Review from A M (Cousin of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

My cousin was admitted to hospital and was very poorly. When I came to the home today, I was extremely pleased to see how well my cousin looked. He was happy, smiley and talking again. So pleased my cousin has the care and attention from all the staff, it is the best care home he has lived in. Thank

you all so much.

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Review from Emma O (Friend of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience

My friend loves being at the Willows. Every time I go and see her she is always praising the staff. When she wants something, she will ask and the staff will try and accommodate her. She loves the activities they do.

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Review from Stuart F (Nephew of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience

My Aunt has settled here and the staff are always pleasant and helpful.

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Review from D C (Husband of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

My wife is being looked after very well. She is bed-bound and is fully reliant on the staff for all her needs and I am very happy with her care.
If I have any problems I can speak to the manager and it is sorted.

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Review from Martha N (Sister-in-law of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

Unfortunately, due to covid, I have not been able to access the care home. But staff have been so helpful when I have been to visit or have been very helpful with me over the phone. My brother-in-law has been in the home for 18 months, so it has been a very trying time for us. The staff at the home

must be meeting his every need, as when he arrived here he was classed as terminal. There was a couple of issues regarding clothes, but this was amicably remedied. So hopefully, now restrictions are easing, life will get better for both.

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Review from Margaret M (Wife of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

From what I have seen in only three weeks, it ticks most of the boxes. The staff are friendly and caring, albeit not enough of them, at times. The rooms are basic but adequate. It would be better if the residents could choose meals in advance. All in all, a nice place.

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Review from E N (Granddaughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

My gran was recently a resident in this home. Unfortunately, she had moved here during COVID times and had given up her home as she needed the care.
I found the communication minimal considering we weren't allowed in to see her. I thought this would have been much better. We were constantly on the

phone asking questions and made out like we were pestering when we just wanted to know how she was. We were always told she was 'fine' though she told us completely different.
Strict visiting rules during the week with LFT test and PPE then at a weekend no one bothered? Never consistent.
Unfortunately, my Gran is no longer with us, and was disappointed by the care she received much lower level than we were expecting, looking at the Unity website with some of their key messages transparent and attention to detail, this is not something we saw. On collecting her belongings either missing or ripped - no care at all.

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Review from D C (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

Overall, I find this care home adequate for the needs of my mother. I did however find that her bedroom was basic with no toilet facilities except for a commode. I did find some incidents of clothing going missing, which was daily reported to the management, which they dealt with. Although I have recently

been allowed to see my mother via a glad partition, I am still not completely allowed to see her because of Covid restrictions. I find that the staff are generally looking after Mum to do the best of their ability. The management is always on hand should I have an issue to raise.

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Review from Dawn N (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

The Willows residence is such an amazing place for my mum to go for respite. The staff are amazing, and nothing is to much trouble. When Mum goes there for a break, she feels they are like family to her and me. I feel relaxed and know she will receive the best of care. They have lots of activities to

help Mum feel motivated and involved. The management and her staff are second to none. They helped me with this transition as anyone caring for a person with Alzheimer's will be aware of the stress involved. Thank you to The Willows and all the staff.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you, Dawn, for your very kind words, and we are glad to help and happy to look after Mum anytime as she is apart of The Willows Family.

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Review from Jenny S (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

I am fortunate enough to live within walking distance of the home, so I can usually see my father as often as I like. Someone will always answer the door, any time, day or night. His room and bathroom are ample in size, and we are able to decorate to his liking to keep it as comfortable as possible.

Currently,

due to heavy COVID restrictions, I have been unable to see him in person. I can't describe how comforting it is to know he is safe and warm and well looked after. He has had no disruption to his day or routine, and it is equally comforting to know he is not stressed by the current situation. I have been able to book "FaceTime" appointments whenever possible, and the team are always present and able to help him access the iPad or the phone. Similarly, I have been able to drop off any things I buy for him, so I know he is not missing out on his favourite treats.

I get regular updates from their Facebook page, too. It's a massive help.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for your review and kind words, Jenny. We hope to have you visiting your dad very soon.

