Broughton House

Park Lane, Salford M7 4JD
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9.6 38 Reviews
  • Broughton House, Salford
Broughton House provides compassionate nursing, residential, dementia and respite care to veterans and their families.

The home was designed solely for the purpose of providing an enriching, rewarding and safe environment where residents can thrive.

Offering a fulfilling and varied wellbeing programme, there is always something for residents to enjoy, whether it be in the spacious homely lounges, Veterans’ Mess/bar, beautiful garden or on a trip outside of the home.

There is a wide range of services and facilities for residents to ensure that they live life to the fullest while under the Broughton House team's care. These include: inhouse physiotherapy, chiropody, a purpose-built gym and a hair salon.

Each resident has their own modern, en-suite bedrooms.

The dedicated care team endeavours to provide a comfortable and stimulating environment. Residents receive support to embrace a life that rich and enjoyable for not only themselves but their families as well.

You are eligible for Broughton House if you have served in His Majesty's Armed Forces, the Merchant Navy, a Reserve Force or were conscripted for National Service. Alternatively, you are also eligible if you are a family member/spouse of any of the beforementioned.

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Care Provided by Broughton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Broughton House - Veteran Care Village
  • Person in charge
  • Jane Green (Registered Manager)
  • Admission Criteria
    • Ex- Service Men and Women, and their families
    • Ages 35+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020

Funding & Fees Guide for Broughton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Nursing Care from £1,470
    • Self-Funded Nursing Dementia Care from £1,362
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,462
    • RESPITE Self-Funded Nursing Care from £1,570

  • We accept self-funders and local authority funded residents able to pay a top-up fee to meet our weekly fee. Where the top-up is payable, the local authority should pay us for the full cost of care, and collect the top-up from you directly.


    We may be able to accept NHS continuing healthcare funding for people with severe or complex health needs, subject to agreeing our fees with the relevant NHS Clinical Commission Group. NHS teams will undertake regular assessments of your needs to determine whether you qualify for this type of funding.
  • (these prices are only a guideline, please contact Broughton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Broughton House Reviews (38)

Total of 38, showing 21-38
9.6

Broughton House has a Review Score of 9.6 (9.649) out of 10, based on 19 reviews in the last 2 years. Over all time Broughton House has 38 reviews.

Overall Experience

  • 31
  • 6
  • 0
  • 0
  • 1

Date Published

38
2
7
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19

Review from Martine B (Wife of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved in August 2022 and he seems happy there. Being ex-para I think he enjoys attending ceremonies and dressing up in the lovely care home jacket and tie. He enjoys the other paras there.
The staff are very friendly and show all the residents respect and courtesy. They are very helpful
especially when I turn up unexpectedly and the staff get him up and ready for my visit. I like the exercises in the morning and believe that in time he will be able to walk a little faster and regain his lost fitness in the pandemic.
The garden is a nice place to walk around, get some fresh air and have a picnic weather permitting.
The only drawback for me is a longer trip for visiting, hence only 1 weekly visit.
But I am happy for him, it is a good choice of home.

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Review from Andrew B (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and cleanness of Broughton House are expectational. All of the care staff and management keep us fully informed about the well-being of my dad, either by email or when we visit. My dad is so happy and content at Broughton House; there is plenty to keep him occupied or just simply have some
quiet time in one of the great lounges, the wonderful reception or the garden area.

Reply from Francesca Lally, Registered Manager at Broughton House

It is always nice to read how happy family members are with the service we provide as a team to their loved ones; your dad is clearly enjoying his new home with us. Your opinion of happiness and contentedness is what we strive to maintain by going that extra mile, which is rewarded by a smile from your Dad. Thank you for your review and your kind compliments to the staff.


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Review from A M (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the help and support from all staff: nursing, care, wellbeing, chefs, support workers and the admin and management teams too. Everyone has pulled together to help my dad settle into his new home at Broughton. As a family, we have peace of mind, that transitioning
from his home of 60 plus years, to respite and now permanent resident, has been a relatively easy process and we are pleased Dad has settled into his new environment and seems to be thriving, at last. Thank you to all the staff, for their continuing support with our dad.

