Pendleton Court Care Home

22 Chaplin Close, Chaseley Road, Salford M6 8FW
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9.5 93 Reviews
  • Pendleton Court Care Home, Salford
Pendleton Court care home, conveniently situated in a quiet, residential area just outside Salford, provides personalised residential, nursing and residential dementia care to older people.

Pendleton Court recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for Residents. This includes decoration to the ensuite bedrooms, corridors, dining room, lounge and lobby.

Understanding how difficult the move to a care home can be, the team is there to support you and your loved one throughout the process. And with a home manager who has a wealth of experience and compassion, you can rest assured that you're in the best possible hands.

Inside, the home offers a wide range of amenities within a homely and welcoming environment. The living areas are the perfect place to relax or socialise with other residents whilst the dining areas offer the space to enjoy meals throughout the day. On those sunny summer days, the peaceful courtyard garden is the ideal spot for some alfresco dining.

Pendleton Court is a beautiful home that residents are proud to live at. The building is well known in the area, having once being a school and a staple in the community for many years.

The 'Pendleton Court Family' of colleagues will deliver all the specialist care and support services that loved ones require and are well-known in the home for their friendliness and kindness.

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Care Provided by Pendleton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anoj Kochera (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Pendleton Court Care Home Reviews (93)

Total of 93, showing 41-60
9.5

Pendleton Court Care Home has a Review Score of 9.5 (9.534) out of 10, based on 46 reviews in the last 2 years. Over all time Pendleton Court Care Home has 93 reviews.

Overall Experience

  • 55
  • 37
  • 0
  • 1
  • 0

Date Published

93
13
36
46
47

Review from Susan K (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were absolutely amazing with the residents.
Looking forward to my next visit.
Thank you so much.

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Review from Linda H (Cousin of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative is here for further assessment following several weeks in hospital.
Our overall opinion of staff and facilities is good.

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Review from D H (Cousin of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only arrived recently, but initial impression is good. Staff are always welcoming and friendly, attractive and caring.

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Review from Christine S (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and always pleasant, happy and friendly. They have made a real lovely effort on Mum's Birthday to make her feel special. The gardens are so lovely too and it's so nice to be able to take Mum outside in such pleasant grounds.
We are very happy with out choice of home
for our mum.
Thank you so much, everyone.

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Review from Gillian M (Wife of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Pendleton Court after being assessed in hospital and was deemed to be unsafe at home. It was a very difficult time for both of us, but the carers on the dementia unit have been kindness itself to him, even when he can be a little aggressive. I appreciate all they do and feel
he is safe there. The carers work hard. I hope management appreciates their commitment to the residents.

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Review from R H (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No structure below the management level. Carers are left to their own devices, with no set procedures. Housekeeper responsibility for what areas? Dignity attitude and proper caring have varying levels between carers. They tend to talk at residents instead of to them. Dementia residents have a vast variance
in their personal condition so they cannot all be treated in the same way. They are not all deaf! And the tone of voice can get them off to a good start or make them feel uneasy when talking 'over them' been there done that, got the tee shirt! Communication between carers is poor. The temporary managers and assistant manager have already made inroads - the 'dining room workbook'. I attend Pendleton Court 20-25 hours per week and when I leave I feel confident that she will be looked after.
Not happy with the X-in-box system I think 1-10 is more accurate.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel there is no structure below management. The home is supported by nurses and senior care assistants on every shift on every unit, and care staff and housekeeping colleagues are allocated daily. I have managed Pendleton Court for the past couple of months and I enjoy and encourage your visits as does the staff team. We also value your input and welcome your ideas on where we can improve the home and we are thankful you recognise the improvements we have already made. I would like you to continue your visits and I am happy to speak with you about these matters. Should you wish to discuss your concerns with senior management, please contact Area Director Jo Ashcroft at HC-One Ltd, Southgate House, Archer Street, Darlington, DL3 6AH.


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Review from Patricia B (Stepdaughter of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find staff very helpful and polite. You feel very welcome and included in all activities.

