Updated CCTV system, to make sure the safety of the clients and staff is maintained all the time.
CCTV system covers outside area such as Car Parking, gardens, and Main building entrances. Also the system it is covering the communal areas such Lounge, Quite Lounge, Dinning Area and Corridors. Cherrytrees does not have cameras inside individual rooms.
The home has parking spaces available.
Cherrytrees Care Home has a Review Score of 9.8 (9.767) out of 10, based on 9 reviews in the last 2 years. Over all time Cherrytrees Care Home has 26 reviews.
Review from Susan M (Daughter of Resident) published on 8 January 2025
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you for your kind words and for taking the time to share your positive experience. We are so glad to hear that your dad is happy at Cherrytrees and that your visits are enjoyable. We will continue to work hard to maintain a warm and welcoming environment for all our residents and their families.
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Review from Lisa C (Daughter of Resident) published on 8 January 2025
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you so much for your kind words. We are delighted to hear that your dad was looking so festive and enjoyed his Christmas celebrations at Cherrytrees. We strive to create a welcoming and happy environment for all our residents and their families. It's wonderful to hear that your visits are always enjoyable. We are incredibly proud of our team and their dedication to providing the best possible care. They work tirelessly to ensure our residents feel comfortable and happy, and it's heartwarming to know their efforts are appreciated. Thank you again for your positive feedback.
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Review from Linda S (Daughter of Resident) published on 8 January 2025
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you so much for your kind words. We are absolutely delighted to hear that your mum is happy and settled at Cherrytrees Care Home. Creating a warm and welcoming atmosphere where residents feel loved and secure is our top priority. We are so proud of our staff for their dedication and the compassionate care they provide. We are also thrilled to know that the activities program is enriching your mum's life. We value your feedback immensely and will continue to strive to provide the highest quality of care for all our residents.
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Review from Jonny B (Nephew of Resident) published on 2 January 2025
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you so much for your kind words and for sharing your positive experience at Cherrytrees. It's incredibly rewarding to hear that your uncle has settled in so well and that you feel he is part of a loving and supportive community. We strive to create a home-like environment where residents can maintain their independence and dignity, and it's wonderful to know that we've been able to achieve this for your uncle. Our staff are dedicated to providing the highest quality of care, and we appreciate your recognition of their professionalism and respect towards all residents. We value open communication and encourage residents and their families to share any concerns they may have. Thank you again for your kind words. We are delighted that Cherrytrees has become a positive part of your uncle's life.
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Review from Tom M (Grandson of Resident) published on 17 June 2024
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Reply from Zeta Zeta, Operations Director at Cherrytrees Care Home
Thank you for your recommendation and your thoughtful words.
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Review from C C (Sister of Resident) published on 17 April 2024
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Reply from Zeta Zeta, Operations Director at Cherrytrees Care Home
Thank you for this review and for raising this issue. I will discuss with the home manager if there are any different communication methods to allow you to exit the home in a quicker manner at the end of your visit. We do take the security of the home and our residents very seriously, and I am sure you can appreciate this is often a difficult issue to balance correctly.
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Review from Julie D (Niece of Resident) published on 17 April 2024
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Dear Julie, thank you so much for taking the time to write such a wonderful review! We are absolutely thrilled to hear that your uncle has settled in so well at Cherrytrees. It truly warms our hearts to know he's looking healthy, happy, and even interacting with other residents. The staff work incredibly hard to create a warm and welcoming environment, and hearing that it feels like a home from home for your uncle and the other residents means the world to us. We'll be sure to pass on your kind words to the entire team they'll be delighted to hear they're making such a positive impact. Thank you again for your feedback. It's incredibly rewarding to know we're making a difference in your uncle's life. Warmly, The Cherrytrees Team.
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Review from Adam M (Son of Resident) published on 5 December 2023
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you so much for your kind words, they are greatly appreciated and I will pass them on to all staff.
We are so grateful we were able to be with you and your mum, providing support during her straying at Cherrytrees.
Again, thank you so much.
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Review from Julie M (Daughter of Resident) published on 14 November 2023
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you for taking the time to review our home. We are very pleased to know that we were able to make a positive experience for your father and for his family; this is always our aim. I would like to wish him all the best in his new home.
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Review from Julie N (Daughter-in-law of Resident) published on 16 March 2023
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thanks for your time in reviewing our service, we appreciated your positive feedback, we will take on board the less great points and will try to correct them where possible, according with our improvement plan.