Reply from Francesca Lally, Registered Manager at Broughton House

Your dad moving from his home after 60+ years to Broughton House although you say it was a relatively easy process, but I guess not without its worries for you and your dad, but it must be comforting to see your dad settled and appearing to be thriving in his new home. It is pleasing to read that you have peace of mind in the care provided to your dad by our team. Thank you for your review and kind words regarding all the staff at Broughton House.


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Review from S P (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She seems fine, is very well looked after and the staff are lovely. We feel happy with her care. The home is very well appointed and beautifully clean. It is great that there is a well-kept garden for the residents to sit out in the sun.

Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your kind review which conveys to others the quality of care provided by all the team along with the therapeutic benefits of our gardens that can be enjoyed by all who live or visit Broughton House.


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Review from C M (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken so much stress away knowing that Mum is at Broughton House. I am also ex-military and love how military milestones occasion's and anniversaries are remembered at the home. My mum is treated with respect and cared for as if she was being looked after by family members. Mum has an extended
family in each and everyone around her. My only suggestion would be for the family members to receive a book of who is who to contact in the home for various queries.

Reply from Francesca Lally, Registered Manager at Broughton House

It is a pleasure to read how happy you are knowing your mum is cared for by all at Broughton House. Thank you for your review as we always strive to improve wherever possible to ensure that not only our residents but also their families are content with the service we provide. Please feel free to contact me so I can provide you with the information you require.


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Review from Dan T (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really lucky to get my dad in Broughton House - Veteran Care Village: all of the family agreed that, as his dementia progressed beyond the point of being able to stay at home, this is where he would want to be. The renovation work that has been carried out has made it even better - it's a lovely
environment. The staff have a fantastic rapport with residents and are especially good with Dad. It can be really difficult when you have to make a decision about residential care on someone else's behalf but knowing how well Dad is being cared for and seeing the staff interact with him when we visit is so reassuring - I know Broughton House was the right choice.

Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your wonderful and positive review. I am sure you will feel like we do, that your dad, is part of our family here at Broughton House-Veteran Care Village. Knowing that your dad is safe and constantly receives a high standard of care as his needs change, whilst living with Dementia, that he deserves.


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Review from H E (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived here since January. The care is excellent. There is a good range of activities. The rooms are very comfortable with an ensuite shower room. There is a lovely garden, which is under continuous development.

Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your lovely review. It is pleasing to know that you are assured of our high standards of care and person-centred activities. The team will always strive to develop and implement positive changes that increases the quality of life for all those who live at Broughton House Veteran Care Village.


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Review from Olwen G (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and satisfied with Broughton House. The care Mum receives is second to none. Everyone is kind and treats her with respect. Her room is lovely and she has all her photographs around her. She seems very contented there. Also, she feels safe and that is very important to us as her family.
The facilities, including the garden, are excellent. Also, her medical issues are kept a close eye on. All said, very happy.

Reply from Francesca Lally, Registered Manager at Broughton House

No finer compliments could be given to the team at Broughton House regarding the care provided to your mum, which will be passed on to them and displayed in our compliments file, thank you.


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Review from Julie J (Wife of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Broughton House. From the moment I went in, I felt the warmth and welcoming atmosphere from the reception staff. Broughton House is immaculately clean. My husband settled in well, and this was due to the staff. They are so caring, helpful and kind. The support they give
my husband is second to none. They spent time with him and give him the attention he needs. The food is varied and nutritious. The staff go out of their way to cater for the needs of the service user. I myself have been unwell and needed open heart surgery. The stress levels I had felt were lifted from my shoulders when my husband was admitted to Broughton House.

Reply from Francesca Lally, Registered Manager at Broughton House

Sorry to hear you have not been well. It is heartwarming to read your feedback on how your husband has settled into his new home with us. Thank you for your kind words, which are appreciated by all the team and offer reassurance to other families in the standard of care that all the team at Broughton House provides.


