Barchester Marple Dale Care Home

Marple Dale, Dale Road, Marple, Stockport SK6 6NL
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9.7 61 Reviews
  • Barchester Marple Dale Care Home, Stockport
Marple Dale provides high quality 24-hour nursing care for older people, in addition to specialist care for younger people who are physically disabled and those with acquired brain injuries or learning difficulties.

The home has well-kept grounds that is situated in 34 acres of magnificent Cheshire countryside, close to the thriving community of Marple and within easy reach of Stockport, Manchester and Altrincham.

Their approach to supporting residents involves personalised care plans, including the individual and their families in the process as much as possible.

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Care Provided by Barchester Marple Dale Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Timperley (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Marple Dale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Marple Dale Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Barchester Marple Dale Care Home Reviews (61)

Total of 61, showing 1-20
9.7

Barchester Marple Dale Care Home has a Review Score of 9.7 (9.658) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Marple Dale Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from J O (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad was a resident at Barchester Marple Dale Care Home for eighteen months and I have reflected carefully on his time there (management initially sent us this review to complete after he had only been there for one month which felt too soon to give an accurate assessment).
The home itself is very well
presented in a peaceful setting and there are activities for residents, including days out. The staff were generally good and some were excellent. I didn't have much contact with the manager but the deputy manager was defensive and unhelpful when an issue was raised about Dad's care. Food, whilst generally good, was at times poor - too much chicken nuggets and chips. Admin was very efficient and helpful.
This was a corporate-run care home and as such, it met all the required governance and care standards but probably lacked a more intimate and homely care environment that you might find in smaller care facilities.

Reply from Barchester, Feedback Team at Barchester Marple Dale Care Home

Thanks for leaving a review and your kind comments in relation to our staff. We're sorry that you were unhappy with the home itself, we can't see that yourself or family members have raised your concerns with us previously. If there's anything we can do to support you further, please reach out to us at feedback@barchester.com. Kind regards, Barchester's feedback team.


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Review from Julie B (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was fast tracked from hospital, from the minute he arrived he has been treated with the upmost care and respect. I cannot thank all the staff for the kindness shown to him and also to me. Dad is poorly so will not see just how beautiful a place Barchester Marple Dale Care Home is. Outside everything
is maintained to a high standard, inside the lounge and bistro areas are decorated and furnished beautifully as are the corridors. I would not hesitate to recommend Marple Dale, it is 10/10 from me.

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Review from Matt W (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The constant care provided by Barchester Marple Dale Care Home for my mother has been exceptional. They have made her feel welcome whilst she transitioned from living a totally independent life to needing full-time care due to medical conditions.
The nursing staff have been fantastic with all her specialist
care she has required, ensuring the correct treatment and dressings have been carried out, getting her from bed-bound to being mobile again with the help of a walking frame.
My mother feels comfortable and has a good rapport with the majority of the care and management staff and has a smile on her face most of the time which tells me she is comfortable.

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Review from D W (Sister of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother was admitted to this care home 5 weeks ago. The home is beautiful, that's why we chose it. However, the care in this place is awful. Some careers were fine but there were a few that were incompetent. The food is absolutely horrendous. We talked to residents who order out 4 times a week because
the food is so bad. My brother had a medical emergency and the nurses did nothing but stand at the bottom of his bed and watch. We had to ask them to do something to help him. The manager is absolutely appalling. We had a few issues and she refused to speak to us. My sister went down to speak to her and she hid in her office and sent her an email saying she was busy. I would not recommend this care home to anyone. They have no compassion for the vulnerable residents they are supposed to be looking after. They have been reported to CQC and the Council by my brother's social worker.

Reply from Feedback Team, The Feedback Team at Barchester Marple Dale Care Home

Thanks for leaving a review, were disappointed to read your comments, particularly as the home supported your loved one for a much longer stay than was originally agreed. Our home team are always available to support and well share your feedback with them about meals, however, the feedback we usually receive about food at Marple Dale is positive. We do have some younger residents who enjoy eating fast food takeaway as their preference and were very happy to support them. We understand that your brothers needs are very complex and assisted to ensure he has the care needed including in an emergency. Sadly, due to the complexity of the care required, the decision was made they were no longer able to sustain the placement. Its really important for us that residents are at the center of decision making and were sorry the placement couldn't continue. Kind Regards, Barchester's Customer Feedback Team


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Review from P S (Friend of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend with many doubts, having visited many care homes but my goodness, what a wonderful experience! My friend was settled and happy after only a couple of weeks. The environment was exceptional - clean, bright, fresh and well cared for. All the staff I met were true carers - wanting the
best for the residents. They were professional, friendly but most of all, caring. Nothing was too much trouble. All the questions of a new resident were answered and dealt with immediately. I came away happy that my friend had found a home from home - with the help she needs. Thank you.

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Review from E S (Friend of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super service from the moment we enquired regarding a possible place for an elderly friend.
Admission and open discussion with the senior administrator was first-class and continued to be so up to obtaining a place.
Highly rate the administrator and the staff. Nursing lead was also super.

