Appleton Manor Care Home has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years. Over all time Appleton Manor Care Home has 69 reviews.
Review from Wendy W (Daughter of Resident) published on 10 December 2024
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Review from Clare L (Daughter of Resident) published on 18 October 2024
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Review from Ann L (Husband of Resident) published on 10 June 2024
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Review from Gwen S (Friend of Resident) published on 5 June 2024
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Review from M M (Sister of Resident) published on 31 May 2024
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Appleton Manor Care Home
Thank you for your wonderful review. We are delighted to see your many positive comments on our staff team and the home in general. Our colleagues work so hard to provide quality, kind care; we know that your recognition of this will mean a lot to them. Our residents are at the fore of all we do; our aim is to always provide them with a safe, happy and comfortable home. We are delighted to share that new flooring is being provided upstairs and we have a residents committee who works with the management team to select wallpaper and colour schemes. Additionally, our residents have a pool and darts activity which is thoroughly enjoyed.
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Review from Louise K (Daughter of Resident) published on 20 March 2024
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Review from Tracy B (Daughter of Resident) published on 29 January 2024
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Review from Susannah N (Niece of Resident) published on 21 December 2023
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Review from Walter H (Friend of Resident) published on 11 October 2023
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Review from Ann K (Daughter of Resident) published on 4 October 2023
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Review from J R (Resident) published on 22 September 2023
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Review from Linda F (Daughter of Resident) published on 22 September 2023
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Review from Karen S (Daughter of Resident) published on 9 June 2023
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Review from J C (Daughter of Resident) published on 18 May 2023
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Review from C S (Daughter of Resident) published on 4 May 2023
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Review from G S (Daughter of Resident) published on 18 April 2023
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Review from John H (Son-in-law of Resident) published on 2 September 2022
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Review from Louise E (Daughter of Resident) published on 9 June 2022
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Review from Frances B (Daughter of Resident) published on 5 May 2022
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Review from Neil H (Son of Resident) published on 19 January 2022
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The Review Score of 9.7 (9.716) out of 10 for Appleton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Appleton Manor Care Home is calculated as follows: ( (142 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Appleton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Job Title: Home Manager
Introducing Amy Robertson
Home Manager at Appleton Manor, Stockport
What does ‘kindness’ mean to you?
“For me, kindness involves ensuring that each Resident receives person-centred care.”
Amy has worked in the care industry since the age of 18 years old and has gained a wealth of knowledge in providing care and support to people, to enrich their lives. She is a dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Amy joined Appleton Manor as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Appleton Manor.
When asked what she enjoys most about her role, Amy remarked: “I enjoy going into work each day and getting to spend quality time with my Residents.”
Away from work, Amy likes to spend quality time with her friends and family and describes her greatest achievement as being a mum.
If you would like to find out more information about Appleton Manor, Amy has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.