Pendleton Court Care Home

22 Chaplin Close, Chaseley Road, Salford M6 8FW
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9.5 93 Reviews
  • Pendleton Court Care Home, Salford
Pendleton Court care home, conveniently situated in a quiet, residential area just outside Salford, provides personalised residential, nursing and residential dementia care to older people.

Pendleton Court recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for Residents. This includes decoration to the ensuite bedrooms, corridors, dining room, lounge and lobby.

Understanding how difficult the move to a care home can be, the team is there to support you and your loved one throughout the process. And with a home manager who has a wealth of experience and compassion, you can rest assured that you're in the best possible hands.

Inside, the home offers a wide range of amenities within a homely and welcoming environment. The living areas are the perfect place to relax or socialise with other residents whilst the dining areas offer the space to enjoy meals throughout the day. On those sunny summer days, the peaceful courtyard garden is the ideal spot for some alfresco dining.

Pendleton Court is a beautiful home that residents are proud to live at. The building is well known in the area, having once being a school and a staple in the community for many years.

The 'Pendleton Court Family' of colleagues will deliver all the specialist care and support services that loved ones require and are well-known in the home for their friendliness and kindness.

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Care Provided by Pendleton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anoj Kochera (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pendleton Court Care Home Reviews (93)

Total of 93, showing 21-40
9.5

Pendleton Court Care Home has a Review Score of 9.5 (9.534) out of 10, based on 46 reviews in the last 2 years. Over all time Pendleton Court Care Home has 93 reviews.

Overall Experience

  • 55
  • 37
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Date Published

93
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Review from Amy W (Granddaughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely environment. The carers are very welcoming and treat my grandad very well. Such a safe and clean place. The activity lady is so amazing and has made an impact on my grandad's state. Thank you, you are all doing an amazing job. The only this is the alarms going off constantly, my grandad
is easily irritated and he tries to turn them off all the time.

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Review from Denise K (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment manager is fantastic. Been out quite a few times and had an amazing time seeing them all up dancing and having a lot of fun, it is lovely to see.

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Review from Linda P (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care in the home was good, had no real complaints in the ten years she was there. Staff on the whole were okay but there were always a lot of staff changes and management. Two things I would say is when my mum passed I would have liked an information sheet with phone numbers of what happens
next. Secondly, the laundry clothes were not put back tidily in the drawer and wardrobe.

Reply from Clare Sheehan, Careline Advisor at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your feedback about an information sheet being available is something we are currently working on to provide details on the next steps for families following the loss of a loved one. We hope you will accept our apology that your mother's laundry was not always put away. We have shared this with our housekeeping team, and we will monitor this going forward to ensure improvements are made. Please accept our condolences again on the passing of your mother.


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Review from K C (Wife of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Pendleton from April to December 2023. Staff on the whole quite good but relied on my help as I visited every day. Last 2 months were confined to his bed, as he was likely to fall. When I arrived I got him up and made sure he had his meals before I went home. Care satisfactory but
not like home.

Reply from Clare Sheehan, Careline Advisor at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We understand how difficult it can be when a loved one moves into a care home, and we sometimes will ask the family to support us if we feel this will benefit the resident. We apologise you felt the care staff relied on your support and that the care setting was not 'home'. We have shared this with the team as we constantly seek to improve the service we provide. Please be assured our aim is to always ensure the safety, wellbeing and comfort of those in our care. Should you wish to speak with us regarding these matters, please do contact the home so that this can be arranged.


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Review from Anthony V (Cousin of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very polite and professional including visitors. Entertainment is top-class.

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Review from N P (Partner of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and myself are very happy with the service at Pendleton Court. The staff are very helpful and always pleasant.

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Review from Rachael A (Granddaughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanna has only lived at Pendleton Court for 1 week. In this time we have been happy with the care provided and the very warm welcome my nanna has received. We did have some initial settling-in issues but we were very happy with and how quickly they were resolved. My nanna is very happy and content.

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Review from J R (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only recently a visitor but overall a very friendly place where staff seem to know residents and their visitors very well.

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Review from C S (Stepson of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who look after my stepdad very well. Highly recommended place to stay.

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Review from G L (Sister of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother likes it here and he has improved in sleeping, he is eating better and his anxiety has reduced. He likes it because it's quiet and has gardens. He likes the staff, they are all friendly.

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Review from John R (Resident) assisted by family/friend published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The decoration of my room and the bringing in of the cake plus a present was a complete surprise, thank you to all. I have asked my friend to bring in some cakes for the staff and they enjoyed them. Thank you to the chef for making and icing my round cake. It was delicious.

