Newlands Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY
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9.7 83 Reviews
  • Newlands Care Home, Stockport
Nestled within the the peaceful residential area of Heaton Moor, just outside Stockport, Newlands care home offers personalised residential and nursing care to older people.

The professional care team is always on hand to help you or your loved one, from settling in to reviewing care plans, every aspect of care is meticulously executed to offer the best experience.
The experienced and friendly Home Manager runs a tight ship, leading the team at Newlands to provide the kindest care possible to all residents.

Community is an integral part of life at Newlands, and the team is dedicated to supporting residents in building strong relationships in the Heaton Moor neighbourhood, by organising events with local schools, charities and businesses in the area.

Inside, this lovely, purpose-built home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort. There is also a hobby room, hairdressing salon, treatment room and a delightful family room.

The premiere ‘Beeches Suite’ offers luxury hotel-style accommodation for elderly ladies and gentlemen who are currently living independently, but would like the added peace of mind that their care needs can be supported discretely. The 'Beeches Suite' has been luxuriously developed by a professional interior design team to meet the needs of the most discerning residents.

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Care Provided by Newlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melissa Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newlands Care Home Reviews (83)

Total of 83, showing 61-80
9.7

Newlands Care Home has a Review Score of 9.7 (9.680) out of 10, based on 22 reviews in the last 2 years. Over all time Newlands Care Home has 83 reviews.

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Review from Mary C (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond and are professional at all times.

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Review from J A (Relative of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident always looks clean and tidy and does the room.

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Review from F B (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always looks clean and tidy.
The staff are very attentive and professional.

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Review from D H (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated such that she has regained her dignity in everyday life.
She has improved remarkably from when she was first admitted just over a year ago.

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Review from Marjorie D (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far very good.

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Review from Sally C (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my mum was at Newlands Nursing Care Home she received very good care and most carers treated her with respect and looked after her well.
She was only there a short while but was treated well.

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Review from Elizabeth O (Niece of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with the ongoing care for our aunt at Newlands Nursing Care Home. She has been a resident for around 2 and a half years now and is extremely well cared for.


The home keeps us informed of any changes and contact us periodically to ask us about how we feel about

the level of care for our aunt. We are safe in the knowledge that aunty is definitely in the best place. Thank you to all the staff and carers who do a fantastic job.

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Review from Anne B (Daughter of Resident) published on 18 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the last year of his life at Newlands. The manager, admin staff and care staff made us so welcome when we visited. Dad received excellent care from the nursing staff and care workers, who always treated him kindly and respected his dignity. In the last few months, as his health deteriorated
further, they made great efforts to talk to him reassuringly and to make changing his dressings and position as pain free as possible. The nurse made sure that medication and pain relief were reviewed regularly. We visited nearly every day, at different times of the day, and never saw or heard any resident being treated other than with kindness and respect.
The rooms are a good size and nicely decorated. The food is very good. A variety of activities is on offer, and families get a regular chance to meet the manager. My family would recommend Newlands to anyone who is making the difficult decision about a care home for their loved one.

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Review from P N (Son of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlands is bright, clean and airy. The staff (both nursing and admin) are warm, friendly and attentive to both residents and visitors which is very reassuring.

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Review from B N (Wife of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Clean, bright and welcoming. Lovely, happy friendly caring staff.
No nasty smells.

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Review from Graham M (Son of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Newlands for two years, during that time my mother received excellent care at Newlands, I was most impressed by how the staff took the time to get to know my mother. I personally was most impressed by how hard working the staff are and how they looked after my mother. When
my mother passed away many of the staff from Newlands attended her funeral and I expressed my sincere thanks to the staff and introduced the staff as my mother’s second family. It is never an easy decision to place one's loved one in a care home but I’m sure that the decision to place my mother in Newlands was the correct decision and that she received the best possible care in the last years of her life. I will always remember the care and compassion given to me by not only all staff at Newlands but especially the one staff member who stayed with my mother when she died and remained at work long after her shift had finished meeting me at the door and comforting me in my time of loss.

