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Bowerfield House Nursing Home has a Review Score of 9.5 (9.511) out of 10, based on 12 reviews in the last 2 years. Over all time Bowerfield House Nursing Home has 49 reviews.
Review from A W (Son of Resident) published on 19 April 2018
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Review from Neil M (Son of Resident) published on 26 March 2018
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Review from Gaye J (Daughter of Resident) published on 12 September 2017
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Review from Denise (Daughter of Resident) published on 12 July 2017
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Review from Marguerite W (Daughter of Resident) published on 8 June 2017
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Review from G C (Wife of Resident) published on 6 December 2016
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Review from Molly (Daughter of Resident) published on 30 November 2016
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Review from J Reta H (Daughter of Resident) published on 20 September 2016
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Although there are many new carers they have been using agency nurses and my relative will not take her medication from an "unknown face" and consequently, I am finding tablets on the floor of her room and in her handbag. All of which have been reported to the nursing staff. The laundry service is appalling.
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Review from Joyce J (Wife of Resident) published on 14 March 2016
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The Review Score of 9.5 (9.511) out of 10 for Bowerfield House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.511 for Bowerfield House Nursing Home is calculated as follows: ( (91 Excellents x 5) + (31 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 141 Ratings = 4.511
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bowerfield House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2024
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Job Title: Home Manager
Hello there, my name is Jagat and I am the Home Manager at Bowerfield House. I am a dedicated and discipline person and I am also a registered nurse.