Newlands Care Home

18 Tetlow Lane, Salford M7 4BU
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9.9 18 Reviews
  • Newlands Care Home, Salford
Newlands care home is registered for nursing and residential residents. The home is 30 bedded and is staffed by nurses 24 hours a day. All rooms are ensuite.

Newlands has a garden for residents to enjoy at the back of the home and a full activities programme with an activity coordinator. Activities are tailored to suit the residents' own interests. There is CCTV in communal areas for additional reassurance.

The home is registered with the Beth din and caters for the Jewish community. The home also caters for non-Jewish residents.

The home has a friendly atmosphere and is staffed by qualified nurses and carers to ensure that the residents receive the highest quality care. The home is currently making improvements to the environment, and residents are involved in choosing the colour schemes and décor of each area.

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Care Provided by Newlands Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lyndsey Paterson (Registered Home Manager)
  • Admission Criteria
    • The home manager liaises with the local authorities and CHC teams when receiving referrals for potential residents being admitted into the Home. Manager and clinical lead arrange to meet face to face to assess whether we are able to meet the needs of the people planning to come in to Newlands. This enables a more accurate assessment and provide face to face contact so that the person feels at ease and has a friendly face should they be accepted for a placement. The home ensures that all information regarding the person is sent- ei medication and individual abilities , medical background discharge summaries for smooth transition . Newlands operates an open door policy and visitors can come at any time. We do promote a protective meal time however we do acknowledge visitors may need to come at these times and and we encourage families to assist residents to eat and drink- providing them with a meal also if they wish.
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Newlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £999
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,298
  • (these prices are only a guideline, please contact Newlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open door policy. Newlands Care Home ask that meal times are respected only. However meals for visitors can be arranged.


  • Parking

  • Parking at the front of the home, However not currently an allocated Car Park. This is something that the home are working on with ongoing Homes Improvement plan.


Newlands Care Home Reviews (18)

9.9

Newlands Care Home has a Review Score of 9.9 (9.875) out of 10, based on 10 reviews in the last 2 years. Over all time Newlands Care Home has 18 reviews.

Overall Experience

  • 17
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Date Published

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Review from Jordanne B (Daughter-in-law of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are some of the most amazing caring people I've ever met. They go above and beyond to make my mother-in-law feel happy andl comfortable in the home. Since she's been here, her health and wellbeing have improved massively.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for this lovely review and for recognising the care and dedication from the team.


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Review from Bernadette R (Friend of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands Care Home is a very friendly and homely place to live. I have witnessed the care given to my friend over the last two years and it has been excellent. The staff go above and beyond making sure everyone is looked after. I visit my friend regularly and she is always well-presented and happy,
her room is always clean and clothes well laundered. The staff provide activities daily and include every resident. Christmas 2024 was celebrated with a party and New Year's Day was equally enjoyed by each resident, visitor and staff. Residents here are all treated the same regardless of their abilities and I know from experience that visitors are welcomed at any time. I am always notified of any changes in her condition and am encouraged to play a part in her wellbeing.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for your heartfelt review and for taking the time to recommend our lovely care home. I will make sure that the team are all thanked.


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Review from J C (Sister of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff absolutely amazing.
If anything needed it's done straight away.
All family and friends of my sister have been welcome it's like one big family.
Staff are very helpful with understanding her needs.
So when I go home I know she's in very safe hands.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for taking the time to provide this review, we will make sure the team are aware.


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Review from D M (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding my mother's care and the other residents' is always first class. It's as if they can't do enough because of my mother's eating habits, she doesn't always eat what they serve but that's not the fault of the kitchen, she still eats enough. I have no problems with the service my mum gets.

Reply from Alex Keevans, PA to Operations Director at Newlands Care Home

Thank you for your kind words our Team always try to strive to deliver person-centred care.


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Review from Paul M (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands Care Home. Is a very friendly care home. All the staff from cooks, carers, nurses, office staff are fantastic, caring, lovely people. My mother has been in Newlands Care Home for over 3 years. She came here from the hospital and all the staff have gone out of their way to give my mam fantastic
care.
I would highly recommend Newlands Care Home to everyone. Five stars from me.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for this heartfelt recommendation, I will make sure the team are thanked.


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Review from J C (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been with Newlands for over 12 months now and I cannot express enough how well the wonderful friendly staff look after her, they are always there for her, she can be quite nasty at times due to her condition, but it doesn't deter her carers, I can only hope that if the time comes
similar for me, my family will find a place as wonderful as this for me, I am always welcome to visit and the staff come forward to inform me if they have any concerns about my mum, they are and always have been very supportive and helpful, her room and all other areas are very clean. When we were looking for a place for her to stay, we were advised not to give a thought to any that smelt of urine, or overly had a smell of bleach, this Care Home had neither, just smelt clean and always has every single time I visit, which is at least 2 times a week. Thanks!

