The Willows Care Home

1 Murray Street, Higher Broughton, Salford M7 2DX
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9.8 48 Reviews
  • The Willows Care Home, Salford
The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Justine Campbell (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £967
    • Self-Funded Residential Dementia Care from £967
    • Self-Funded Nursing Care from £967
    • Self-Funded Nursing Dementia Care from £967
    • RESPITE Self-Funded Residential Care from £967
    • RESPITE Self-Funded Residential Dementia Care from £967
    • RESPITE Self-Funded Nursing Care from £967
    • RESPITE Self-Funded Nursing Dementia Care from £967
  • (these prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Secure parking within the home with disabled access.


The Willows Care Home Reviews (48)

Total of 48, showing 1-20
9.8

The Willows Care Home has a Review Score of 9.8 (9.848) out of 10, based on 14 reviews in the last 2 years. Over all time The Willows Care Home has 48 reviews.

Overall Experience

  • 32
  • 13
  • 2
  • 0
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Date Published

48
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Review from Carole D (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident there. Staff and management team are lovely and very hard workers. My dad is very clean, his room is very clean to0, he's very happy there too, everyone goes above and beyond. Food is lovely too.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words I will share this with our team. We are glad dad is happy and apart of The Willows family.


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Review from Christine B (Sister of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely run-up to the festive season. The Xmas decorations were an absolute delight. The entertainment for the residents, families, and friends was wonderful with lots of fun. The busy staff always make time for a friendly smile and chat. I feel confident my brother is well looked after and I
enjoy my visits. Credit to all.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We always ensure that we go all out when celebrating festive seasons and decorate the home. We are glad you also enjoyed your self and we are planning many more to come and hope you continue to come.


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Review from Lorraine S (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home all treated like family, staff are wonderful, very caring, very helpful, such lovely people. Food fantastic, everything spot on. We as a family were worried about dad but he loves it there staff keep them occupied at all times, always something going on, couldn't ask for better place
for him to be. Fabulous your'e all angels, thank you so much for your excellent love and care.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words and we will ensure that your lovely feedback will be passed onto the staff. It is a pleasure to look after Dad and glad he is apart of the Willows family.


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Review from Angela H (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is well cared for at The Willows Care Home. Her dementia and all her needs are cared for by all the lovely staff. The Manager, admin, carers, cook, cleaners, and activities staff are all amazing, very helpful and caring. If there's a problem, I'm informed of it straight away. The home is spotless.
They have regular Relatives meetings and we can discuss anything and can get to meet other families. The food is lovely. They have entertainment on regularly and make sure everyone is happy and content. They dress up and make sure we all have fun. They have a hairdresser who's there frequently too. No complaints. Family are happy with her care. Thank you so much. Keep up the good work.

Reply from justine campbell, Home Manager at The Willows Care Home

Thankyou Angela for your kind words, I will share this to our team. It's such a pleasure to look after your mum and having her as part of the Willows Family.


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Review from Nicola G (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at The Willows Care Home for over 3 years and I can honestly say, as a family, we couldn't have asked for better. From the managers to the cleaners, everyone is so welcoming and friendly. The home is always immaculate and the care they give to our Dad is outstanding. The staff
genuinely care for the residents and treat our Dad like he is their own. We have never had any concerns about the welfare of our Dad and going from being his main carers, to his children again, has been life-changing.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you Nicola for your kind words and taking the time to complete a review. I will share this review with my team. It's nice to hear that you and your family are happy with the care we provide. It's a pleasure to look after your dad and you are right he is like our own.


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Review from Jean M (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice, helpful and friendly. From walking in the door they are very pleasant. Dad is bedridden, they look after him very well and have serviced his needs. The nursing staff explain everything to us and even phone us when necessary. The home is clean and Dad is kept clean and tidy.

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Review from E W (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly this care home could not do any more for my mum. The carers are angels; friendly, professional and truly compassionate. Mum's room is lovely and kept spotlessly clean. Meals are plentiful and look delicious, even afternoon tea. Manager and admin are very approachable and helpful - arranging
great trips out.

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Review from Catherine D (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Willows are amazing. Dad's been there for 8 months now. He's very well looked after. There's lots going on, days out, lots of activities, they go above and beyond. After being so worried before he moved there, I can now relax with peace of mind.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your review and your kind words, I am happy that you are at peace of mind and can relax. I will ensure that I pass your review on to our team.


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Review from Ann J (Wife of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the care and attention the residents receive. Activities most afternoons.
The food is excellent, a menu on the table so they can choose.
The management are always on hand for any questions.
And the cleanliness is second to none.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you so much for taking the time to complete your review. I will ensure that I pass this on to our team.


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Review from M S (Niece of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been made to feel very welcome and very comfortable by the staff. I am very satisfied with the care given to my uncle and he is very happy here.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank You for you review. I will pass on your feedback to our team. We are very happy that your uncle is very happy at The Willows.


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Review from K C (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the Willows are caring and diligent they work had to meet my dad's demanding care needs. Overall I am happy with the care that my dad receives.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We are happy that you are happy with the service we provide. it is a pleasure to look after your dad.


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Review from Bernadette L (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has regular respite at The Willows.
The management and staff are always so lovely and will do anything for you.
My mother has excellent care when she stays at the home.
They care for her every need and they always keep me informed of any issues.
My mother always looks in excellent health
when I pick her up.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We look forward to each time your mother comes for respite as she is a pleasure to care for and also a part of the Willows Family. I will ensure that I pass this on to our team.


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Review from P C (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful lovely staff. Very helpful and they look after my husband very well. I've no complaints so far.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We have a good team at the Willows and we are all one big family and ensure that we provide 100% care.


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Review from David B (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home and staff. Pity about gaining access to someone to get out to exit.

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Review from Michael D (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a very good experience. Our experience of facilities at the home is limited as we only get to see a small number of rooms during visits. Access to management is good and response times are prompt and the staff are friendly and welcoming.

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Review from M D (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for one month so far. The staff are always friendly. Mum looks well cared for. Clear records in the room. Managers are friendly, approachable and communicative. Difficult to comment on activities due to the short residence. The food I have seen looks good. Good that the building
is having ongoing improvements.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete our review card.


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Review from J C (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Mom is really well taken care of. She appears to be really enjoying herself.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete this. It is a pleasure to have mum here with us as part of the Willows family.


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Review from Steven E (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Willows Care Home have been great with me and the family. From going through the front door, you are made to feel very welcome. I would like to mention how the staff put a lot of effort into giving all the residents a good time over Christmas with a party and dressing up and going
round to every room singing carols and bringing presents.
As you can see, I give The Willows 5 stars all the way through because they have looked after my father from day one with round-the-clock care.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We do have a good team at The Willows and staff will go above and beyond to ensure all our service users are happy.


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Review from Vincent M (Husband of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, her assistant and all the staff are exceedingly pleasant and helpful. My wife, who is in nursing care, always tells me the staff and even the cleaners are caring and helpful. My wife is 90 per cent better since entering The Willows from hospital.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you, Vincent, for taking the time to complete your review and for your kind words.


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Review from Carol J (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing teams are absolutely fantastic. Not only are they very caring in respect of my mum but also have been a great support to me in what has been a difficult year. I can't praise them enough!

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you, Carol, for your feedback. We are extremely proud of the Care Team and how much they care for our residents.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for The Willows Care Home is calculated as follows: ( (140 Excellents x 5) + (25 Goods x 4) ) ÷ 165 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Willows Care Home have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Salford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.