The Fountains Care Centre

Victoria Park, Swinton Hall Road, Swinton, Manchester M27 4DZ
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9.4 20 Reviews
  • The Fountains Care Centre, Manchester
In a beautiful, parkland setting adjacent to Victoria Park in Salford, The Fountains Care Centre provides nursing, residential and dementia care for older people.

The Fountains Care Centre provides a range of activities and entertainment for residents, as well as a nutritionally-focussed menu designed with each individual resident's needs in mind. The home prides itself on offering a welcoming and inclusive environment.

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Care Provided by The Fountains Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Evelyn Dickenson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Fountains Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have parking facilities for staff and visitors


The Fountains Care Centre Reviews (20)

9.4

The Fountains Care Centre has a Review Score of 9.4 (9.388) out of 10, based on 18 reviews in the last 2 years. Over all time The Fountains Care Centre has 20 reviews.

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Review from Tony G (Husband of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with service provided. Staff on Lowry very caring, attentive, compassionate (days). Activities would have been marked as poor but on Wednesday (11/12) was a huge success and big improvement, much laughter on Lowry. Occasionally disappointed with night staff as I can come in some morning
and my wife has not been attended to by night staff.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review, we shall pass your feedback on the team.


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Review from S T (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the unit and staff are excellent, caring and professional and give all residents constant care and full attention at all times. I myself have witnessed all as these statements and I'm proud to say it's a homely and inviting atmosphere for myself in my visits.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind words this will be passed onto the team.


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Review from M H (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Fountains since 2021 and sadly passed away on 26th August 2024. During Mum's time at The Fountains we have shared a few difficult times with management and staff but none as difficult as Mum's passing. I cannot praise everyone enough for the way we were treated over the long weekend
leading up to Mum's passing. We spent the weekend with Mum and the staff were fabulous. Nothing was too much trouble. We were given advice, guidance, love and support which helped us immensely. The care they gave to Mum at this sad time was 'second to none' and Mum passed away peacefully. Thank you to each and every one at The Fountains. Carry on your good work

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review, this will be passed onto the team.


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Review from Jacqui I (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff at The Fountains enough for all the care, kindness and compassion they show Mum.
Mum recently had to move care homes due to a care home closure, which caused a lot of unrest and upset with the family, however, we could not have wished for a better placement. The bedrooms are
lovely & homely, Mum actually sleeps in her bed - something that she rarely did previously. The lounges are airy and bright, and the food/choice of food is very good.
What makes The Fountains so good is the staff - reception staff, management, domestic staff, and wonderful carers, everyone clearly enjoys looking after the residents and ensuring their needs are met. They know just 'how to handle' the residents and make them feel safe.
Nothing is too much trouble, even when we phoned every day when Mum first went there, we were never made to feel a nuisance and were encouraged to ring and check on Mum knowing how worrying it can be for families placing Mum in a new setting.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind words this will be passed onto the staff team.


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Review from J D (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home 6 months ago and the change in her is wonderful, she engages with both staff and other residents in the lovely communal area. After her initial settling in teething problems due to her dementia, I am very pleased that she has adapted so well. The home is still
undergoing some refurbishment but all that is positive and makes the environment very pleasing.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review, this will be passed on to our team.


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Review from Gary M (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After returning from hospital with pneumonia which it wasn't. She was just left to fend for herself unless we moaned about it, I came in the Tuesday before mam passed on the Friday. She was slumped at the dining table with no response, tried picking her up and she was a dead weight, then the main care
nurse said there was something wrong and took her blood pressure which was 68 over 51, then she decided to phone the doctor, by this time mam was none coherent, went to the hospital with a strangulated hernia and died 4 days later.

Reply from Andrew Wood, Director at The Fountains Care Centre

Please accept our condolences on the passing of your mother. We take the care we provide very seriously. We have reviewed all care records which evidence regular care and checks were provided. We would be more than happy to discuss this further if you would like and don't hesitate to contact the management team.


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Review from B S (Grandson of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana went to The Fountains as she could no longer cope when my grandad passed away.
She has now settled in well and although she doesn't normally socialise easily, she has already made a close friend. It is so nice visiting her now, she looks happier and has started to eat proper meals again. The
staff and management team are so friendly and helpful. I would not hesitate to recommend it.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you so much for your kind review, this will be passed onto the staff team.


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Review from E C (Granddaughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolute pleasure to have my grandad in The Fountains Care Home. He was looked after to the highest of standards.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you so much for your kind review this will be passed onto the staff team.


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Review from Christine F (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fountains have been amazing for my father he was looked after nothing was too much trouble. He passed away on 14th March 2024 and the staff were excellent throughout. A big thank you to all.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you so much for your kind words this will be passed onto the team.