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Review from Shelley H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived, she's been given a new lease of life. The facilities are very homely, and the staff are excellent. She's very happy and comfortable here, so a great big thank you to all for looking after her so well.
Extra thanks to the manager and two other members of staff, very professional
and a credit to your company.

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Review from Norma D (Friend of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly carer. Organises excellent activities for our friend, who enjoys art and crafts and days out. These activities have made such a difference to her.

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Review from Mandy R (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since March 2021 after a short stay in hospital where it was decided it was no longer safe for her to live on her own. She settled very quickly into Pendleton Court and has been very contented throughout her time there. The staff are lovely. They obviously care for mum and make
me and my family very welcome on our weekly visits. They have done their very best throughout the pandemic to protect staff and residents, but also to give families access to their loved ones when circumstances have allowed and this has been really appreciated. I have received regular newsletters showing the different activities that have been organised and that mum had been involved in. Special thanks for the WhatsApp photos of mum. They have been lovely to receive and really made a difference.

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Review from Christopher R (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and a number of health difficulties. One evening I called down the corridor as my father was in some distress, a nurse stopped what she was doing and immediately comforted and cared for my father. I later found out this was the Manager who was actually not on duty - outstanding!
I should also mention the compassion one nurse showed not just to my father but what I have witnessed at this home to other patients.
I have also recommended this care home to a family on my street whose father too is having health difficulties.
Thank you to the Manger, the nurses, and the staff who look after my father.
I would also like to mention that they have regularly kept me informed of his situation concerning all his medicines. A big thank you.

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Review from Linda V (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well into the home, believing it is her home. Mum has dementia, which is difficult for our family. Since January the support staff have got used to her mannerisms, reading her like a book. They are able to get her to smile again, crack jokes and even manage to satisfy her sweet tooth.
Unlike many homes, they understand the importance of a loved one's family. Opening up to face to face visits quickly and now allowing us to take mum out and about. Staff keep us updated, share precious moments via WhatsApp and when things go wrong, stay with my mum at the hospital, staying past their finishing time - as they care. Although many of the staff we haven't seen, it will be nice to put faces to names soon. Absolutely, pleased and made our 'guilt' at putting mum into a home easier, knowing they care and she is settled. Thank you.

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Review from Tracey T (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say a big thank you to a staff member for taking me and my mum to an important eye hospital appointment in Manchester. It was very kind of her to take us, she went above and beyond her duties.

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Review from Elaine F (Regular Volunteer) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked very closely with the activities coordinator to bring a bit of fun and happiness to the residents with donations of Christmas gifts, drinks and keeping morale high through the lockdown. Before covid, I had the pleasure of meeting residents regularly at the monthly tea dance Swinton Palais,
they are all very happy and well cared for and nothing is too much trouble for the team at Pendleton Court. Looking forward to seeing them all again when things get back to normal.

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Review from Lesley F (Friend of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had association with Pendleton Court for several years and have always found the staff committed to the well-being of the residents. The home itself is well presented and very welcoming. The staff work tirelessly to maintain dignity and interact with the residents in a positive way. Prior to
the pandemic, there were various forms of entertainment to motivate and help maintain the social interaction with the residents including days out and social afternoons. During the pandemic the Activity Coordinator has diversified their approach to the activities offered to the residents to maintain positive outcomes. By networking with various local community groups there has been constant support for the residents in the forms of Treat afternoons, Christmas Gifts, Easter gifts, Mother's day treats, social media musical concerts, Baby Therapy dolls and many more. A very positive place with the resident's health and well-being paramount.

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Review from Lynn B (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Pendleton Court on 29/11/2020 after a failed sheltered accommodation experience and a rather distressing few weeks in the hospital. Mum has dementia, and the lockdown has affected her quite badly. We viewed suitable homes via Zoom, which in itself was quite difficult.
We chose Pendleton
Court after a zoom viewing with one lady who is in charge of entertainment. We just loved how she organised entertainment for the residents within the Covid restrictions. Mum has settled really well into Pendleton Court, and this is due to how lovely all the staff are, but in particular, how fabulous she and her team are in keeping the residents entertained. Mum always looks lovely, and the longer she is there, the more settled she is. Yes, she has bad days due to her dementia, but she is now having more good days once again. Pendleton Court has taken the worries we had away. She is safe and always looks lovely. Mum says the food is lovely. Not been into Pendleton Court yet due to Covid, so the next questions are the best guess.