Reply from Alex Keevans, PA to Operations Director at Newlands Care Home

Thank you for your kind words, I'll make sure to pass them on to the team.


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Review from Amanda H (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to look around a few care homes, and then we came to see Newlands. We felt really anxious at first, but as soon as we walked in the home, we felt at ease the atmosphere was really warm and welcoming and the manager was lovely and friendly. We also met the activities co-ordinator who is also
lovely and does a lot of activities with the residents. The food is really nice and you can even have lunch and sit with your loved ones. Our family is really happy with the care my Dad is receiving, and we feel happy to leave my Dad knowing he is getting looked after. The staff have been amazing with my Dad and he has settled in really well.

Reply from Lyndsey Paterson, Care Manager at Newlands Care Home

Thank you for your lovely review. I am happy to hear that you feel at ease knowing that your dad/husband is being well cared for at Newlands Care Home. I will feedback the positive comments to the team.


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Review from G C (Wife of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel confident that my relative is well cared for at Newlands in all respects. All the staff are caring, courteous and friendly and welcome visitors warmly. Staff at every level are supportive of resident's families. I sometimes think that communication of some issues within the home could be widely
circulated to families. However, when I have a query or concern it is always addressed as quickly as possible, and feedback is given.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to review Newlands, we do appreciate your comments. They will be passed on to the manager and the wider team.


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Review from Janet B (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been living in Newlands Care Home. The warmth of staff has been amazing to my mum who was afraid of going into a home. They are so caring and helpful to all who reside there, nothing is too much trouble. Thank you for putting my mind at rest, I know my mum will settle well.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for these kind words of recommendation of our lovely care home.


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Review from Jayne O (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day Mum and Dad arrived at Newlands Care Home all the staff made them feel very much at home. The care and support everyone gave was heartwarming and genuine. Nothing was too much trouble. Even when they were rushed off their feet, they always made time to make my husband and myself a
lovely cup of tea with a biscuit. Sadly, my dad passed after a few short weeks of being there, and all the staff gave Mum extra tlc and support, which really helped Mum. Mum joined in with the entertainment and music, and I have a lovely video of Mum dancing with a member of the staff. The care manager and Assistant Care Manager were very understanding and reassuring whenever I rang with any questions about Mum during the first few weeks after Dad passed.
Unfortunately Mum had to be transferred to another care home due to family circumstances, but if that hadn't been the case, Mum would definitely have stayed.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to review Newlands. We know our staff work hard to ensure our residents are as happy and comfortable as possible, it is good to have this acknowledged by reviews like this. We are sorry for the loss of your Dad, and hope your Mum has settled well in her new home.


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Review from Kim H (Niece of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle was admitted for initially respite but now is a permanent resident, he has received nothing but excellent care. The staff are pleasant, caring and informative. My uncle is always clean and presentable each time I visit, I have never seen him looking so clean, and his mood has lifted since
being at Newlands. The care home is full of love, and the communal area is always busy with residents socialising. My family and I are really happy with the service and care our uncle receives.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for your review; it means a lot to our staff for their work to be recognised. We are very pleased your uncle is settled an happy with us at Newlands.


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Review from barbara c (Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister resides at Newlands and I am happy she is safe here. staff are approachable and nothing seems to ever be a trouble for them. I can go home at night and I am happy and able to sleep knowing that she is cared for and loved. I would certainly recommend this home and have already done so.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to leave such a lovely review for Newlands. We are very pleased that you feel so comfortable in letting us look after your sister. Our staff work hard so that relatives can feel like this. Many thanks.


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Review from Peter L (Brother of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Newlands for the care of my sister. All the staff are friendly and caring and helpful towards my sister. All her needs are being met, the room is kept lovely and clean, the meals are well cooked and a brilliant choice of menu. There are plenty of activities on offer if anyone wishes to
join in. Everybody is very friendly and it gives us peace of mind my sister is being well looked after.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you so much for reviewing our lovely care home, it is great to know we are getting it right, I have thanked the team for their great care.


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Review from Daniel W (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming from Australia and seeing the home for the first time, I was unsure what I was going to see, I have to admit I was in for a big surprise, the home is extremely well run and the staff are very caring, the food was very nice and I had lunch there also. All in all, I'm very happy with Mum's care
and I can go back to the land of Oz knowing Mum will be well cared for. There are many activities for the residents and everyone is happy. Kind regards.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thanks for taking the time to review Newlands and thanks for popping by! The whole home team work together to make life as comfortable and happy as possible for our residents and for their families. We are very pleased you are happy with the results of those efforts.


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Review from Pearl F (Sister of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was taken to Newlands from hospital after suffering from various problems including Covid. The care and attention he received brought him back to life. He was treated by all members of staff with loving care and he improved due to this to the point where we were able to take him home.


He

was very happy in Newlands and never once complained. The consideration was shown to all members of the family and I would highly recommend Newlands.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to post this review. We are so pleased your brother was able to recover with us and then return home. Comments like these are such a boost to our hardworking team, we wish you all the best for the future.


