Newlands Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY
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9.7 83 Reviews
  • Newlands Care Home, Stockport
Nestled within the the peaceful residential area of Heaton Moor, just outside Stockport, Newlands care home offers personalised residential and nursing care to older people.

The professional care team is always on hand to help you or your loved one, from settling in to reviewing care plans, every aspect of care is meticulously executed to offer the best experience.
The experienced and friendly Home Manager runs a tight ship, leading the team at Newlands to provide the kindest care possible to all residents.

Community is an integral part of life at Newlands, and the team is dedicated to supporting residents in building strong relationships in the Heaton Moor neighbourhood, by organising events with local schools, charities and businesses in the area.

Inside, this lovely, purpose-built home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort. There is also a hobby room, hairdressing salon, treatment room and a delightful family room.

The premiere ‘Beeches Suite’ offers luxury hotel-style accommodation for elderly ladies and gentlemen who are currently living independently, but would like the added peace of mind that their care needs can be supported discretely. The 'Beeches Suite' has been luxuriously developed by a professional interior design team to meet the needs of the most discerning residents.

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Care Provided by Newlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melissa Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newlands Care Home Reviews (83)

Total of 83, showing 1-20
9.7

Newlands Care Home has a Review Score of 9.7 (9.680) out of 10, based on 22 reviews in the last 2 years. Over all time Newlands Care Home has 83 reviews.

Overall Experience

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  • 25
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Date Published

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Review from Helen D (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Newlands in July 2024, when my Dad required nursing care and my Mum required residential care. This is a big moment for any family and due to Dad's sudden decline in his health, not a step we were necessarily expecting to happen this year. As was expected, my Dad's health
continued to decline and he soon needed end-of-life care. The nurses and carers were so wonderful with both our Dad and our Mum. The care our Dad received was absolutely fantastic, he was cared for in such a dignified, warm and professional way and we as a family always felt listened to and supported at what was such a horrible time. I have to say it wasn't just the nurses and carers, all the staff were so kind to us and for that we will be always so grateful. Dad passed away in November at Newlands, beautifully cared for in his final peaceful days. My Mum is staying on as a resident and we are so pleased she can stay. I can't recommend Newlands more highly. Thank you Newlands.

Reply from Clare Sheehan, Careline Advisor at Newlands Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your dad received and mum still receives at Newlands Care Home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences regarding Dad to you and your family.


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Review from K Q (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review with a heavy heart, as my father recently passed away after spending the past 12 months on the "Beeches Unit" at Newlands Care Home. It's difficult to put into words the gratitude and appreciation we as a family feel for the wonderful staff who cared for him especially during
his final days. From the moment we made the difficult decision to transition Dad into care, the staff at Newlands became like family to us. They provided not only exceptional care but also warmth and compassion that eased the burden of our decision. In his final days, the staff went above and beyond to ensure that Dad was comfortable and surrounded by love. They patiently explained the process leading up to his passing, providing us with the support we needed to navigate this challenging time. Their dedication ensured that he had a dignified and peaceful death, surrounded by his family- an experience we will cherish forever. Thank you for everything.

Reply from Clare Sheehan, Careline Advisor at Newlands Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your father received In the Beeches unit at Newlands, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from A P (Friend of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff: Most are friendly and helpful. Some exceptional.
Care: Kept clean and any treatment necessary attended to promptly. Sometimes left too long in a wheelchair causing discomfort.
Room: Awkward and pokey. Have asked to be informed of vacant rooms but this has not happened.
Food: Unappetising.

Reply from Clare Sheehan, Careline Advisor at Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have had cause to raise concern and have written to you formally to respond to each area of concern raised. Please do contact the home should you have any further concerns or if we can be of assistance to you in any way.


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Review from Catherine B (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic personal care, cleanliness, wonderful nursing care, approachable management and admin staff.
RE: Gluten free diet, not much option. Level 4 food very bland and tasteless.

Reply from Clare Sheehan, Careline Advisor at Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our menus are devised so that we can adapt to most special dietary requirements whilst providing options for individual tastes and preferences. Each day our menus provide options, but should a resident not wish to eat what is on the set menu then we do offer a variety of alternatives. The level 4 diet is adapted from our HC-One daily menu. We are sorry if you find your loved one's food to be bland and tasteless and would be more than happy to discuss this with other people who live in the home to capture more views on texture-modified food. Condiments are available with meals too, so people can season them to their personal taste. We will liaise with our kitchen team to ensure improvements are made.


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Review from D H (Wife of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands is a lovely residential, nursing and care home for the elderly with complicated needs and other needs. The staff go out of their way to make sure the service users and family are well cared for whether emotional welfare concerns and food, drinks etc. are bought regularly for your refreshment.
Newlands had great activities for the residents to enjoy ie: weekly entertainers for service users to enjoy. Highly recommended.

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Review from S S (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are always happy to help, are always jolly and have a laugh and joke with Dad, which he likes. He seems happy here and has settled in well. Many thanks to everyone at Newlands Care Home.

