Barchester Arbour Court Care Home

Buxton Lane, Marple, Stockport SK6 7QL
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9.8 60 Reviews
  • Barchester Arbour Court Care Home, Stockport
Arbour Court is a modern home set in beautifully landscaped gardens situated on the edge of Marple on the Cheshire and Derbyshire border.

The facility provides first-class 24 hour nursing and expert care for people with dementia in their Memory Lane Community and also offer a brand new premier facility known as The Ashwood Suite with larger, more luxurious rooms.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person and craft varied activity schedules to meet everyone's personal interests.

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Care Provided by Barchester Arbour Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa O'Neil (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Arbour Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,310

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Arbour Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Arbour Court Care Home Reviews (60)

Total of 60, showing 21-40
9.8

Barchester Arbour Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Arbour Court Care Home has 60 reviews.

Overall Experience

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  • 13
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Date Published

60
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Review from Janice T (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family can only say a huge thank you to everyone looking after our Mum in Arbour Court over the last 8-months.
We can see that she is well cared for in every aspect. She speaks to her carers with kind responses so we know that is how they treat her!
It has been an emotional time finding a home
and settling Mum in. The staff have been wonderful and everyone’s attitude to us has been helpful and considerate. We can’t thank them enough and feel that we have found our extended family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paul B (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who saw me were incredibly friendly and courteous. I’ve always been made to feel welcome. Mum is looked after incredibly well and I know she is being given the best care possible. Warm room and tv on for entertainment.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum became a resident at Arbour Court, she is now pleasantly muddled and very settled. This is down to the excellent loving care she has received. The staff know their patients as people, not statistics and because of that have the gift of “reading” the resident’s needs without waiting for the
resident to tell them. I miss my mum but I don’t worry about her as I know she is safe and receiving the expert care that we could no longer give her in the family home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E G (Partner of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident and I value the fact he is allowed the choice of remaining in his room or going into the lounge. He is always clean and smartly dressed and the meals are nicely presented, looks and smell appetising. I've omitted to tick activities because I don't know if he participates?
Unfortunately,
the is often the aroma of urine in the corridor having low ceilings, carpets and enclosed corridors make it inevitable sometimes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G S (Husband of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was taken into Arbour Court one year ago. A difficult time for all due to Covid. Over that year I have found all the staff to be kind, caring and helpful. I have been particularly impressed by the Covid prevention measures put in place in general, and the extra precautions to handle times of
greater need. I feel very comfortable with the care that my wife is receiving.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Vivien M (Wife of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff appear to be very kind, caring, hardworking and professional. They are responsive to the individual’s needs and treat the residents with dignity and respect. I would recommend Arbour Court to friends and relatives.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gerald T (Husband of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been been a resident at Arbour Court for just over 2 years but due to Covid, it has been very difficult for residents and relatives. I have lost contact with most of the staff and only meet a small number at limited visiting time. However, I have no reason not to praise all the staff including
Gardener, House Keepers, Chef's, Carers, Nursing and Management Staff. I have always found all the staff polite helpful and sympathetic when the time is appropriate. There will always be times when one feels your concern/problem should be treated more urgently but one may not be aware of a far more serious situation is at the forefront. Situations are always changing and I have never seen the staff panicking. We have had an experience of a very bad residential care home, which put us on guard on admission to Arbour Court. I am delighted to state I am very pleased with the love and care my wife receives if she only knew us all and her living surroundings. A very good team all round.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Helen H (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Barchester Arbour Court Care Home for nearly a year. She has vascular dementia and was very frail after having a fall at a previous care home. When admitted she was refusing to eat and was end of life.
The care and attention she has received from all her nursing team has
been great. Mum is now eating and looking a lot better with colour in her cheeks.
Her room is lovely and has everything she needs and surrounded by lots of family photos.
I would highly recommend Arbour Court without a doubt.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Anthony H (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My feedback is related to the magnificent care that my mother is receiving from your team. I truly thought that she was at the end of her life in May 2020 when she went under your care but you have performed miracles with her physical condition.
Given Covid restrictions and the fact that I live 300
miles away, I call to speak to my mother frequently and each time I call I always try to have a conversation with the care team members on duty. I am extremely grateful that every one of the care team has given me the time to talk to me and explain in kind, but factual, terms how my mother is actually doing. The care team members display a calm, patient and pleasant manner and seem to have a genuine affection towards my mother (this view is entirely endorsed by my mother).
To finish, I wish to formally thank all of you for what you are doing to care for my mother and I would be quite willing to publicly endorse this facility and the staff in any way I can.
A grateful son of a resident.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E B (Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness are excellent. First-class.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S R (Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Arbour Court is a great place for kindness to people they have for they are so lovely with them. They are nice with all food and entertainment.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John R (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Arbour Court in February 2020 after her carer, my father, became seriously ill. I was worried about the prospect of my mother going into care but I needn't have been. From day one when I was given a guided tour of Arbour Court I was immediately struck by the professionalism and
the friendliness of the staff. The feeling I got on entering was very much of a home where everyone is loved and treated with the utmost care, respect and dignity. My father eventually passed away at the end of February and my mother was admitted to Arbour Court permanently. It's clear from the conversations I have with my mother that she's incredibly happy there. She has company, support and activities to keep her mind active and good food. Her room is lovely, backing out onto a beautiful garden area. I really couldn't be happier with the whole setup at Arbour Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review, we are delighted that your Mother has settled so well and that the transition has been a positive experience for you as a family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Rebecca C (Niece of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take the time to write a review about all the fantastic staff at Arbour Court.
My aunt has recently passed away with vascular dementia and she spent the last two years at Arbour Court after us really struggling, as a family, to find a suitable home as she was really poorly and displaying
very challenging behaviour. From the moment my aunt arrived she was given fabulous care. Staff were patient and caring and it was clear my aunt felt settled. Staff have been amazing at supporting both my aunt and us as a family in the final stages of her illness.