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Review from Frank P (Husband of Resident) published on 28 October 2022
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Reply from Zeta Zeta, Operations Director at Cherrytrees Care Home
Thank you so much, it is reassuring to know that you have such faith in the care your wife is receiving.
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Review from Sharon F (Daughter of Resident) published on 27 September 2022
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Reply from Sharron Evans, PA/Data protection at Cherrytrees Care Home
Thank you for taking the time to review Cherrytrees. We are very pleased to know that we were able to make a positive difference for your father and for his family, this is always our aim.
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Review from Diane R (Sister of Resident) published on 24 August 2022
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Many thanks for taking the time to post this lovely review. Your feedback is greatly appreciated.
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Review from Philip T (Son-in-law of Resident) published on 14 June 2022
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Reply from Sharron Evans, PA/Data protection at Cherrytrees Care Home
Thank you for taking the time to send such a lovely review, especially after losing your father-in-law. We are so pleased when our teams are recognised for their outstanding work, it keeps us all going through the most difficult times.
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Review from Graham B (Husband of Resident) published on 29 April 2022
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thanks for your kind words, I will pass the information to the staff.
We appreciated the time you spent to review us, this is the only way for us to improve our service.
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Review from J M (Sister of Resident) published on 26 April 2022
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Reply from Sharron Evans, PA/Data protection at Cherrytrees Care Home
Thank you so much for your review, we are very pleased that your brother is happy here. As you say, still lots to do but we are working on it.
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Review from Dorothy C (Wife of Resident) published on 21 April 2022
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thanks for your kind review. At Cherrytrees, we are constantly trying to improve the quality for our residents.
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Review from Michael G (Husband of Resident) published on 11 April 2022
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thanks for the feedback, having positive feedback would give to the team a sense of appreciation. Raising the quality of care at Cherrytrees is my aim.
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Review from J G (Daughter of Resident) published on 28 March 2022
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Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home
Thank you so much for your excellent review of Cherrytrees, I will pass your feedback to the team.
Our view would be always provide the best care we can.
We are in process of re-décor some rooms and communal areas.
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Review from Janet B (Daughter of Resident) published on 15 February 2021
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Reply from Sharron Evans, PA/Data protection at Cherrytrees Care Home
Thank you so much for taking the time to tell us this. We know our staff work hard in keeping all our residents happy and healthy, but it's a boost to the whole team when this is noticed and appreciated by others.
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The Review Score of 9.8 (9.767) out of 10 for Cherrytrees Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Cherrytrees Care Home is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Cherrytrees Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2023
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Job Title: Home Manager
Joined: 2021
I am a nurse with more than 30 years of experience, working in general health settings and mental health settings.
I am Portuguese, and I started work in the UK in 2013.
I started my management career in 2016, since the beginning my main focus has been turning homes around, improving quality, raising standards and providing the best care possible in a safe environment.
Job Title: Senior Carer/Team Leader
Joined: 2019
Every job comes with bad and good days but the good days make this the best job in the world.
When we are a carer we know that we will be able to make someone happy, making someone smile. It is a continuous learning process, it is an ultimate role where you can develop close relationships with the people you support.
I love when someone I care for says, thank you or looks forward to seeing you on your next shift.
Job Title: Health Care Assistant
Joined: 2018
I Have worked at Cherrytrees since 2018.
I love working at Cherrytrees because is like a big family, love the bond with residents, and love caring for other people.
Each day Is different, and is always a challenge, my main satisfaction is finishing my shift and knowing that I helped someone to have a different day.
Job Title: Head Chef
Joined: 2012
With many years of experience as a Head Chef and 2 decades in the catering industry, Rafik brings quality and consistency to Cherrytrees.
Having always been passionate about food since he was a boy, Rafik proceeded to work at a number of restaurants, wedding venues, and conference and training venues to gain experience in every area of the catering profession.
Rafik is a passionate professional that wants to make sure the residents are supported through a healthy range of options while taking their preferences and opinions into account so they can enjoy their food experiences during this latter part of their life.
Job Title: Activities Co Ordinator
Joined: 2022
I am Vanessa., Activities Coordinator at Cherry Trees Care Home, where I have been developing a job for about 7 months.
I was at university for 5 years of my life, studying to work in a social area, mainly because I grew up with an uncle who required special attention, my mother looked after him and I helped her. That made me realise, that helping others, makes them feel good.
And, here I am, working with these Residents, developing different activities, and promoting their well-being, and social interaction. And, If they are Happy, I am Happy, my feeling as a professional is accomplished because I am leaving positive footprints in their lives.
Job Title: Operations Director
Joined: 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.