Review from Julie F (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

Our mum was transferred to Pendleton Court in December following a long stay in hospital. Although initially discharged to the home for residential and respite care, mum really needed nursing care which the team acted on straight away. As a family, we were constantly informed of mum’s condition. The

level of care and compassion given to mum and all the family from staff both on residential and nursing was first class. Their key focus was making sure that mum was kept as comfortable and as pain-free as possible, whilst always treating her with complete and utter dignity. Her wellbeing was always their priority. Whilst the care for mum was key, the support and compassion we received from the manager and all her team at Pendleton Court was over and above our expectations. As a family, we take great comfort from the fact that our mum had the best possible care in the last few months before she sadly passed away and we will be forever grateful for all the team at Pendleton Court.

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Review from Simon F (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My mother was in fairly urgent need of respite care and this was our first time entering this world and it was a daunting prospect to try to find a facility that would be safe, provide excellent care and treat her with the respect she deserves, especially considering we couldn't visit and look around

any properties. We decided on Pendleton, mainly based on reviews, the locality to us, their excellent communication and the "look" of the place. Our initial 2 week period has passed and she has now been a respite resident for 4 weeks (and counting) and there has been a remarkable improvement in her mental and physical wellbeing. She is well cared for, well fed and well entertained. The communication with the staff has been first class, as we have navigated GP's, chemists, Social Services and Covid vaccines together. I would also like to add a mention for the team member who leads her care team as she has been my point of contact and even provided me with pics from her hair and nail salon session.

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Review from Pauline A (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience

I have not been able to go to the home to visit my mum since the middle of March but before that, I found the home to be a friendly environment - the cafe especially. I like the entertainment they have and the different people like animals coming to visit. I used to like the paintings on the wall and

the things they used to make, but the management made them take the paintings etc off the wall saying it is demeaning but as a visitor, I thought it was a lovely gesture because my mum has vascular dementia and is going backwards to when she was a child. To see what the home has achieved in bringing my mum (they have even got her singing the old songs) some kind of a life that should not be taken away from them. The carers in the home are great even down to the lady in the laundry. I think there could be a bit more variety in the meals, I bet you could count on one hand how many of this generation eat curry and yet that is on the menu.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Pendleton Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments about our care home and especially about the activities that take place. We continue to provide a range of different activities, albeit in slightly different ways in these challenging times. We have had to review the displaying of resident art and craftworks in order to meet with fire safety, health and safety and infection control guidelines. Moving forward we aim to have a dedicated art gallery for our residents, where pictures can be properly displayed in frames, which we hope will do justice to their creative skills. We have worked with the kitchen team to ensure they provide our winter menu in full, so there are variety and choice for all our residents. Whilst curry may not be everyone’s choice it could be someone’s favourite. We look forward to seeing all of our relatives again soon, as we plan for our indoor visiting.

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Review from Greg E (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

Very friendly staff, very caring for mum. Nothing seems too much trouble, the staff are brilliant. They notify us of any problems with my mum and contact me as soon as possible which has been great in these troubling times of Covid-19.

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Review from C C (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Home is always kept clean and the carers that care for my mother are excellent and I am really pleased with the overall treatment Mum is receiving.

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Review from J H (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Lovely people - look after my mother very well. Room always clean.

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Review from F A (Husband of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Pendleton Court Care Home is one of the best care homes so far I have seen. All the staff are really good and friendly. They look after all the residents with dignity and cleanliness is top-notch.

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Review from Annette J (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

All staff are brilliant and caring.
They are always organising events which is fantastic.
Such a lovely care home and lovely staff.

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Review from Danny H (Grandson of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

I worry about my nan constantly but I know she's happy and the staff are very caring. She gets on with them and I see their relationships are genuine. After every visit, I feel more relaxed about my nan. I'm grateful to Pendleton Court Care Home and all the staff. Thank you.

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Review from Anne B (Niece of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

My complaints whatsoever. I have peace of mind knowing that my Aunt is being well looked after in Pendleton Court. All the staff are very courteous and caring. The place has a very friendly atmosphere. My Mum spent the last 2 years of her life here and was looked after with care and dignity so I had

no hesitation in applying for a place here when my Auntie needed to go into residential care.

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Review from Michael W (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

It has been a good experience with lots of contact if mum needs this or if she falls. Staff have been a joy to work with. Rooms are kept clean. I would not hesitate to use you again if I needed.

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Review from David W (Husband of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

We visited several homes, some good, some so-so and we were very impressed with Pendleton Court so it came as a relief when we were accepted and the home has lived up to our expectations.

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Review from M W (Daughter-in-law of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

Staff are so supportive of residents and their families.
They are all so loving and caring.
Residents really enjoy the activities on offer.
Rooms are always clean and care is taken with residents' clothes and belonging.
Food and drink are of a high standard and alternative food options are offered.
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building is safe and secure.
The grandchildren think Nanna lives in a castle.
Absolutely amazing staff.

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Review from Gillian T (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

My mum has experienced respite care, day care and very recently, nursing care at Pendleton Court.
The care home is extremely well run and the staff are very competent.
The care manager is absolutely excellent at her job and delivers a first class service and I know she wouldn't expect anything less

from her staff.
I've put my faith in Pendleton Court to take good care of the thing that matters most to me in my life - my mum. And my mind was made up in seconds that Pendleton Court would be the right place for her.

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Review from Jackie M (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care. Residents are treated with compassion and dignity and extremely well cared for.
Always plenty going on to stimulate them.
All the team are friendly and helpful.
As relatives, we appreciate the café area where we meet up to support each other.

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Review from Gary C (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience

I think I speak for my whole family when I say the care my mum is receiving is outstanding. She is always clean and fed. There are activities taking place. She seems content here, although she cannot communicate.

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Review from Carmel R (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Overall I am very happy with the care afforded to my friend.
Should there be any issue, I pass my observations to management who sort things out efficiently and without delay.
The relative meetings are useful in providing information and feedback.

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Review from Sue H M (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience

Mum was transferred there for end of life, nursing care. It has a homely, friendly feel and is very clean. However, we are sorry we chose Pendleton Court.

Reply from Clare Sheehan, Care Advisor at Pendleton Court Care Home

Thank you for your feedback about Pendleton Court. We are very sorry that you were dissatisfied with the service provided at the home. As your concerns have been raised with us directly they have been fully investigated and you will receive a full response which details our findings and the action we have taken to address areas of concern.

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Review from Susan E (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

My father has been in Pendleton Court for nearly 2 years now. During this time he has constantly been well cared for. He is as content as it is possible for him to be and this is due to the care and affection he receives from the staff. They are so kind and considerate of him.
They do everything for

him with compassion and with dignity in mind.
When he wants he is included in the activities and made to feel special if included. Room and clothing always clean.

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Review from Michell K (Husband of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

I can review frontline staff with a genuine opinion, but not management due to lack of contact. I find all carers in contact with my wife to give excellent care and treat with the utmost dignity and keep me well informed about her welfare and wellbeing. I thank the staff from the bottom of my heart

for the way they have cared and tended my wife.

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