Barchester Marple Dale Care Home

Marple Dale, Dale Road, Marple, Stockport SK6 6NL
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9.7 61 Reviews
  • Barchester Marple Dale Care Home, Stockport
Marple Dale provides high quality 24-hour nursing care for older people, in addition to specialist care for younger people who are physically disabled and those with acquired brain injuries or learning difficulties.

The home has well-kept grounds that is situated in 34 acres of magnificent Cheshire countryside, close to the thriving community of Marple and within easy reach of Stockport, Manchester and Altrincham.

Their approach to supporting residents involves personalised care plans, including the individual and their families in the process as much as possible.

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Care Provided by Barchester Marple Dale Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Timperley (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Marple Dale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Marple Dale Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Barchester Marple Dale Care Home Reviews (61)

Total of 61, showing 21-40
9.7

Barchester Marple Dale Care Home has a Review Score of 9.7 (9.658) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Marple Dale Care Home has 61 reviews.

Overall Experience

  • 38
  • 18
  • 3
  • 0
  • 2

Date Published

61
5
8
23
38

Review from K K (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was bedbound in Marple Dale but the grounds and activities seemed really lovely. My mum was cared for very well indeed, checked every hour and repositioned every four hours. The staff were very friendly and kind. Mum was not there for long and on her final night I was supported with genuine care
and kindness by the nursing team.
My only very slight and inconsequential negative would be the furniture in the room was a little tired but the people were amazing and that's what counts.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S L (Stepsister of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant from the moment of stepping in with warm and welcoming staff. Good vibe throughout and positive energy. My step-sister also tells us she loves it here, a big bonus.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stephanie V (Stepsister of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always a beautiful, clean, friendly and well-kept home. My sister is very well cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John R (Respite Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very caring and helpful even though they were often 'pushed for time'. The home is very well organised and the facilities were excellent in every way including organised activities.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lyn H (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and kind.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K E (Husband of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant environment and very caring staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Katie A (Granddaughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not! consider this an option if thinking of moving your relatives here.
In mid-November, my grandad got moved here on end-of-life care.
And we've had nothing but hassle whilst he has been here. He's asked for basic things which are not being provided.
He got left on his commode from 6:00 AM
till 8:00 AM shivering, crying ringing his buzzer, and no one coming! We live in Offerton and got there quicker than they could get up the stairs to him. They do none of his washing, we have to do it all for him, and he gets left for hours in his room. None of the staff make an effort to smile at him or talk to him. All of these issues above have also been raised to the staff and we got promised he would be better looked after and seen no improvements. I could honestly go into much more detail about how awful his last few weeks of being alive are being treated there.
Absolute joke how he is being treated. That's my grandad you're treating like this. You have one job. Get it together.

Reply from Marple Dale, On behalf of Marple Dale at Barchester Marple Dale Care Home

Thank you for leaving your review and we are sorry to see how dissatisfied you are feeling with our home. We have had conversations with your Grandad and we are aware of some teething problems in the first few days of his stay with us, all have been discussed and resolved and the staff have a very good relationship with your grandad. I have tried to call you directly to discuss your concerns and have left you a voicemail, please call me at your earliest convenience on 01614 490771 so we can talk through your feedback and I can explain what steps have been taken to support your grandad and your family at this very difficult time.


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Review from J H (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to move into Marple Dale following a fall at home. It was his decision, but I still thought he would be unhappy, to begin with. However, he settled in amazingly quickly. I have never heard a complaint from him. He especially loves the food and the activities. During the initial enquiry stage,
the staff were helpful and friendly in guiding us through the process. One thing that impressed me at that time was that when I would telephone, someone always answered the phone quickly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Nancy P (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident here since March 2022. Since then, I have been impressed with the standard of care she receives and the professionalism of the staff. I have found everyone to be approachable, friendly, caring and responsive - nothing is too much trouble. The accommodation is lovely, and
the gardens are spectacular. My sister thoroughly enjoys the activities offered, from scrabble afternoons to shopping trips, to a barge trip on a local canal. My sister reports that the food is good; there is always a choice of meals, and it is all homecooked too. I was apprehensive at first, but everything is better than I expected.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Derek S (Friend of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I find it frustrating to arrange visits (Marple Dale Care Home). The process is too complicated through the head office (website) then through the home to arrange times. Our resident got a few visitors yet we find restrictions on visits. We are aware of the quirks during the pandemic but
it is very sad that visits seem obstructive.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Richard (Husband of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Marple Dale for nearly 4 years. She has always been given excellent care there. The staff are fantastic and there is a real family atmosphere with the other residents. My wife settled in quickly and is as happy as she can be. I am happy too because I have complete confidence
that she is being looked after so well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John H (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like going to all activities. I especially like scrabble, crosswords and entertainers.
I am very happy with the care I receive.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review and we are pleased to hear how much you enjoy the home's life enrichment programme. If there is anything you would like to see in the homes calendar please do let the activities team know. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gerda C (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are lovely. I like going to activities - bingo, arts and crafts, entertainers. I am missing my family. I cannot wait to see them once Covid has gone.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, this year has been challenging for everyone due to the pandemic and if you have any concerns please do let the team know. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan L (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely food. Great activities. Happy with the care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review and how you are enjoying the home's life enrichment programme and dining experience. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joyce P (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here two and a half years and have enjoyed my stay at Marple Dale. I enjoy spending time with the activity team. My room is always kept clean and tidy.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review and the positive comment regarding the home's life enrichment programme. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Edward M (Father of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with this home has been good. Agency staff not quite as caring as regular staff. Transfer to get service users out and about is poor. The whole of the outside is shabby and needs a good painting, and some work over windows needs cleaning; this is evident when you drive up to the front
of the building.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We are in the process of recruiting new staff to the team and our service is being monitored by the Regional team. We do have a maintenance program in place and hope to be able to continue works as the weather permits. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.


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Review from B H (Husband of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are first class. The home is clean and comfortable set in lovely surroundings.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from I M (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am surprised at the cost, but I have no means of assessing value for money. On the whole, I have nothing but praise for my treatment.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Adrian M (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak to my father by telephone almost every day and he has nothing but praise for the care home. They have worked hard to keep him safe and happy during very difficult times; restrictions are in place but the staff do their best to minimise the impact and to explain why things are being done in different
ways.
With the recent relaxation of visiting restrictions, I was able to see my father for the first time in four and a half months. Precautions against Covid-19 were in place but both effective and unobtrusive. It was good to see him and reassuring to know that he was in safe hands.
A big thanks to all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S W (Brother of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home to be helpful, considerate and efficient in dealing with my brother's problems.
I have never had any concern that he is not getting the best possible care.
The care home and company have kept me totally informed on everything, even during these difficult times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Barchester Marple Dale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Barchester Marple Dale Care Home is calculated as follows: ( (213 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 266 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Marple Dale Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Michelle

Michelle Timperley

Job Title: General Manager

Hi, my name is Michelle, and I am the General Manager here at Marple Dale Care Centre.


Thank you for taking the time to look further into what Marple Dale Care Centre has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked for the Healthcare sector for approximately 25 years as a Registered General Nurse, Nurse Manager, Turnaround Manager and Registered Manager throughout the Manchester & Lancashire Area working alongside a wealth of experienced healthcare professionals.


I love my role and what I do and I am lucky to be supported by a fantastic team that demonstrates a nurturing warm and compassionate approach.


The home's core objective is to promote a high standard of person-centred, kind and compassionate care.


Pop in for a cuppa and speak to one of the team, you’re always welcome!