Review from Anne (Partner of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience

Arbour Court do not tell me anything about what is going on regarding my loved one's health and welfare. My experience is that medication can be forgotten to be, or just not, re-ordered when it runs out which resulted in a really bad reaction in my loved one. My loved one has assessments or might need

extra care, perhaps because of bed sores, or have other things, like injections, opticians visits or something similar and I am not informed. A carer told me that they are not allowed to change pads at less than six hourly intervals when I asked somebody if they could put a fresh pad on. When I have asked for help for my loved one on more than one occasion, I was told there is no one available. I will say, though, that there are carers who are really lovely, dedicated and excellent in doing a really difficult job. By the same token, there are one or two less than helpful. The building was purpose built and, I think it is very suitable. The food, again, is excellent.

Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Dear Mrs M, Further to our discussion and meeting. Thank you for the comments you have made, I am sorry that the experience you have had in the past has not always been as you would expect. I hope that following our meeting we have been able to resolve these concerns and reassure you of our commitment to your loved ones care. You must feel able to talk through your concerns at the time to prevent them from causing you distress and we are always happy to discuss them with you. Kind regards, Senior General Manager.

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Review from C H (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience

Mum settled into Arbour Court from the moment she arrived. She is very content and happy there.
The staff are very caring, polite and respectful towards residents and their relatives. They deal with everything calmly and seem to have endless patience.
The atmosphere at Arbour Court is welcoming. The

staff are always friendly and they have a good rapport with the residents and relatives.
It is reassuring to be able to entrust Mum's care to people who genuinely seem to care for each resident and who are stoically committed to their work.

Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you very much for the review. I will pass on the compliments to the team. We value your support and it is a privilege to care for your mother here at Arbour Court.

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Review from Mary W (Wife of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased and satisfied with the staff who are nursing my husband. They are very caring and a happy staff.
Nothing is too much trouble.

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Review from Lynne W (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience

In-depth and informative review. Emphasis given that problems could be addressed at any time. Very professional.

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Review from David A (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

All the staff and carers are brilliant.

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Review from S H (Relative of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My Stepfather, who had dementia, was admitted from hospital. Sadly he deteriorated quickly due to his illness. Although he was only at Arbour Court for six days his 'End of Life' care was outstanding with care for my Stepfather and consideration for the family. At every stage, we were kept informed.

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Review from David B (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

I believe my Mother is very well looked after and cared for.
I did not tick value for money as I have nothing to compare it with.
I am kept informed of any changes in my Mother's condition and have regular updates on her care plan.

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Review from Lorraine A (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum had a one week period of respite.
We found all of the staff very polite and respectful, showing a high degree of care and kindness.
Mum was treated as an individual and with respect.

Reply from Bev Davies, GM at Barchester Arbour Court Care Home

Thank you Lorraine for your kind words relating to the care your mother received at Arbour Court. It was a pleasure to care for her and we hope that you will think of us again should the need for respite arise. I will pass on your positive thoughts to the staff. Thank you very much.

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Review from David A (Friend of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

My friend was admitted from hospital on 9 February. She has vascular dementia and is very frail. I have found the staff to be caring, helpful and knowledgeable. As a result, her physical health has improved although she is largely bedbound. Communication is good and visiting arrangements very flexible.

Reply from Beverley Davies, Senior General Manager at Barchester Arbour Court Care Home

Thank you for your kind words regarding the care and staff at Arbour Court. It is, and will continue to be, a pleasure to care for your friend during her stay with us.

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Review from Janice I (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Arbour Court for nearly 4 years. During this time she was treated with kindness, compassion and a high standard of care. I would like to take this opportunity to thank all the staff for all their care to both my mum and family. A fantastic staff team, one to be congratulated

for their professionalism and care.

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Review from Michael K (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

Care by the staff for my mother throughout her 33 months stay was first rate. The nursing and care staff were always efficient, caring and kind to my mother and to family, whatever pressure of work they were under. The staff always made time for relatives and were at all times compassionate as well

as professional. They were also open and honest about mums condition and treatment and prospects. Having visited other dementia care facilities locally. I would say Arbour Court.

