Bamford Grange Care Home has a Review Score of 9.6 (9.629) out of 10, based on 19 reviews in the last 2 years. Over all time Bamford Grange Care Home has 59 reviews.
Review from R J (Daughter of Resident) published on 21 February 2023
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Reply from Katie Barnett, Marketing Executive at Bamford Grange Care Home
Thank you for your positive feedback towards our home. One of our top priorities is to provide comfort in the home so all residents feel welcomed and we are pleased to hear your mum has settled in well. We have acknowledged the concerns you have, and the improvements you have suggested to better the home. If you would like to discuss this directly, please feel free to reach out to our home manager on your next visit. Thanks again.
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Review from Mary H (Wife of Resident) published on 24 January 2023
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Review from E S (Daughter of Resident) published on 1 December 2022
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Reply from Katie Barnett, Marketing Executive at Bamford Grange Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that you are happy with the care your mum is receiving and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from J L (Sister of Resident) published on 17 November 2022
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Reply from Katie Barnett, Marketing Executive at Bamford Grange Care Home
Thank you for taking the time to give us your feedback at our home. We are happy to learn it has been a positive one and that your brother has adapted well to life with us. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Philip D (Son of Resident) published on 5 October 2022
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Reply from Katie Barnett, Marketing Administrator at Bamford Grange Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from H R (Daughter of Resident) published on 28 September 2022
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Review from Janine S (Daughter of Resident) published on 14 September 2022
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Review from Denis D (Husband of Resident) published on 13 September 2022
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Reply from Katie Barnett, Marketing Administrator at Bamford Grange Care Home
Thank you, Denis, for your comments about your recent experience at Bamford Grange Care Home. We are glad you enjoy your visits to our home and appreciate your kind words about our team.
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Review from Wendy B (Niece of Resident) published on 13 September 2022
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Review from A H (Wife of Resident) published on 31 August 2022
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Reply from Katie Barnett, Marketing Executive at Bamford Grange Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Julie B (Daughter of Resident) published on 16 August 2022
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Reply from Katie Barnett, Marketing Executive at Bamford Grange Care Home
Thank you, Julie, for your kind words and for taking the time to share your experience at Bamford Grange Care Home. We are so sorry to hear about your dad but we are so pleased you felt he received great care and hope that his time with us did see some friendships flourish, especially with the care team.
Thank you again and take care Julie.
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Review from Patricia M (Wife of Resident) published on 30 June 2022
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Reply from Olivia Shields, Marketing Assistant at Bamford Grange Care Home
Thank you, Patricia, for your positive feedback towards Bamford Grange Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your husband has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from P K (Son of Resident) published on 30 June 2022
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Review from R M (Daughter of Resident) published on 10 May 2022
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Review from J D (Daughter of Resident) published on 10 May 2022
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Review from Sarah D (Daughter of Resident) published on 10 May 2022
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Review from P W (Son of Resident) published on 7 April 2022
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Review from Chris B (Son of Resident) published on 6 April 2022
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Review from C W (Daughter of Resident) published on 23 March 2022
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Review from A B (Daughter of Resident) published on 30 November 2021
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Reply from Olivia Shields, Marketing Assistant at Bamford Grange Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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The Review Score of 9.6 (9.629) out of 10 for Bamford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.629 for Bamford Grange Care Home is calculated as follows: ( (146 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 210 Ratings = 4.629
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bamford Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2007
Kevin has been a valued member of our Springcare family as a Registered Manager now for many years. He's very approachable and always has the Residents' best interests at heart! Kevin prides himself on making Bamford Grange a happy place for Residents and staff!