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Review from Michael T (Husband of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and caring and did as much as they could within the very limited range of what was possible in my wife's case (not all of the ratings below are relevant to my wife's situation and I have left blank those which do not apply).

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Review from Ann A (Sister of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is well organised with a happy atmosphere.

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Review from Glen L (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The Care our relative has received is nothing more than disgraceful. He had 4 falls which we were supposed to be advised about and we weren't. We arrived one night to see him shirtless and sat on his own. The home is in a disgusting state and I have images to share.

Reply from HC-One, Careline Team at Newlands Care Home

We are very sorry to hear of your concerns about the service you and your relative received within the home. The home is currently going through a period of refurbishment and therefore there are many areas of the home that are affected by the building work. In relation to the areas of concern around your relatives care, we are unable to investigate as we have no details. Please contact the manager of Newlands Care Centre if you would like a full investigation to take place.


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Review from J B (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has become very settled and happy at Newlands Nursing Care Home. My mother has been a resident at Newlands Nursing Care Home for three years. The staff are friendly and helpful. They work hard to get to know residents and treat them with respect. Residents are seen as individuals and care
is provided in a dignified way. Although the home provides residential and nursing care, the emphasis is on a homely environment and atmosphere. Any concerns we have had have been dealt with by discussion with the management team and resolved quickly. The newly refurbished communal areas are lovely.

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Review from Claire (Granddaughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I have only positive things to say about Newlands Nursing Care Home, my grandma's care home. The friendly, knowledgeable and helpful staff are always on hand to help and treat her with care and respect. Her room is cleaned regularly and bathroom. She seems to be happy and well cared for and the
food is nice and home cooked. She hasn't been there long and is on the high dependency floor so is just in her own room and interact with other residents at the minute.

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Review from Doreen (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Newlands since February 2016. After being in a hospital for four months and incontinent. We were overjoyed that the day after moving in she was fully dressed and happily sat in the lounge, from that day we have had nothing but satisfaction with mums care. The staff are very friendly
and approachable and to see how mums face lights up when she sees them speaks volumes.
I was horrified to read the late CQC report and think there is a little too quoted on paperwork.

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Review from Paula B (Daughter of Resident) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very short but amazing experience of Newlands in Heaton Moor. My father was terminal and we knew the end was near. We transferred him from another home so he could be close for my mother and my family to spend as much time as possible with him. It was hard work arranging the transfer and it
was only possible due to the immense effort and assistance from one of the main nurses who looked after him .


I have a lot of experience with care homes through my role as a clinical negligence lawyer and I am always looking for the faults. I can honestly say this home and the people who looked after my father were exceptional! My mother spent every day there and I and my family popped in regularly at various times night and day. It was always the same calm and dignified and always clean and fresh. My father had the most cruel of diseases, dementia, and yet the staff without exception were truly amazing . Thank you!


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Review from Wendy W (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from Janice T (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Newlands, they are all very helpful, kind and considerate both to my father and myself. My father enjoys the meals, and the friendly chats he has with the staff. I am a lot more settled about him because he doesn't feel lonely or insecure anymore and I know
he is happy and safe.
You really have professional but caring staff at Newlands and I hope you appreciate them as much as I do.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Newlands Care Home is calculated as follows: ( (198 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 259 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Melissa

Melissa Johnson

Job Title: Home Manager

Introducing Melissa Johnson
Home Manager at Newlands, Stockport


“For me, kind care means loving and giving people respect.”


As a dedicated healthcare professional, Melissa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.


She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Melissa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Melissa remarked: “I love to see the people we care for happy, and knowing that the team look forward to coming to work.”


Melissa has also achieved much outside of work, with her proudest achievement being having her two children. She wants to show them a good example of being in a job she loves, whilst being the best mum she can be.


Outside of work, Melissa enjoys going out for walks with her dog and her children. She also loves music and believes it is good for the soul.


If you would like to find out more about Newlands, Melissa would be delighted to have an informal discussion with you to answer any questions and provide further information.