Appleton Manor Care Home has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years. Over all time Appleton Manor Care Home has 69 reviews.
Review from Sheila C (Wife of Resident) published on 12 January 2017
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Overall Experience
5.0 out of 5
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Review from Sue W (Daughter of Resident) published on 10 January 2017
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Overall Experience
4.0 out of 5
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Review from Sheila B (Wife of Resident) published on 7 October 2016
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Overall Experience
5.0 out of 5
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Review from Margaret M (Wife of Resident) published on 5 August 2016
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Overall Experience
5.0 out of 5
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Review from Enid B (Daughter of Resident) published on 21 June 2016
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Overall Experience
4.0 out of 5
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Review from Geoff (Son of Resident) published on 26 May 2016
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Overall Experience
5.0 out of 5
Reply from HC-One, Careline Team at Appleton Manor Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We thank you for your kind comments about the care your Mother received at Appleton Manor. We promote independence and freedom of movement with all our dementia residents and due to the nature of the illness residents may enter their peer’s rooms at times. We always encourage relatives to have regular care reviews so if there are any issues such as those in the review we can address them in a timely manner.
The Home Manager also operates an open door policy, please feel free to pop in anytime to discuss any concerns.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Janice (Daughter of Resident) published on 16 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Julie S (Daughter of Resident) published on 24 March 2016
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Sheila B (Wife of Resident) published on 12 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.716) out of 10 for Appleton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Appleton Manor Care Home is calculated as follows: ( (142 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Appleton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Job Title: Home Manager
Introducing Amy Robertson
Home Manager at Appleton Manor, Stockport
What does ‘kindness’ mean to you?
“For me, kindness involves ensuring that each Resident receives person-centred care.”
Amy has worked in the care industry since the age of 18 years old and has gained a wealth of knowledge in providing care and support to people, to enrich their lives. She is a dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Amy joined Appleton Manor as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Appleton Manor.
When asked what she enjoys most about her role, Amy remarked: “I enjoy going into work each day and getting to spend quality time with my Residents.”
Away from work, Amy likes to spend quality time with her friends and family and describes her greatest achievement as being a mum.
If you would like to find out more information about Appleton Manor, Amy has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
