Pendleton Court Care Home has a Review Score of 9.5 (9.534) out of 10, based on 46 reviews in the last 2 years. Over all time Pendleton Court Care Home has 93 reviews.
Review from K A (Son-in-law of Resident) published on 29 January 2025
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5.0 out of 5
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Review from Stacey M (Niece of Resident) published on 17 January 2025
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5.0 out of 5
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Review from Nigel B (Husband of Resident) published on 17 January 2025
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5.0 out of 5
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Review from D B (Daughter of Resident) published on 16 January 2025
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5.0 out of 5
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Review from P L (Son of Resident) published on 16 January 2025
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5.0 out of 5
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Review from R Y (Resident) assisted by family/friend published on 16 January 2025
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5.0 out of 5
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Review from Imelda W (Sister of Resident) published on 23 December 2024
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4.0 out of 5
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Review from R P (Sister of Resident) published on 9 December 2024
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4.0 out of 5
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Review from Mollie B (Granddaughter of Resident) published on 6 December 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Pendleton Court Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your nana received at Pendleton Court, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from Paul S (Nephew of Resident) published on 5 December 2024
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4.0 out of 5
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Review from L A (Daughter of Resident) published on 5 December 2024
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4.0 out of 5
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Review from J D (Daughter of Resident) published on 18 November 2024
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5.0 out of 5
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Review from G C (Relative of Resident) published on 12 November 2024
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5.0 out of 5
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Review from M M (Mother of Resident) published on 19 September 2024
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5.0 out of 5
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Review from J R (Daughter of Resident) published on 19 September 2024
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5.0 out of 5
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Review from Shirley H (Sister of Resident) published on 6 September 2024
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4.0 out of 5
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Review from N P (Granddaughter of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Pendleton Court Care Home
We are pleased to hear you were very happy with the quality of care your nanna received at Pendleton Court Care Home. Kind words like these are testament to the hard work of our colleagues. Thank you so much for taking the time to leave such a positive review of our home and please accept our sincere condolences to you and your family.
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Review from Paula C (Daughter of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Pendleton Court Care Home
We are pleased to hear you were very happy with the quality of care your mum received at Pendleton Court Care Home, It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents. Thank you so much for taking the time to leave such a positive review of our home and please accept our sincere condolences to you and your family.
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Review from L M (Daughter-in-law of Resident) published on 2 September 2024
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Overall Experience
4.0 out of 5
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Review from J B (Son of Resident) published on 2 September 2024
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5.0 out of 5
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The Review Score of 9.5 (9.534) out of 10 for Pendleton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.534 for Pendleton Court Care Home is calculated as follows: ( (324 Excellents x 5) + (175 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 536 Ratings = 4.534
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pendleton Court Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2021
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Job Title: Home Manager
Introducing Anoj Kochera
Home Manager at Pendleton Court, Salford
What does ‘kindness’ mean to you?
“Kindness should come naturally as we all must have kindness in our hearts to work in health and social care. Kindness is also ensuring that everyone is treated as human beings, with dignity and respect.”
As a Registered Nurse, Anoj has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having chosen to work in the care sector to bring a positive change in people’s lives, Anoj closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Anoj remarked:
“Managing all aspects of the day-to-day running of the care home to ensure people who live and work there are happy, and that high-quality care is provided to all.”
Anoj has also achieved much outside of work, with his proudest achievement being helping to run a retirement home in India, providing them with financial support and advice.
Outside of work, Anoj enjoys spending time with his family, travelling and football.
If you would like to find out more about Pendleton Court, Anoj would be delighted to have an informal discussion with you to answer any questions and provide further information.