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Review from Andy L (Regular Volunteer) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I ran a voluntary exercise class at Arbour and was very very impressed with the warmth of the welcome, the caring nature of the activities team and they're willing to engage with my activities. Residents were clearly very settled and safe and, without exception, were called by name and treated with
dignity. I was also very impressed that the home management team who took an interest in my work and were receptive to feedback. I cannot comment on all areas of the home, or on costs but its clearly a great environment. Thanks to all the team.

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Review from Tez D (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed from 29th December 2017 until 29th December 2018. The staff were fantastic, warm, friendly, kind and made us part of a family. I can't thank them enough for the way they looked after my mam until she passed away. They always had a smile on their faces - a brilliant home for my mum.

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Review from Andrew S (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care is given to my father and he has a good room with an excellent view. The staff have been very patient and are seen to make time for making my father comfortable. The equipment is of a high standard.
Overall, no complaints. Thank you for your kindness and hospitality.

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Review from Eileen M (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The duty manager has treated our dad with dignity, respect and with the care my dad deserves.
He is always available to answer questions in layman's terms and in a way that explains how something may affect his quality of life. He is extremely knowledgeable and understanding in an area which is very
complex and has, at times, received some bad press which certainly doesn't apply in this case. We couldn't recommend the home highly enough and are very grateful for the care received.

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Review from H P (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled extremely well at Arbour Court following a very challenging time in her previous care home, due to her worsening dementia. The staff are lovely, very caring and thoughtful. She enjoys the activities and entertainment organised for the residents. It is a great relief for me that she is
in such a lovely (and safe) environment.

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Review from Claire A (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last two years, Arbour Court have provided exemplary care to my mother who suffered from the latter stages of dementia. My mother was also at a very high risk of falling and had many other health complications. The care home manager was incredibly kind and sympathetic and was evidently liked
by the residents as he had such a caring nature and showed great compassion, whilst being efficient and knowledgeable. The nurses and carers also provided superb care to my mother who was very challenging. Like many dementia residents, her condition meant that it was not always possible for her to look clean and well groomed, as she would often become aggressive or aggravated if they tried to intervene. Thus it proved best that only her essential care needs were met, to a very high standard, in order to keep her comfortable and safe. I have nothing but praise for the care she received and the attentive and thoughtful approach of all those at the care home. Thank you very much.

Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you very much for your kind comments. We are delighted to be able to care for your mother here at Arbour Court


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Review from E B (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's mobility has improved a great deal since moving to Arbour Court.
The staff are very friendly and they treat each resident with the utmost care and attention, seeing to their individual needs with patience.
My husband is enjoying his meals - particularly the homemade muffin with his afternoon
cup of tea which is a real treat.
Thank you Arbour Court.

Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you for your kind feedback. It was a pleasure to care for MR B.


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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Barchester Arbour Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Barchester Arbour Court Care Home is calculated as follows: ( (129 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 161 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Arbour Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (3)

Lisa

Lisa O'Neil

Job Title: General Manager

My name is Lisa and I’m the General Manager here at Arbour Court Care Home.


I have worked for the NHS and Care Home sector for almost 12 years as a Registered General Nurse, Nurse Manager, Deputy Manager and Clinical Lead.


The Care Home sector for me is the most rewarding and satisfying and I feel it’s where I belong and thebe.


I appreciate being a part of the dementia journey not only caring for the residents but also getting to know the families, working alongside the staff to make a positive difference in people’s lives and ensuring that those live as comfortably as possible within our home.


I am fortunate and enthusiastic to be the General Manager at Arbour Court, I look forward to welcoming you to our home.


Costa

Costa Gavrilla

Job Title: Head of Chestnut Community

Hi, I am Costa and I am the Head of the Chestnut Unit here at Arbour Court.


I graduated from nursing school in 1990 in Romania and worked as a paramedic in my country and gained experience in nursing in Israel.


We offer dementia care here at Arbour Court and I am responsible for supporting staff to ensure that we provide a high standard of care to residents.


Johanne

Johanne Wilson

Job Title: Administrator

Joined: 2020

I joined the team as the administrator at Arbour Court in May 2020. I have many years of experience in administration and accounts and achieved the qualifications in NVQ Levels two and three in business and administration. Even though it is a very busy environment, I love the challenge of the role. I love to care for the staff and families, primarily in the financial part of the role.