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Review from C B (Niece of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Newlands after being told he needed to be moved very quickly. Newlands had my uncle a bed within a day of requesting and when we got there they were completely ready for him no messing. The ongoing care they provide my uncle is second to none they know him well and they know us as a
family. The nurses and carers are more than happy to update you on your loved one and even the manager is always available should you want to speak to her, we are extremely happy as a family and it is such a reassurance to know that the people looking after your loved one know them personally, their likes their dislikes the staff even check when the football is on and put it on for my uncle. The care home is also always very clean and inviting and there is always a smiling face in reception! From the bottom of our hearts we send a massive thank you to all at Newlands.

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Review from K B (Relative of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never have any concerns. The staff are approachable and professional. The staff know both my aunt and the wider family really well, in fact, they feel like family to us. My aunt is cared for extremely well.
Niece
 
After almost four years of excellent care by the staff on Beeches. Last July, Mum
arrived at the end of her life. Through excellent collaboration between the staff, GP surgery, district nurses and family, Mum was able to avoid being admitted to hospital and able to stay in her own bed at what had become her home. During the final week of her life, both she and the wider family were looked after with love and professionalism by the wonderful staff. Nothing was too much trouble and we all felt cared for by the whole team; from unit managers and carers to cleaners and admin staff there was a genuine concern for the well-being of everyone connected to Mum.
Daughter

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Review from Catherine Teresa B (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was discharged from hospital to Newlands December 16th. Prior to her discharge we were invited to visit the home, meet the staff, also a full tour and what takes place day to day. It was such a warm welcome and very inviting from the onset, the residents all looked so happy in their environment.
Also the staff from admin to carers, nursing staff and maintenance. Our mum has settled well and making good progress both in health and well being, nothing is too much to ask or request of any of the staff. We as a family are more than pleased with this very well led care home, it's not just a myth it is home from home, we look forward to going to visit our mum now, we actually had the chance to choose a bedroom of our liking that Mum would be comfortable in, was made very welcoming on her arrival, her pictures and ornaments placed where we requested. Christmas and new year celebrations was truly lovely, all residents dressed looking happy, also the staff happily joining in their Christmas outfits.

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Review from Cheryl B (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands Care Home became home for my lovely Mum in January of this year. The warm and friendly atmosphere greeted you which was so comforting. We were always greeted with a smile.
Mum's nursing and care needs were consistently assessed and fulfilled, she was so happy and settled here.
Unfortunately,
she deteriorated in December and needed palliative care, once again all care and nursing needs were delivered with compassion and dignity both day and night and the manager and her wonderful “team” run a very tight ship with a great open-door policy, and I will always be in their debt for this and thank them from a very heavy and broken heart.

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Review from Maureen M (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been resident for eight weeks.
Found the home to be very well run.
Everyone here are attentive and caring.
Feel very fortunate to be here at Newlands.

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Review from A W (Friend of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited a friend for the first time today. He has been in Newlands for about 10 weeks and has settled down well. He looks so much better and is not as breathless when talking. We felt it was the best move he’s made. The home is very welcoming when you enter, warm and cosy feeling. The
decor is very pleasant to the eye. I liked the idea of a lounge and dining room on each floor, giving it a more friendly atmosphere. We were very impressed at the activities laid on each week. There is enough going on to keep everyone happy.

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Review from Colin S (Brother-in-law of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, attentive, friendly staff.

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Review from Jennifer L (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my mum's journey at Newlands to the present day, as a family, we have been shown nothing but kindness, support and generosity by all staff involved in our mum's care.
In my mum's words, "It's like a five-star hotel".
She couldn't be happier with her life at Newlands.

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Review from Dot P (Sister of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All is very good in here.
Always helpful.
Lots of activities to keep entertained.

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Review from Lorraine H (Sister of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is always nice and clean.
Staff lovely and helpful.
Always activities going on.
Sister is getting the best care possible.
I am happy with the support she has been given.
I would recommend this home to everyone.

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Review from J W (Daughter-in-law of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, kind and helpful staff.

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Review from Caroline R (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum couldn't be happier. Whatever time of day we visit, everything is exactly the same. Staff are kind, caring and really lovely with us and my mum. We couldn't wish for a better place for our Mum. She is very happy.

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Review from Lisa H (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's very happy.
Nice staff.
She enjoys it here.
Food is very good.

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Review from Clare P (Niece of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean.
Staff very attentive.
My aunt has been here since December 2021 and is given the utmost care.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Newlands Care Home is calculated as follows: ( (198 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 259 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Melissa

Melissa Johnson

Job Title: Home Manager

Introducing Melissa Johnson
Home Manager at Newlands, Stockport


“For me, kind care means loving and giving people respect.”


As a dedicated healthcare professional, Melissa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.


She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Melissa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Melissa remarked: “I love to see the people we care for happy, and knowing that the team look forward to coming to work.”


Melissa has also achieved much outside of work, with her proudest achievement being having her two children. She wants to show them a good example of being in a job she loves, whilst being the best mum she can be.


Outside of work, Melissa enjoys going out for walks with her dog and her children. She also loves music and believes it is good for the soul.


If you would like to find out more about Newlands, Melissa would be delighted to have an informal discussion with you to answer any questions and provide further information.


Frequently Asked Questions about Newlands Care Home

What types of Care is Newlands Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newlands Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Newlands Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Newlands Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newlands Care Home to the centre of Stockport?

1.4 mile(s) as the crow flies, distance by road may be significantly further.