Review from Gillian M (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the staff at Bowerfield House and their care of my mother. They are her friends, not just her carers. During the lockdowns when I was unable to visit her, they kept me informed on all matters relating to my mum. They even sent me photographs of mum on her birthday. I

have great praise also for the current manager who keeps me updated via weekly emails. Nothing is too much trouble for the manager and her staff. I am very grateful to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria H (Daughter of Resident) published on 10 April 2021
Submitted via Website • Report

Overall Experience

I would definitely not recommend Bowerfield House. Their CQC rating states Needs Improvement. This is an understatement. My mother had late-stage dementia, couldn’t talk, walk, was bed bound and all basic needs had to be anticipated. She had 2 falls within a week, had bedsores. Another resident was

found in her bed, twice, causing her injury and trauma. From June to her death in November, she had only three one to one activities. When we Skyped, mum was dishevelled, not wearing her glasses, no duvet, only a thin blanket, other people’s possessions in the room. Mum was skin and bone when she died. Management was a disgrace, serving her daughters with a grievance for making too many calls. The service manager was rude and brusque. Had no compassion. Massive recruitment of staff. We were not allowed to see mum on her deathbed. Management hid symptoms from GP and family. When mum died, we obtained her care records. What we found was appalling and distressing. We’re forwarding our findings to the CQC.

Reply from Jackie Hirst, Marketing at Bowerfield House Nursing Home

Thank you for your review. The concerns raised and investigated through our own internal complaints process and LA safe guarding. The investigation outcomes have been found unsubstantiated, both internally and externally. We are committed to providing the highest level of care and are always available to answer any questions the people living with us or their next of kin may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicki W (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

Wonderful care home and I would highly recommend! My mum is being cared for by them and was admitted from hospital. We receive regular updates. They have activities on a regular basis, interacting with the residents all day. All the staff we have met are lovely and caring. This has been a truly difficult

time for all of us and even more so with covid but we feel extremely confident she is on the very best hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill M (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

Bowerfield House is an exceptional care home. The care my mum received was just amazing. A caring, compassionate home, full of kindness. From reception staff to carers and the nurses, I could not have asked for more. Always treating my mum and me with the utmost respect. Mum's dignity was kept until

her passing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew L (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

My father was a resident of Bowerfield House.

The care and friendliness of the manager and caring staff is second to none.

They even cared for us as visitors, giving us drinks and even sandwiches towards the end of dads life.

They shaved him, washed him, spoke to him and were so sympathetic

to the end.

Absolutely fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen (Wife of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

My Husband was transferred to Bowerfield House from the local NHS trust to see out the last days of his life. The care and attention he received during his time there was second to none and I am full of praise for all the team from the Manager to all the Carers who looked after him both night and day

during his time there.
Even though there was a Covid-19 Pandemic taking place outside the home at the time I was allowed to stay with him in isolation in his beautifully appointed en suite room and for this, I will be eternally grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Digby C (Husband of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

My wife was resident in Bowerfield House for 15 months until late March 2020. The home has a small core of superb hard-working staff with commitment. Nevertheless, standards were repeatedly compromised by inadequate recruitment and retention and inflexibility of the utilisation of resources. I was therefore

compelled to provide additional care for my wife at times of pressure. Many quality carers and nurses who arrived with enthusiasm were soon to become disillusioned and the attraction of other establishments became a magnet to their ambitions. The home was then left with a merry go round of agency staff with (bar rare exceptions) little knowledge of, or feeling for, the residents and their individual needs. Potentially valuable and promising new young recruits were lost.
There is an excellent programme of activities. Food is adequate but lacking variety and became scarce between tea and breakfast.
Interior recently renovated, exterior shabby and urgently requiring upgrade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

Carers do a great job considering the staffing level. The upstairs lounge could do with being refurnished. Furniture in a dowdy condition, riped and dirty looking (not in the same condition as downstairs lounge).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew H (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

Dad is happy - main issue! All staff really friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and nothing is too much trouble. I cannot praise them enough but unfortunately. The decor, in general, is distressing bedroom nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz K (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience

Moved mum from here due to poor levels of care, particularly at weekends, no idea how they got a good CQC rating. Insufficient staff, many at weekends have no interest in their job. Staff spend a lot of time filling in forms at the dining tables, often with little attempt at interaction with residents.

Record keeping is poor leading to some incidents not being properly documented (despite the form filling) with the result that the best care is not always administered. Food is poor with little choice and residents mainly eat their meals in the lounge area on their knee, they're not encouraged to sit at the dining table (usually being used by staff anyway). Staff rated as satisfactory because some are very good but others aren't. Activities are rated as satisfactory - a recent improvement with the hiring, eventually, of an activities coordinator but only part time, otherwise residents are left in front of the TV. Management rated poor due to poor response to recent care incident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

Very caring staff who look after the residents with dignity and respect. Lovely homely atmosphere and plenty of activities/entertainment for the residents. Family members and friends of residents are made to feel very welcome. Comfortable and attractive bedrooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Class people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley M (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

It's been difficult finding the right nursing home for Dad, but we think we've found it in Bowerfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum only moved into Bowerfield House a few months before her death. She was made to feel very welcome by the staff. Her health was such that she needed daily and regular care, which was duly given with a smile and willingness.
I thank the staff for making her time at the home as comfortable as possible.

It was a great comfort to me to know she was being well cared for. Her room was clean, airy and bright and though prone to nocturnal wanderings, I'm sure she found her bed comfy!
Many thanks to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in the above home for 9 years. The home has been improved over the last 2 years making a big difference not much brighter. The staff are good in general by the turnover in management is worrying. My mother is looked after very well and seems content, she eats well and looks clean.

My mother suffers from severe dementia and must be dressed and fed by the staff and is also immobile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey M (Partner of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My partner has settled in very well, needs supervising re shaving and bathing and taking care of his dentures, but not had a shave the last 3 times I have visited. Top dentures lost and today no bottom dentures which I have reported to the staff. Overall I have no complaints, I think the care is second

to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Bowerfield House for 2 and 1/2 years. She is very happy, loved and settled. The home is a welcoming, warm and friendly environment. The staff are very caring, gentle and kind. Nothing is too much trouble. Bowerfield has undergone many upgrades and is continuing to improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie P (Daughter of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience

A wonderful, calm, peaceful and happy environment. The staff are kind caring and engaging with my mum who has dementia. I am so happy mum has managed to get a place at Bowerfield after a traumatic experience elsewhere. Thanks to the manager for all her hard work in getting mum a place here we are very

grateful to you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Very positive. My wife is in good hands and is much more content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Bowerfield House Nursing Home

Care Provided by Bowerfield House Nursing Home

Good to Know

Funding & Fees Guide for Bowerfield House Nursing Home

Facilities