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Review from Gidon S (Brother of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has been associated with Newlands for over 10 years. Initially they looked after my mother, and now my sister lives there.
In one word - superb! The staff, from the cleaners through to the carers, nurses, kitchen staff and management are all gentle and caring, and that is after all the most
important thing when your loved one is in their hands.
Some of the categories below have not received the 'excellent' mark, purely because this is a very small home, and does not have the physical facilities of larger establishments. But in terms of looking after the physical and emotional health and wellbeing of my loved one, I couldn't think of a better facility in this area.
The current management are continually striving to improve and innovate, and the end results are happy and contented residents, as well as we, the families, are assured that our loved ones are receiving the best possible care in a clean and safe environment.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for your lovely review. We really appreciate your comments and we are very pleased your family are happy with what we do. Reviews like this have a wide impact, they not only provide a personal view of the care home and experience of the residents, but they also give a real boost to the team working there. Thank you.


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Review from Steven B (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very dear Mum of my twin brother and I lived at Newlands for the last 5-years of her life. She was looked after with utterly dedicated care by all the members of staff, who I would only describe as 'salt of the earth'. When visiting Mum, it was always impossible to not notice how emotionally demanding
the work of a carer is, and yet everyone working at Newlands treated our mother as if she were the most precious heart and soul of their very own family. I can only give my utmost love and thanks to all of you who lifted the spirit of dear Mum in the jewelled twilight years of her life. Bless you, all.

Reply from Lyndsey Patterson, Care Manager at Newlands Care Home

Thank you for your kind words. The staff really are committed to the care that they gave your mum and the other residents at Newlands. It was an absolute pleasure to care for her. Kind Regards.


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Review from Helen B (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newlands are caring and helpful. Always available to answer any questions asked and support. The manager is fantastic like a friend. My mum is being cared for very well and she gets the help and care that she needs.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for your kind review, it is lovely to know our manager and team are so highly thought of.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Newlands Care Home is calculated as follows: ( (107 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Lyndsey

Lyndsey Paterson

Job Title: Registered Home Manager

Joined: 2018

The Registered Manager is Lyndsey Paterson who manages the day-to-day running of the Home. Lyndsey is a Registered Mental Health Nurse who has also completed the level 5 Diploma in Management and Leadership Studies. Lyndsey has 6 years experience of working with older people within the nursing home environment.


Hazel

Hazel Rothwell

Job Title: Administrator

Joined: 2003

I Started work at Newlands in 2003, I had never worked in the Care sector before, so I started with a position on the catering side and worked up to head of the catering department. Due to a shoulder injury, I left that position after many years and came onto the clerical side working alongside the home manager in the day-to-day running of the home. It was the best career change 19 years ago I could have made as I have a great passion and respect for the elderly. I have gained a whole wealth of knowledge in the care sector since I started in 2003. I love being able to interact with both residents and families.


Alfred

Alfred Daniel

Job Title: Clinical Lead

Joined: 2021

I started my career in Pakistan in 1988, I moved on from there to work in Kuwait from 1992-2005 from there I came to the UK in 2005 and have worked in various care homes since then and worked up the ladder to clinical lead which is a position I hold now at Newlands.


I have skills in Mental Health and Dementia, mentorship, 1st line Management I have also worked in a deputy Manager position leading to my current position as clinical lead.


Christopher

Christopher Cunliffe

Job Title: Care Manager

Joined: 2008

I started at Newlands in 2008 I had never worked in the care sector, and it was a big challenge for me to embrace. Over the years at being at Newlands I have worked through NVQs 2,3,4 completed my Care Certificate worked up to senior carer and then on care manager. I love interacting with all our residents and have great job satisfaction.


Caroline

Caroline Downes

Job Title: Cook

Joined: 2000

I came to Newlands in 2000 as a care assistant I completed my NVQ 2 whilst in this role I worked up to Senior care assistant. Unfortunately, I had to leave my position but returned in 2009 as a kitchen assistant I worked up to cook having gained full knowledge in the catering department and providing a full and varied menu for all dietary requirements. I enjoy this role as much as I did whilst on the care side as I can still have daily contact with our residents


Tracey

Tracey Flasz

Job Title: Activities Co-Ordinator

Joined: 2020

I have over 22 years of experience in various day centre and care home settings working with the elderly and Mental Health specialising in Dementia with a qualification from Sterling University. Every day is different as every resident has varying needs, but we focus on fun interaction and lots of laughter. I work on both groups and 1-1 as necessary so everybody gets to enjoy the activities on offer. I love my job and always say it's coming to work and spending time with my friends.


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.


Frequently Asked Questions about Newlands Care Home

What types of Care is Newlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newlands Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Newlands Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Newlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newlands Care Home to the centre of Salford?

2.6 mile(s) as the crow flies, distance by road may be significantly further.