Review from Debbie J (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience

My mum has been a resident on the Dementia first floor at Appleton Manor for nearly two years. I felt I needed to express my sincere thanks to all the staff and management team for their genuine support and kindness to my mum. There is not one member of staff that I could not praise. Everyone is kind

caring and will go the extra mile to support all the elderly living there.
There are always activities every day and everyone gets involved. The dining room is always dressed on special occasions, i.e. this month is Halloween. The dining room looks great. The activities officer does so well. Mum has been on many trips with her which I never thought my mum would have to chance to do again.
All staff are approachable and friendly. I love going to see Mum as I know she is always cared for and loved.
I would like to thank you all for all your support. You are my extended family.

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Review from Jacqueline D (Wife of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

I am pleased with my husband's care plan.

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Review from Peter B (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

Since my mother has been at the home for 4 months now, every week she seems to be getting better, with her dementia. I put this down to the excellent carers, staff and management keeping Mum stimulated and well cared for, and seeing to all her needs. A big thank you.

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Review from Lisa M (Granddaughter of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience

My Gran was admitted to the care home in July which made me feel very sad, but in the short time she has been a resident I can see the improvement in her physical health. When I visit I am always made to feel welcome by the staff and I am always appreciative of the professionalism shown by all the staff,

I love the way that every single member of staff knows my Gran's name and they always make a fuss of her.

Thank you xx

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Review from Phil M (Son-in-law of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience

Recently my father in law and mother in law were taken into Appleton Manor. They were treated with compassion and respect for the short time my father in law lived there. My mother in law is still a resident and the care she is receiving is excellent. As a family, we are always made to feel welcome

and we know that when we leave that my mother in law is going to be well looked after.

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Review from Pauline M (Daughter of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience

My mum has been a resident for twelve weeks and in that time she has been treated with a high degree of professionalism, dignity and respect. When we leave my Mum to go home we know we are leaving her in a kind and caring environment and it makes it so much easier.

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Review from T W (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

On the whole mum is cared for well, however, I would like her up and dressed before lunch and not 3-4pm in the afternoon as has frequently happened.
She is put in bed at 6pm so the earlier she is up the better. Other than that she is cared for to a good standard.

Reply from Claire Hurworth, Care Line Manager at Appleton Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We aim to support our Residents to rise and retire at times suitable to their preferences. I have reviewed your Mother’s care plan and have put in place a plan to assist her with rising when she is ready in the morning rather than in the afternoon. We continue to monitor our Residents dependency levels monthly to ensure we are staffing appropriately to meet the needs of our Residents in our home. This information has been cascaded to the whole team to ensure your Mother is supported with her preferences and to support an enjoyable visit for you as a visitor to the home.

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Review from Harry H (Partner of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

My partner was a resident for just over 5 weeks and was very well cared for. Nothing was too much. She was kept well fed, medically looked after and following such good care was able to overcome her disability and was able to return home.

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Review from Christine I (Niece of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

An excellent care home with wonderful, caring staff. We are very fortunate to have found a superb care home in Appleton Manor, and my auntie is very well cared for and happy.

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Review from Stuart W (Brother of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at the care home for a number of years and is happy and contented in general.
I feel that the levels of service are good and the standard of food would appear to be satisfactory. There does, however, appear to have been a large turnover in staff which I don't always feel

gives confidence to the resident.
On a personal level, my sister did experience an attack on herself by another resident with injuries to her head and face. I was not particularly happy how this incident was handled, however, the staff vigilance does seem to have improved since.

Reply from Clare Sheehan, Careline Advisor at Appleton Manor Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. At Appleton Manor, we strive to deliver the kindest care for all our Residents, and any incidents are reported efficiently, investigated and safeguarded to protect the Residents involved. We sincerely apologise for the incident that occurred with your sister. The staffing within the Home is reviewed monthly and the Home is staffed according to the dependencies of our Residents to give the best quality of care across the Home. We are delighted that you feel improvements have been made to the Home and the staff team.

