The whole atmosphere is caring, the staff are exceptional and treat residents like their family
Mary S (Daughter of Resident)
I can honestly say Barchester Arbour Court Care Home is amazing. The staff are beyond wonderful,
W E (Daughter of Resident)
Most importantly, she is treated with dignity and respect. Thank you all.
Peter B (Husband of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Arbour Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Arbour Court Care Home has 60 reviews.
Review from Valerie R (Friend of Resident) published on 31 January 2025
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Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home
Thank you for the lovely feedback Valerie. I am happy that all the team make you feel welcome and supported. It is nice to know that you feel your friend is well cared for, that is always our aim for our residents to feel comfortable and content with their care. I will handover to all the team your positive feedback. It means a lot and I am very proud of the way our staff deliver care not just to our residents but to their loved ones too.
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Review from M M (Wife of Resident) published on 2 December 2024
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Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home
Thank you for the lovely feed back. I will feedback to the team who I am sure will be proud that you feel cared for as much as your loved one does. We take great pride in what we achieve here at Arbour Court as a team for our residents, their family and friends.
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Review from H H (Daughter of Resident) published on 25 November 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you for your lovely feedback, I will feedback to all the team who will be very proud to know their care does make a difference. We strive to support our residents to live the best way possible and make it their home.
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Review from Ann S (Friend of Resident) published on 24 September 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you, Anne, for the lovely feedback, as a home manager, I am always proud of all our team for making Arbour Court the home it is. I will pass on your feedback to housekeeping, the kitchen staff and of course, the care staff for all their hard work and dedication as feedback like this makes our jobs all worthwhile. I am pleased you were happy with all our services for your loved one.
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Review from A S (Son-in-law of Resident) published on 25 April 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our services where required. Thank you so much for the positive comments regarding the home and team who work hard to deliver high-quality care. I will pass this on to the team.
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Review from Edwin D (Husband of Resident) published on 18 April 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high-quality standards of care at all times. I will make sure I pass this on to the team.
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Review from A G (Friend of Resident) published on 18 March 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and the team that works hard to deliver high-quality standards of care at all times. I will make sure this is passed on to the team.
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Review from Alan B (Husband of Resident) published on 28 February 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you for your lovely review.
We value all feedback as this helps us to improve our service where required.
Thank you for the positive comments regarding our home and team, we work hard to deliver high-quality standards of care at all times.
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Review from J M (Daughter of Resident) published on 17 January 2024
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you so much for the positive review.
We value all feedback as this helps us to improve our services where required.
Thank you for the positive comments regarding the home and team who work hard to deliver high-quality standards of care at all times.
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Review from Mary S (Daughter of Resident) published on 30 November 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from W E (Daughter of Resident) published on 21 November 2023
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Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home
Thank you so much for the lovely review, we value all feedback as this helps us to improve our services where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.
I will pass your feedback to the team on the ground floor.
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Review from Thomas M (Husband of Resident) published on 10 November 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Peter B (Husband of Resident) published on 24 October 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home
Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.
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Review from Duncan C (Son of Resident) published on 11 October 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Christine G (Friend of Resident) published on 26 February 2023
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Reply from Lisa O'Neill, GM at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Anita F (Friend of Resident) published on 25 July 2022
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Reply from Kelly Tatton, GM at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from William C (Husband of Resident) published on 19 July 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Alison S (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website •
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Georgina C (Wife of Resident) published on 20 May 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home
Please accept our condolences to you and the family at this difficult time, and thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Carol G (Daughter of Resident) published on 13 April 2022
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Reply from Farai Hanyane, Operations Manager at Barchester Arbour Court Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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The Review Score of 9.8 (9.783) out of 10 for Barchester Arbour Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Barchester Arbour Court Care Home is calculated as follows: ( (129 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 161 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Arbour Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2019
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Job Title: General Manager
My name is Lisa and I’m the General Manager here at Arbour Court Care Home.
I have worked for the NHS and Care Home sector for almost 12 years as a Registered General Nurse, Nurse Manager, Deputy Manager and Clinical Lead.
The Care Home sector for me is the most rewarding and satisfying and I feel it’s where I belong and thebe.
I appreciate being a part of the dementia journey not only caring for the residents but also getting to know the families, working alongside the staff to make a positive difference in people’s lives and ensuring that those live as comfortably as possible within our home.
I am fortunate and enthusiastic to be the General Manager at Arbour Court, I look forward to welcoming you to our home.
Job Title: Head of Chestnut Community
Hi, I am Costa and I am the Head of the Chestnut Unit here at Arbour Court.
I graduated from nursing school in 1990 in Romania and worked as a paramedic in my country and gained experience in nursing in Israel.
We offer dementia care here at Arbour Court and I am responsible for supporting staff to ensure that we provide a high standard of care to residents.
Job Title: Administrator
Joined: 2020
I joined the team as the administrator at Arbour Court in May 2020. I have many years of experience in administration and accounts and achieved the qualifications in NVQ Levels two and three in business and administration. Even though it is a very busy environment, I love the challenge of the role. I love to care for the staff and families, primarily in the financial part of the role.