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Review from Katy H (Niece of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle had to move in to care just before Christmas 2020 after some time in hospital. It has been a very difficult time because I haven't been able to visit him in the hospital or in the care home due to covid restrictions. This has been impacted further by the fact that I live in the south of England
and have been unable to travel out of my area due to lockdown. Having said that, the staff at Pendleton Court have been brilliant. I send my uncle a letter each week via one of the carers, which she kindly prints off for me. She then sends me photos of him receiving the post, as well as other photos of him getting fresh air, having a coffee etc. In addition to this, I and other members of our family have regular Zoom calls with him. It was his birthday recently, and everyone made a fuss and decorated his room with balloons. He looks happy and well. We are all really grateful to the staff at Pendleton Court for their kindness and care, and I am looking forward to seeing him in person soon.

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Review from Julie U (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Pendleton Court after a very traumatic period during lockdown where her dementia deteriorated significantly over a very short period of time. In her previous placement, lockdown resulted in the closure of all activities and the restaurant. Since moving to Pendleton Court, what a difference!
The new manager filled us with confidence, and the care and support offered by all staff from the top-down, along with the wide range of activities on offer have really settled Mum down quickly. The activities coordinator leads a full range of activities with enthusiasm and sends us photos and videos each week to show what Mum is up to. Mum says the food is lovely, and it's so nice not to have to cook for myself. We haven't yet been able to see inside, and whilst the outside may need a little TLC, it's what's on the inside that counts. We've got our mum back, calm, happy and making friends. Great care is given in very difficult circumstances. Thank you, everyone!

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Review from David H (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the care that my mum and dad have receiving from Pendleton Court Salford. The care staff at the care home, are very polite, curious and very professional. They all go out of their way to help and assist with my parent's care. Unfortunately, my dad passed away on the 12th of January
2021, after only spending 20-days with my mum. The whole family were devastated. Nothing was too much trouble for the staff. They guided us through the process of what we should be doing. One lady at the care home has taken my mum under her wing and has gone that extra mile to make sure that my mum is felt wanted and not left on her own through this very difficult time. The care home sent her to my dad's funeral, to help and assist with my mum, which we appreciate. We are constantly getting regular updates on my mum, regarding her health and all the activities that my mum gets involved with. A big thank you to the manager and all the care staff, but especially one particular lady.

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Review from Maggie C (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is based on the last 3-months. My mum has been in Pendleton Court for nearly 11-months... 2 weeks before Covid hit us all. All the staff at the home are great and work extremely hard. They have a great entertainment coordinator who keeps the residents engaged in varied activities. Thank you
to all at Pendleton Court.

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Current Review Score: 9.5 (9.534)

Overview of Review Score

The Review Score of 9.5 (9.534) out of 10 for Pendleton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Pendleton Court Care Home is calculated as follows: ( (324 Excellents x 5) + (175 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 536 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendleton Court Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Anoj

Anoj Kochera

Job Title: Home Manager

Introducing Anoj Kochera
Home Manager at Pendleton Court, Salford


What does ‘kindness’ mean to you?


“Kindness should come naturally as we all must have kindness in our hearts to work in health and social care. Kindness is also ensuring that everyone is treated as human beings, with dignity and respect.”


As a Registered Nurse, Anoj has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having chosen to work in the care sector to bring a positive change in people’s lives, Anoj closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Anoj remarked:


“Managing all aspects of the day-to-day running of the care home to ensure people who live and work there are happy, and that high-quality care is provided to all.”


Anoj has also achieved much outside of work, with his proudest achievement being helping to run a retirement home in India, providing them with financial support and advice.


Outside of work, Anoj enjoys spending time with his family, travelling and football.


If you would like to find out more about Pendleton Court, Anoj would be delighted to have an informal discussion with you to answer any questions and provide further information.