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Review from Veronica M (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My mum went into this care home and to me, it's the worse thing had to do in my life, I went around looking at various care homes 20+. I found that this care home was the best one I looked at, the minute I went in, it felt so homely, the staff warm and friendly. As my mum has been there a few months

now I have realized the staff and manager go above and beyond expectations of a care home. The food is brilliant, the rooms are kept clean and are a decent size, there is always things to do for the residents with the staff, for example with the problem with covid we can't go in and the staff take it on themselves to entertain the residents. I appreciate everything they do and the commitment they all make to the residents. Five out of five stars or 10/10 can't recommend this place enough for their passion to look after all their residents. It doesn't feel like a care home it feels more like a retirement home, and me and my family are so grateful for all who work there. Thank you to everyone.

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Review from L T (Sister-in-law of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience

The staff are really friendly and helpful, nothing's too much trouble. During Covid-19 they never failed to keep us informed by phone to put our minds at ease and reassure us that our loved ones were ok.

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Review from Jayne C (Great-Nephew of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience

My lovely uncle needed to move to a nursing home after a period of illness which impacted upon his ability to self care. Myself and sister did our research and visited several nursing homes. The Willows stood out as the best. The manager was and still is understanding and proactive. My uncle is happy

and well cared for. The staff are kind and caring, not only to my uncle but to us as a family.
The staff do a difficult job, they have to deal with unexpected situations but stay calm and spread their love equally to all residents. The Willows is clean, the food looks amazing. They ensure residents are happy. I've sat there for hours and I've not seen a resident ignored. The Willows is a happy and enabling enviroment .

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Review from Janet K (Niece of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience

I would like to say I couldn’t recommend this care home enough, their care through our difficult time has been exceptional. The staff are absolutely fantastic and the manager couldn’t do enough and even after the loss, they are still supporting us.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for taking the time to review us and thank you for the lovely comments about our staff.

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Review from Julie L (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

Mum came here from another home she was very frail not eaten for 2 months and given up on life. After a week here with the patience and dedicated help from the carers who sit and spoon feed her to make sure she is eating and look after all her care needs with dignity and compassion, she is back to her

happy self chatting, watching tv, living life to the full again and her appetite has come back. She tells me the food is very good and that she feels loved and cared for by all the staff at The Willows and that she is very happy there. I am so happy I chose The Willows and I would definitely recommend this care home to anyone as you will not be disappointed, I can now go home knowing mum is safe and being well cared for. I would like to thank all the staff at The Willows for looking after mum so well, also the manager I find to be very approachable and very good if you have any worries or concerns just go and see her and it is dealt with right away. The lady who greets you on entry is a joy.

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Review from Peter B (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

The lady in charge of this care home is not the manageress but should be. She is a presence in the home unlike some who hide in the office. It is a friendly place and the people working there are very committed staff. The home has an occupational therapy lady who everyone loves and everyone makes the

residents feel at home. If I were to have a criticism of the home it would be the lack of staff. I feel they are very understaffed which in turn relates to the amount of quality care that can be administered to each individual. Having said that, as stretched as they are, everyone gets looked after including the residents family and friends. I have visited some homes over the last year and this is one that seems to come out on top. It's not perfect due to the lack of staff but I would stay here myself.

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Review from Brian S (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

The Willows is a very caring and nice atmosphere. The carers always go the extra mile to help the residents from what I have seen when I visit. All the staff are very nice and welcoming and activities are provided to the residents by the activities coordinator. We especially enjoyed the singing and

karaoke sessions. My friend has been a resident at The Willows for a few months now and I am very happy with the service provided. The home also always smells clean and fresh which you don't always find in these places!
Thank you again all the staff at The Willows!

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Review from Margaret M (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

The Willows are very well run from the management down to all the staff. The staff are all very friendly, hardworking and very good at their jobs. The residents are all treated with the same top standard of care. The home is well maintained and kept very clean and tidy. Also, the food is of a very good

standard.

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Review from Susan B (Stepdaughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Smells nice, carers very attentive to residents' and visitors' needs.
Easy to talk to management.
Only downside, not many activities going on.

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Review from Maureen H (Brother of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience

Previously I was a district nurse who visited The Willows and other homes. Ahen my Brother left hospital I picked The Willows for him. I was impressed with the care and cleanliness there. Also, this was some years ago, teaching residents how to use computers etc. The standards have never changed and

when we visit he is always clean, as is his room, and he is allowed to do his own thing, which he is capable of, go to him whenever, play his records, watch his own TV, whatever. The Willows was a great choice for him.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you taking the time to complete the review Maureen your words are very kind. It is great to hear how happy you are with the care we provide.

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The Willows Care Home

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