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Review from James M (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience

We, the family are extremely satisfied regarding the care, welfare and safeguarding of our father afforded by the staff and management of Arbour Court.
We have total peace of mind and know the staff always follow procedure when informing us of any situations, mishaps, accidents or incidents involving

our dad. (These are not multiple occasions but as mentioned - peace of mind).

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Review from A F (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience

Since the day my dad went into Arbour Court he has been looked after impeccably, both in cleanliness and clothing. His skin has never been so good, no more sores or ulcers.
The staff tend to his needs and are always polite and caring with him. They take the time to talk to him even though he does not

always respond.
This home always smells nice and is clean.

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Review from John B (Husband of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

Very pleased with standards achieved.

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Review from Kath P (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience

Due to the deterioration of mums dementia, it was an emotional decision to move mum into a care home, however, mum has now been resident at Arbour Court for over 12 months and is extremely happy there. Everyone at Arbour Court is warm and friendly generating a very positive and peaceful atmosphere and

the genuine care they give is excellent. Everyone is treated with such kindness and respect and they consistently ensure mum and all residents are given the help and support they need 24 hours a day. After looking at many other care homes I can honestly say this is the best.

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Review from Derek B (Husband of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience

After reviewing about 30 homes in 2010, my son chose this home after 2 others had been tried and found wanting. They have looked after my wife (with Alzheimer's) superbly well, both on private money and now on state funding. There was no shortfall fee and all the staff are very helpful and caring and

I have even learned some Tagalog with their help.
We consider this the best in the area.

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Review from Pat H (Wife of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband wasn't with you long, but the time he spent with you was quality. The staff couldn't have been more caring. "Everything" about Barchester Arbour Court Care Home was first class, I just wish he'd been there longer. They evoke kindness itself to me and I never felt alone. Their quiet, calm

way of dealing with things was an inspiration. We as a family couldn't fault the care they provided. I would recommend Barchester Arbour Court Care Home to anyone who loves their family and wants complete all round caring.

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Review from Rachel (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience

My father fell seriously ill some time ago and though staff in the hospital were kind and caring the way hospitals work meant he was moved around a lot growing confused and weak. Finally he was found to be too ill to return home but not able to benefit fro. further time on a ward. Thank goodness for

Arbour Court. From his first day, over a year ago, he has known nothing but kindness, compassion and respect. His room is wonderfully personal and the whole place is well equipped to meet a range of needs. The food is fresh and the menu varied. It is not "home" but it is as close as we could wish. We are always made welcome and we have no doubt that this will continue.

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Review from Kathleen B (Wife of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

My husband is walking for England, when he first went in the home but the staff made sure he ate food walking about in there. They have always been wonderful people to look after him and keep him going. Unforunately because he fell over when walking he has now been in bed for 3 1/2 years because his

body has deteriorated but unfortunately this is what happens in life. The new doctor who came to the practice 2 3/4 years ago is wonderful and comes to the care home to see all the residents individually.

Reply from Barbara Cameron, General Manager at Barchester Arbour Court Care Home

Thank you Kath for your kind words of appreciation. Unfortunately your husband did have a fall and with advanced dementia sometimes a fall can further accelerate the condition but with the staff here and your loving care and regular visits he is having the best possible care and attention anyone could wish for.

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Review from Sandra K (Daughter of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience

I haven't rated all option categories excellent solely due to the financial constraints Arbour Court have to work within, I'm in no doubt with sufficient resources staff and management would ensure all residents receive excellent care 24/7 365 days a year with excellent facilities and activities. I'm

very impressed by the obvious dedication and commitment of staff and management to provide the highest level of care they can and how warm, welcoming and inclusive they are with residents and relatives. I'm confident my Dad is in the best possible, affordable alternative to his own home his condition necessitates. He settled in quickly, appears comfortable and content when we visit 2/3 times a week, hasn't once mentioned 'going home' or attempted to leave with us in the 4 months he's lived there.

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Barchester Arbour Court Care Home

Care Provided by Barchester Arbour Court Care Home

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Funding & Fees Guide for Barchester Arbour Court Care Home

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