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Review from Allan S (Husband of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late father was a resident for three years and my wife is a current resident. Broughton House care is exemplary. Caregivers genuinely care for residents. They are kind, understanding patient and compassionate. The care home is professionally managed and nursing care is second to none! Potential residents
and their families must not miss the opportunity to reside there.

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Review from Michael D (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place. The staff were great. Nice and modern. After coming so far, to visit, it was a pleasure to see the home and staff, where my dad is now living. Couldn't be happier with the place. Thank you all. I will return to New Zealand, safe in the knowledge Dad is in good hands.

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Review from J K (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here are absolutely lovely and do their up most for the residents. Extremely lucky for my dad to be in such a great home! Fantastically greeted as soon as we walk through the front door and from there on out, just fantastic service. Always hearing how lovely the food is as well.

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Review from Lynda I (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Broughton House - Veteran Care Village for only a few weeks. However the improvement I have observed has been absolutely fantastic. I feel like I'm getting my mum back. I feel like this is due to her determination and all the help, support and stimulation from the staff, especially
a member of staff from the well being team. I would like to say a Big Thank You.

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Review from Sandra J (Wife of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broughton House is second to none. Staff are always willing and nothing is too much trouble if they can do it they will!!
My husband is ex-army and has been a resident in Broughton House since May 2021, the care he has received is outstanding. My husband has a rare dementia called Posterior Cortical
Atrophy (PCA), which along with dementia he has gone blind. (One of the symptoms of PCA) Staff have always gone out of their way to help him feel comfortable, valued, and safe, and have exceeded in looking after him. They care for all his personal needs and make sure that he is clean with clean clothes every day. If he doesn't like the meal prepared for him, they try and find out what he likes.I know that when I am not with him he is safe, comfortable and well looked after.
Staff keep me updated with his care and are always there to talk to. Their passion shines through.
I cannot thank the staff enough for their care, support, kindness and dedication.

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Review from A N (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, brilliant care. I couldn’t have wished for better. My father was treated like a king. The care insured my father retained his dignity. All the staff are caring and professional. The new building and furnishings, are five star.

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Review from Sue C (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff went above and beyond during my father's last few months, not only with him but the care of myself, brother and family. My beloved Dad, was well cared for during his short time at Broughton House. It made a very difficult time in all our lives, more bearable. Thank you.

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Review from Paul M (Son of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As Dad’s dementia and frailty increased, we as a family became more concerned about his safety and vulnerability, living alone. In the two years since Dad became a resident at Broughton House, we feel his medical, nutritional and social needs are being met.
We particularly appreciate, alongside the
care given to Dad, the opportunities made by Staff to brighten each day for all residents, the activities organised the celebrations and marking the special dates.
As a family, we feel that this has all contributed to giving us greater peace of mind. We know that Dad is valued, is cared for, is safe and is happy. We look forward, when the lifting of restrictions permits, to be able to visit Dad in his room and reminisce with him in a more familiar environment. We have missed, during the restrictions, the opportunity to discuss at first hand, Dad's current Care plans and how we can be further involved in our role as Power of Attorney.

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Review from Mike K (Husband of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first found out about Broughton House - Veteran Care Village early in 2021, from a friend in Australia and since then my wife, a veteran army nurse (QARANC), who unfortunately now has advanced Alzheimer’s Disease, has been a resident there since the end of April 2021.
In the five months that my wife
has been a resident, she has settled very well, I visit her 2/3 times every week and at every visit, she is clean, well dressed, and her hair is always brushed the way she likes it.
The Staff, from the CEO and Care Manager down (some of which are veterans themselves), are approachable at any time by visitors and they will always interact with residents at every opportunity. Plus, the atmosphere and cleanliness of Broughton House, which is a very modern, purpose built Care Home, is excellent.
As a veteran myself, and husband/Carer for my wife, I know that she is safe, loved and well cared for at Broughton House - Veteran Care Village.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Broughton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Broughton House is calculated as follows: ( (178 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broughton House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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