Newlands Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY
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9.7 83 Reviews
  • Newlands Care Home, Stockport
Nestled within the the peaceful residential area of Heaton Moor, just outside Stockport, Newlands care home offers personalised residential and nursing care to older people.

The professional care team is always on hand to help you or your loved one, from settling in to reviewing care plans, every aspect of care is meticulously executed to offer the best experience.
The experienced and friendly Home Manager runs a tight ship, leading the team at Newlands to provide the kindest care possible to all residents.

Community is an integral part of life at Newlands, and the team is dedicated to supporting residents in building strong relationships in the Heaton Moor neighbourhood, by organising events with local schools, charities and businesses in the area.

Inside, this lovely, purpose-built home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort. There is also a hobby room, hairdressing salon, treatment room and a delightful family room.

The premiere ‘Beeches Suite’ offers luxury hotel-style accommodation for elderly ladies and gentlemen who are currently living independently, but would like the added peace of mind that their care needs can be supported discretely. The 'Beeches Suite' has been luxuriously developed by a professional interior design team to meet the needs of the most discerning residents.

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Care Provided by Newlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melissa Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newlands Care Home Reviews (83)

Total of 83, showing 81-83
9.7

Newlands Care Home has a Review Score of 9.7 (9.680) out of 10, based on 22 reviews in the last 2 years. Over all time Newlands Care Home has 83 reviews.

Overall Experience

  • 56
  • 25
  • 1
  • 0
  • 1

Date Published

83
2
7
22
61

Review from Beryl G (Sister of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is a resident and receives really good care. I am most grateful to all staff.

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Review from Isabel P (Partner of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is permanent in Newlands for the rest of his life. He needs constant nursing care 24/7, he can't do anything at all for himself, he isn't living, he is existing. His life is watching television and sleeping. He can't get out of bed because of various strokes and other health issues. All the
staff look after him 100% and all like him. Therefore it makes life more bearable. I am very pleased. The staff are brilliant.

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Review from A M (Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very clean and tidy. Staff are very helpful. When I have asked for assistance. It was nice to see them having staff training (moving and handling).

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Newlands Care Home is calculated as follows: ( (198 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 259 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newlands Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Melissa

Melissa Johnson

Job Title: Home Manager

Introducing Melissa Johnson
Home Manager at Newlands, Stockport


“For me, kind care means loving and giving people respect.”


As a dedicated healthcare professional, Melissa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.


She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Melissa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Melissa remarked: “I love to see the people we care for happy, and knowing that the team look forward to coming to work.”


Melissa has also achieved much outside of work, with her proudest achievement being having her two children. She wants to show them a good example of being in a job she loves, whilst being the best mum she can be.


Outside of work, Melissa enjoys going out for walks with her dog and her children. She also loves music and believes it is good for the soul.


If you would like to find out more about Newlands, Melissa would be delighted to have an informal discussion with you to answer any questions and provide further information.