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Review from Sandy S (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at a few homes in the area as I was looking for a certain special feeling which I knew I would get when I found the right one. On going to The Fountains, it was instant. There was laughing and joking in the reception area where I was welcomed by a friendly smile. The receptionist was laughing
with a staff member and another visitor. It immediately felt like Home. My mother-in-law moved in the following week. She was always the life and soul of our family but due to becoming unwell had lost her sparkle. But, after only a few weeks, she has blossomed. The care and attention she has received makes my heart swell. It makes me and my son smile each time we visit. Please, if you are worried or wondering is this home the right home for your loved one, then don't hesitate. It has definitely eased any worries we had.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind words, this will be passed onto the staff team.


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Review from Jan N (Niece of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place! My auntie was looked after so well at The Fountains Care Centre.
The staff and management went above and beyond to make her stay the best it could be.
They are so caring and want the best for everyone in the home.
I would recommend the Fountains Care Centre to anyone.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review; this will be passed on to the team.


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Review from J R (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor. Removed my Mum from here as the standard of care fell below basic. Dirty bed linen, cutlery, lack of stimulation, missing clothes and fiddle items. Half-eaten soap in her room. My list is endless and management and staff are not at all interested in any concerns we raised. I would not recommend
this home whatsoever.

Reply from Andrew Wood, Director at The Fountains Care Centre

We’re sorry to hear you didn’t have a good experience with our home. Whilst this review is extremely uncommon for the home as we generally receive excellent feedback, we have reviewed your feedback and will take on board your comments.
We wish you all the best in the future.


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Review from K D (Niece of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed in the care home on respite. He was well looked after, staff were friendly, treated my uncle with dignity throughout his stay. Would recommend this home to anyone. Management are approachable. The home has been under refurbishment and is ongoing and looks very nice. If my uncle needed
respite I would like him to stay in The Fountains.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review this will be passed onto the team.


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Review from A M (Grandson of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has not been at The Fountains long and I can honestly say I can't fault the care he receives. I love how the staff are with my grandad. He was quiet when he first moved into the home as he was nervous but the management and staff have been amazing with him and me as his family. Thank you
so much for all you have done. We're looking forward to the events going on in the home.

Reply from Faye Callan, Care Home Support Team at The Fountains Care Centre

Thank you for your kind words. We will share your comments with the team at The Fountains.


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Review from Jacquie H (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very friendly and the staff who greet you on entering the care home make you feel very welcome. Upon entering The Fountains you get a sense of calm and peacefulness and no matter where you go you are always greeted with a smile. Staff seem to genuinely care for the residents and there
are activities to stimulate their minds and keep them active where possible. The manager is very approachable and very proactive in dealing with requests or queries. This care centre definitely tries to ensure the residents and their families are completely happy with the service they receive.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review this will be passed onto the staff team.


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Review from Faye C (Granddaughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my grandma. Nothing has been too much trouble and the team at the home have delivered excellent care and support to not only my grandma but to us as a family. I can’t thank you enough! The manager is an incredible lady who has been so supportive and makes my grandma's day
every single day. Great home, great people and such a warm loving home. What more can you ask for!

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for the kind review, this will be passed onto our staff team.


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Review from J W (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care centre is clean and the staff are all very nice and friendly. The residents look content and well looked after. My mum said the place is lovely and the staff are lovely. She likes the food and has started eating properly for the first time in ages. Overall impression 10/10.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind words, this will be passed on to the staff team.


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Review from Lee H (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is excellent the care staff are fantastic and do a wonderful job. The new facilities that have recently opened are great and even watched a film in the cinema room which dad really enjoyed. He also likes the on-site pub.
The manager was really approachable and helpful.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind review. It will be passed onto the team.


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Review from Phil A (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with the home. The staff are caring and considerate and they look after my mum so well. The new owners are investing in the facilities and the recent refurbishment looks fantastic. I highly recommend the home.

Reply from Andrew Wood, Director at The Fountains Care Centre

Thank you for your kind words this will be based onto the team.


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Review from S N (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff caring and polite. They are also very helpful. Lots of activities to do and the food looks tasty. The manager goes out of her way to help you understand what is a new experience of putting my dad in care. I would highly recommend this home.

Reply from Faye Callan, Care Home Support Team at The Fountains Care Centre

Thank you for your kind comments, I will pass you comments on to the team.


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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.572 for The Fountains Care Centre is calculated as follows: ( (174 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (12 Very Poors x 1) ) ÷ 215 Ratings = 4.572

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.816 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6. 16 Positive Reviews ÷ 19.6 = 0.816

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about The Fountains Care Centre

What types of Care is The Fountains Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Fountains Care Centre provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Fountains Care Centre have?

There are 98 Single Rooms.

What are the Facilities & Services at The Fountains Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Fountains Care Centre to the centre of Manchester?

4.1 mile(s) as the crow flies, distance by road may be significantly further.