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Bowerfield House Nursing Home has a Review Score of 9.5 (9.511) out of 10, based on 12 reviews in the last 2 years. Over all time Bowerfield House Nursing Home has 49 reviews.
Review from Joy S (Daughter of Resident) published on 27 August 2024
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Reply from Katrina, Regional Director at Bowerfield House Nursing Home
Thank you for your positive comments, we will share this with the rest of the team.
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Review from Bev R (Daughter of Resident) published on 27 August 2024
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Reply from Katrina, Regional Director at Bowerfield House Nursing Home
I am pleased that you can see a difference the manager has made, please feel free to discuss any suggestions that you may have with the manager who will address this for you.
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Review from T J (Daughter of Resident) published on 1 August 2024
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Reply from Carys Miller, Digital Marketing Apprentice at Bowerfield House Nursing Home
Thank you for your comment, I am pleased that any problems have been addressed and I will pass on the positive comments to our staff members.
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Review from Carrie T (Cousin of Resident) published on 29 July 2024
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Review from Sharon N (Daughter of Resident) published on 20 October 2023
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Review from S J (Husband of Resident) published on 18 October 2023
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Review from Deborah M (Daughter-in-law of Resident) published on 12 October 2023
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Review from M W (Son of Resident) published on 12 October 2023
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Review from Elizabeth I (Daughter of Resident) published on 12 October 2023
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Review from Brian W (Resident) published on 9 May 2023
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Review from Michelle C (Daughter of Resident) published on 7 May 2023
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Review from Mary G (Wife of Resident) published on 9 April 2023
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Review from I B (Son of Resident) published on 13 March 2023
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Reply from Kerri Smith, RM at Bowerfield House Nursing Home
Thank you for your review and we were disappointed to read your comments. I can see we have opened an investigation into this complaint which you submitted to us this month which is still currently ongoing at this time, I would be unable to comment any further whilst this is being resolved for you.
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Review from Donna G (Daughter of Resident) published on 22 July 2022
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Review from K S (Wife of Resident) published on 20 July 2022
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Review from A N (Daughter of Resident) published on 15 July 2022
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Review from J P (Husband of Resident) published on 11 July 2022
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Review from N R (Son of Resident) published on 28 June 2021
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Review from Roy B (Husband of Resident) published on 9 June 2021
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Review from D W (Wife of Resident) published on 1 June 2021
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The Review Score of 9.5 (9.511) out of 10 for Bowerfield House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.511 for Bowerfield House Nursing Home is calculated as follows: ( (91 Excellents x 5) + (31 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 141 Ratings = 4.511
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bowerfield House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2024
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Job Title: Home Manager
Hello there, my name is Jagat and I am the Home Manager at Bowerfield House. I am a dedicated and discipline person and I am also a registered nurse.