to my father's first care home and Broughton house, there was no comparison, Broughton House are in a league of there own with regards to both facilities and care. Thank you

Reply from Jane Green, Director of Care at Broughton House

It was our pleasure to look after your Dad. He was a funny and entertaining gentleman who we all grew very fond of. What a privilege it was to be there for all of you as he went on his final journey. Thank you so much for your lovely feedback which I will share with the team.


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Review from Barbara M (Wife of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came, initially, for respite care. We were so impressed with the facilities, staff and surroundings that we made his stay permanent.
The building is not like a typical/traditional care home. There is no cooking or any unpleasant smells, the whole place has a thoughtful, 'cared for' atmosphere.
Staff are kind, efficient, respectful and professional.

Reply from Jane green, Director of Care at Broughton House

Barbara, thanks so much for taking the time to write this review, we really appreciate it. I am absolutely delighted that your experience has been so positive. I will pass the lovely feedback on to the team.


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Review from Sheena L (Wife of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed his time at Broughton House. He loved the care the staff gave, the facilities and the food.

Reply from Jane green, Director of Care at Broughton House

What lovely feedback - we absolutely loved having him and we will be delighted to welcome him back. I'll pass on your kind comments to the team about the care and the food, thank you so much for taking the time to provide your feedback - it means a lot to us all.


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Review from Michael D (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management gave my very sick 83-year-old, mother with Alzheimer's, 28 days' notice to leave. This was clearly self-preservation, from the family logging too many complaints - Broughton House is under review by social services for breaching safeguarding policies. Staff informed me, that they had been
engineering complaints about my family, to help remove my mother. Management also made threats to the family, leaving us vulnerable. The family are no threat whatsoever, it's all engineered by the management who only care about show-casing the home. Behind those lift doors, it's a different story.
My mother broke the same wrist twice, in a 16-week period, due to neglect. Staff unable to confirm how she broke it. The first time, she was left for 3 weeks before going to A&E for an X-ray, where it was confirmed broken. Hostility from staff is unbearable, leaving my mother in tears on visits and family not wanting to visit, due to the atmosphere. The multitudinous falls, cuts and bruises my mother has encountered, have been devastating.

Reply from Jane green, Director of Care at Broughton House

Thank you for your considered feedback. I am very sorry that we could not meet your expectations during your mother's 12month stay with us. I am however pleased that we were able to support her to transition from a high needs nursing dementia assessment to a residential level needs assessment. We do wish her well in her new home.


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Review from C B (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-maintained facility with friendly and efficient staff caring for the residents. Keep up the good work!

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Review from Valerie C (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for Dad exceptionally well - Dad has dementia.
Not enough staff though. High turnover - different all the time.

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Review from K B (Daughter-in-law of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law arrived here he has settled really well. His care has been first-class. Everyone is happy to help.

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Review from N G (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Broughton House Care Home on respite when my sister went on holiday. He settled so well, so quickly he stayed there. His independence increased, his contribution was valued and sought and he went on all the trips. The household care staff there made him feel like he was family. The
night staff were especially good company for him as they would share stories about Africa where Dad had lived in his younger years and so enjoyed it. They all made him feel like he was their relative and he had great friends amongst the other residents and relatives. It was very fitting and important to us that when he was diagnosed with incurable blood cancer, that the nurses made sure he was not in any pain or distress and the kindness of the care staff went up a gear. Neither me or my sister were there when he actually passed away but it was fitting that the night team, who he thought the world of, were there with him. It's a fabulous place with an incredible care philosophy.

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Review from Alison S (Niece of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle has been a resident since April this year. The welcome we get here is that the staff were dedicated, very genuine, who all enjoyed their roles caring for the residents. Uncle's room is small comfortable and modern which he prefers. Shower and toilet are ideal. Uncle enjoys his showers. Food I'm
told is OK, fish and chips and Saturday breakfast are his favourites. Uncle joins in all the activities and trips out, Wednesday church is his favourite. His hair and feet are well-maintained and do the laundry daily. Residents are kept motivated with visits from Salford Red Devils on the fire cadets from Bolton this month. All this gives those at home Peace of Mind.

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Review from Lesley F (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Broughton House for 6 weeks while I went into hospital for hip surgery. After a week he decided he was so happy he decided he wanted to stay permanently. Two years later he is still very settled. The staff are excellent. No complaints at all.

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Review from R G (Friend of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend I was so impressed by the home. Friendly caring staff, and modern, clean and well maintained premises. Staff checked in regularly on me and my friend and nothing too much trouble. It was a pleasure to spend time there and it gave me great reassurance about the care my friend is receiving.

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Review from Ed B (Friend of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. They take great care of residents and engage with them. The facility is always spotless and there is good security. The grounds are a pleasure to sit out in.

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Review from Paul B (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my father twice a week and each time we go the staff are always cheerful, smiling and extremely helpful. We are extremely satisfied with the care and attention my father receives and would not hesitate to recommend Broughton House to anyone. More important than our feelings are that
my dad is happy and well looked after.

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Review from Jean M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, the help and welcome was unbelievable The reception staff are fantastic. The management team couldn't do enough to help with paperwork, finance etc. We as a family absolutely love this place, especially the encouragement they give Dad is amazing, Thank you.

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Review from Lauren H (Granddaughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, caring staff and professional. My grandad loves the stay.

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Review from S C (Son-in-law of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice building and facilities, friendly and helpful staff. Nothing too much trouble, what more could you ask for.

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Review from Russell C (Regular Volunteer) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteered at Broughton House with my team from work. We helped put up Christmas decorations, chatted to residents and organised games. We met several members of the team who were all incredible and the residents were clearly happy, comfortable and extremely well looked after. The staff really do
care. They knew all of the residents names, spent time talking to them and made sure their needs were met.
The facility itself is incredibly impressive. Modern, comfortable and clean with every facility available. I wouldn't hesitate to recommend Broughton House to any family looking for care. If and when I'm ever in the position of needing such care for my family members, Broughton House will be high on my list. A wonderful place.

Reply from Francesca Lally, Registered Manager at Broughton House

Thank you and your team for putting up the decorations which is appreciated by the residents and staff. Your review will inspire confidence in families to place their loved one in our care within a modern building that you have seen for yourself and used the words “incredibly impressive” and I have to agree with you and the many other visitors who vied the fantastic facilities available.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Broughton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Broughton House is calculated as follows: ( (178 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broughton House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Broughton House

What types of Care is Broughton House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broughton House provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Broughton House have?

There are 64 Single Rooms.

What are the Facilities & Services at Broughton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broughton House to the centre of Salford?

2.7 mile(s) as the crow flies, distance by road may be significantly further.