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Review from B H (Friend of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was surprised by the staff bringing in a cake with a candle, and singing Happy Birthday. Earlier in the day his room had been decorated with banners (activities). He also received toiletries and socks. On a separate note, in all my working life, when food/drinks/sweets etc. were given to all
the staff. I have never seen nor heard of staff actually sharing. All the signs around the home remind us to be kind and your staff are living proof. I had given two long sponge cakes for the staff and yes, they all shared.

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Review from R E (Partner of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, in challenging conditions, the staff do a very good job. I have observed that a large proportion of residents spend most of their time in the confines of their rooms, especially at the weekend.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required and we can learn from this. We are pleased you feel our home colleagues do a good job; we will share your positive comments with them. We encourage raising any concerns to the Home Manager in the first instance and would be happy to facilitate a meeting to this end if you think this will be of benefit. Some of our residents choose or need to remain in their rooms for various reasons and we will always promote independence and choice for our Pendleton Court residents. Staff do encourage people to join in communal areas to maximise quality of life and reduce isolation and this is monitored regularly including weekend visits by the Home Manager.


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Review from David H (Son of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a good home with nice staff. However, my mum's food is always cold as she is the last to be served. Staff do help but sometimes take a while to open the door at the front.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required and we can learn from this. We are delighted you think Pendleton Court is a good care home; this will be shared with the staff team who work hard to provide kind, quality care. We encourage in the first instance reaching out to the home manager if you have any concerns; we would be happy to facilitate a meeting if you feel this would be beneficial. Food is prepared to the correct temperature and is also checked during the serving process. Your comments have been shared with the team so they can make certain your mother's food is as it should be. The team will endeavour to answer the door in as timely a manner as possible though on occasion a longer wait may be experienced due to the demands of the business.


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Review from Helen T (Niece of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident since December 2020. Overall, I am extremely happy with the care that he receives, particularly from one of the registered nurses - she completely gets him and recognises his moods and triggers caused by his dementia. The well-being coordinator is also very supportive and
an integral part of his care. The rooms are currently being refurbished and this will be a vast improvement. My uncle's dietary requirements are strict and these are well-managed. I feel supported in the decisions that I have to make regarding his care and am confident that he is safe and well looked after when I leave him.

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Review from Paul F (Son-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time in a care home for my mother-in-law. Really settled in even though only temporarily. Great staff, care, food and management. Would not hesitate to place it permanently. Keep up the good work!

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Review from Duncan K (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this particular coordinator to be a most wonderful member of your team, dedicated with a genuine desire to make the resident's day brighter and entertaining. If I was able to find a book to write a score out of ten, I would put eleven.

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Review from A B (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited 4 nursing homes before deciding this one as a priority for my dad. It hasn't disappointed us as my dad has been looked after so well by all the staff and I leave each time knowing he is in the best hands

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Review from Julie P (Relative of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff is an absolute joy and so helpful.
Credit to your home.

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Review from Janet L (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Birthday celebrations! Was so much more than I expected. Singer was fab! Staff were brilliant, well organised. Involving all the residents. One member of staff was great getting folk up to dance and sing. The area was decorated lovely. And a high cake with candles was the highlight with the
staff and everyone singing Happy Birthday. It was a very special day for our mum. It was the most awake I've seen her. Well done team!

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Current Review Score: 9.5 (9.534)

Overview of Review Score

The Review Score of 9.5 (9.534) out of 10 for Pendleton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Pendleton Court Care Home is calculated as follows: ( (324 Excellents x 5) + (175 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 536 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendleton Court Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Anoj

Anoj Kochera

Job Title: Home Manager

Introducing Anoj Kochera
Home Manager at Pendleton Court, Salford


What does ‘kindness’ mean to you?


“Kindness should come naturally as we all must have kindness in our hearts to work in health and social care. Kindness is also ensuring that everyone is treated as human beings, with dignity and respect.”


As a Registered Nurse, Anoj has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having chosen to work in the care sector to bring a positive change in people’s lives, Anoj closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Anoj remarked:


“Managing all aspects of the day-to-day running of the care home to ensure people who live and work there are happy, and that high-quality care is provided to all.”


Anoj has also achieved much outside of work, with his proudest achievement being helping to run a retirement home in India, providing them with financial support and advice.


Outside of work, Anoj enjoys spending time with his family, travelling and football.


If you would like to find out more about Pendleton Court, Anoj would be delighted to have an informal discussion with you to answer any questions and provide further information.