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Review from Dorothy H (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

My friend was admitted to the dementia unit of Appleton Manor in August 2016. The home was well organised with the staff working well together.
However, in June 2017 the manager left, followed in quick succession by the nurse, the dementia unit manager and several senior carers. This led to a slow

decline in standards as agency replacements were brought in.
However, during the past months, vacancies have been filled by permanent staff and standards together with the general atmosphere in the home have dramatically improved.

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Review from PC (Wife of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience

Although my husband was only in Appleton Manor Care Home for 8 days, he received the best care possible. All members of staff treated him with kindness, compassion and respect. His needs were fully and effectively assessed which ensured his last few days were as comfortable and peaceful as possible,

for which I and his family are profoundly grateful.

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Review from Gail S (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience

Staff are excellent, although sometimes a little busy with residents. The environment is excellent, with my mother's room being deep cleaned today, smelling very fresh. It would have been nice if the room had been painted prior to my mother being cared for. Unfortunately, there is always a smell

of urine within the premises. My mother is always being well looked after, within difficult circumstances.

Reply from Julie Sutton, Area Director at Appleton Manor Care Home

Thank you for the positive feedback about the staff at Appleton Manor. It is lovely to hear that you feel your mother is always well looked after.
We are currently replacing some carpets as despite the very best efforts of our housekeeping team we have been unable to eliminate the odour on the first floor. This work is being carried out as a matter of urgency. We are also reviewing décor in residents’ rooms and implementing a programme of redecoration.
Thank you again for your feedback.

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Review from Alison O (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident in Appleton Manor for nearly 4 years. She sadly passed away due to her Alzheimers two weeks ago, but the staff at A.M made her final weeks and days as comfortable as they could.
The care and compassion shown by all staff, not only to my mum but my dad, brother and myself

when we visited was excellent. I cannot thank them enough and will always be grateful to them.

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Review from Andrew J (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Appleton Manor for approximately 3 years. In that time the care she has received has been excellent and as her condition worsened and her needs changed, the care has tailored to suit her needs. At the end, all the staff were very supportive in what was a very sad and

stressful time for our family. I cannot thank all the staff enough for the care they provided for my mother, and it felt like they were part of our extended family.

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Review from Alan S (Husband of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

My review will be short and sweet. I did not want my wife to go into care but our children insisted, they could not have found a better place for her, she is really well looked after and treated with respect.

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Review from C C (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

Efficient, friendly, supportive, professional, understanding, compassionate, warm, accommodating are all of the words I would use to describe the staff from carers to admin to nursing staff. Every step of the way I was advised about my father's care.
Their concerns, medical decisions and general welfare

were always discussed. Not once was I worried that my father was receiving anything other than 5-star service. I have and cannot thank everyone enough for everything they do to ensure my father's last weeks were comfortable.

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Review from Gaynor E (Niece of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

I was dreading going to see my Aunt today, placed in Appleton Manor Care Home in an emergency whilst I was away.
All my worries removed in an instant.
I went unannounced and was welcomed by an extremely friendly and obliging manager.
My Aunt was the happiest she has been in a long time.
I was

introduced to someone who I think is the manager of the second floor. A lovely person, on a day off, but took time out to assist me.
Finally, the all important small print. All my concerns were dealt with in a friendly and professional manner.

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Review from Beryl O (Wife of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

I think the care home has improved the last 9 months as all carers now, especially since the latest manager has taken over, are more on the ball and everything is more organised.

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Review from Susan L (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

I found the care home to be first class. The main thing I was concerned about as any other person would be having to put someone in care, was the actual care. I found the staff very approachable and my father received excellent care. Sadly my father is no longer with us having passed away in December.

The care home accommodated three of the family while my father was in his last days. They couldn't have treated my father any better than they did. Nothing was too much trouble for them or for us. I would highly recommend this home.

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