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Review from M D (Husband of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to express our heartfelt gratitude for the exceptional care and support provided to my wife during her time at Barchester Marple Dale Care Home. From the moment she arrived, all her needs were met with the highest levels of respect and care. The dedication and compassion of the team went above
and beyond our expectations. We were deeply grateful for the comfort and dignity afforded to my wife at a very difficult time. The staff's kindness and professionalism made a significant, positive impact for which we can't thank you enough. Your unwavering commitment to my wife's well-being and your support for the family was truly remarkable. We are very thankful for finding Marple Dale and for the outstanding care you provided.

Reply from Michelle Timperley, General Manager at Barchester Marple Dale Care Home

Thank you for your kind words, we really appreciate such lovely feedback, as a team we always strive to provide outstanding care, we are thankful we were able to support you all. I will share your review with the team. Thank you for choosing Marple Dale.


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Review from Nicola M (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Marple Dale Care Home for 4 months, the care she has received has been amazing, the carers go above and beyond for my mother, she is treated with the upmost respect, my mind is settled knowing my mother is in Marple Dale and being looked after so well, as a family on the whole
we are very grateful.

Reply from Michelle Timperley, General Manager at Barchester Marple Dale Care Home

Thank you for your lovely review of the care your mother is receiving at Marple Dale, We are so happy that you feel reassured that your mother is living at Marple Dale, it is always nice to hear such words as amazing, above & beyond care. We truly appreciate your review and I will share this with the team.


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Review from B M (Husband of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy here now that she has settled down. The staff are very attentive to her needs and friendly. The food is not what she's used to because she is on a puree diet, but she is coping. Everyone here has gone that bit more caring for her and we are pleased with everything especially as
I can visit her mostly all the time. Great, friendly, at-home feeling, all the time.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sharon M (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joyce B (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. Comfortable. Staff always very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T B (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced nothing but the best quality of care and dignity since I arrived.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from J H (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Get on well with staff and residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from T H (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, and I am happy here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from M H (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from E R (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from B S (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd be lost without you all. Amazing staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from E L (Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the activities and feel cared for at all times.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from Ian F (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to your care home in July 2021 and after settling in developed quiet serious bed sores and weight loss due to staffing care problems in Autumn 2021. After meeting with the various care authorities, my mother's care was monitored and has improved remarkably. Her bed sores have healed,
she has gained some weight and is encouraged to eat by the care staff.
We are encouraged by the progress and grateful for the dedicated staff. We would however feel that to improve mother's wellbeing, we would like to see mother take part in some more activities wherever possible for her mental health.

Reply from Feedback Team, The Feedback Team at Barchester Marple Dale Care Home

Thank you for taking the time to leave your review. It’s great to hear that your initial concerns have been resolved and you are happy with care that is being provided. It’s lovely to read your kind words in regards to the team at our home, we will be sure to pass on your thanks to them. We understand that the team in the home work hard to encourage your mother to join in with activities and they were successful in supporting a separate provision of one-to-one time allocated for activities each week if your mother prefers individual activities. Should you wish to provide us with any further feedback, please contact us on feedback@barchester.com


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Review from Kelly T (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has spent a long period of time in hospital, she desperately wanted to go home but an MDT (multidisciplinary team) meeting deemed this unsafe so she reluctantly was admitted to Marple Dale Care Home until a decision could be made about her returning to her own home.
From the moment Mum arrived
at Marple Dale, the whole team treated her like a member of their own family, she tells me she feels like a queen.
The care provided is person-centred and my mum feels loved and safe, Mum has put on weight since her admission and enjoys the company of all the staff.
Mum loves her room and the food, she likes Marple Dale so much that she now wants to stay as a permanent resident.
I would like to say a huge thank you to the team for looking after my mum so well, it has really put my mind at rest knowing she is happy and receiving excellent care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Barchester Marple Dale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Barchester Marple Dale Care Home is calculated as follows: ( (213 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 266 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Marple Dale Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Michelle

Michelle Timperley

Job Title: General Manager

Hi, my name is Michelle, and I am the General Manager here at Marple Dale Care Centre.


Thank you for taking the time to look further into what Marple Dale Care Centre has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked for the Healthcare sector for approximately 25 years as a Registered General Nurse, Nurse Manager, Turnaround Manager and Registered Manager throughout the Manchester & Lancashire Area working alongside a wealth of experienced healthcare professionals.


I love my role and what I do and I am lucky to be supported by a fantastic team that demonstrates a nurturing warm and compassionate approach.


The home's core objective is to promote a high standard of person-centred, kind and compassionate care.


Pop in for a cuppa and speak to one of the team, you’re always welcome!


Frequently Asked Questions about Barchester Marple Dale Care Home

What types of Care is Barchester Marple Dale Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Marple Dale Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Barchester Marple Dale Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Barchester Marple Dale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Barchester Marple Dale Care Home to the centre of Stockport?

3.4 mile(s) as the crow flies, distance by road may be significantly further.