Review from Sarah N (Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

I am very pleased with my experience at Marple Dale Care Home the staff are excellent and really make me feel as I can talk to them if I have got a problem they try to sort it out for me. If I have letters for appointments I give them to the nurse and they sort them out.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J L (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

Having not seen my mother for three months, due to Covid-19, I was very pleased to be told I could visit her last Tuesday. I was worried about how they would organise the visit to stop any infection being spread on. They did an excellent job. Our temperatures were taken, table, and chairs sanitised

before we sat down and hand sanitizer provided. Can't praise them enough for their care, especially over the last few months for my mother, as she had Covid-19. Not bad enough to go to the hospital, but protection was in place to stop the spread. Excellent job.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Colin H (Brother-in-law of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Generally, well run establishment with very friendly and helpful staff. The activities aspect is very impressive. On the security side, it is disconcerting to find that there is no one on duty on reception at weekends. It's evident that maintenance is sadly lacking with broken/leaking gutters, and external

features desperately in need of a coat of paint.

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Review from Pat M (Mother of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

My son has been at Marple Dale since being discharged from hospital after having had a car accident in February 2014. His care at Marple Dale is second to none. The staff all treat him very, very well. As a mother, it is so good and comforting to see the love and care my son receives.

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Review from L A (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

Mum feels safe and mostly contented in her room. The staff are kind and some show affection to her. The staff, especially the activities staff, encourage her to join in with activities but due to her fear of being hoisted and general anxiety of change, she is reluctant to do so. We are appreciative

of all the care and attention she receives. It has been a great comfort to myself and my family to know that she is being well looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Stephen L (Nephew of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

Admirable from the pleasant staff in reception to the people who look after the residents, first class. Special mention to the ladies on reception. Very courteous and helpful. Cheerful and always smiling. Well done.

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Review from Peter D (Relative of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Nursing and caring excellent. Activities need more full-time support. Choices of menu could be improved. Support staff excellent and very approachable.

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Review from Denise H (Mother of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

My daughter has lived in this beautiful home for almost 9 years and is extremely happy there.
She is very well looked after and cared for.
The nursing and care staff are excellent.
I have given management as good and not excellent as she is fairly new to the role.
Activities need improving, they

were once excellent, but not anymore.

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Review from John K (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

Generally very good.
Disappointing that everyone is so busy and that more time can't be devoted to spending time with residents.

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Review from Ian W (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very happy and make the residents stay a lot less stressful than it could be.

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Review from H A (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

Over the time my father has been a resident he has settled in well. He has a lovely, comfortable room. He likes the meals most of the time. When I have asked him about care, he says staff are patient and kind. There is, on the whole, a very nice atmosphere at Barchester Marple Dale Care Centre.

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Review from J K (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

Generally feel that my mum is well looked after and cared for. The facilities are kept clean and maintained, though at times it takes a while for action to take place - eg, fix the windows.
Not all staff take time with the residents, and it feels rushed - though don't see that as any individual's fault,

just the process that needs to be managed.

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Review from C N (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

In general, my husband finds the staff helpful and is treated kindly by all day staff but does not always feel the same about night staff as more agency staff are used and they are not as good as the carers actually employed by Marple Dale.

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Review from Catherine J (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

My father has been a resident at home at Marple Dale for 4 years now and the care he receives is excellent. The staff are caring and friendly, you are welcomed as soon as you enter the building. The home is well run by the management and office staff. The activities are varied and trips out are often

arranged for those able to go out.
Our family feel that my father wouldn't be here now if he hadn't had such good care.

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Review from P S (Sister of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly with both my sister and me. My sister is very happy at Marple Dale and she is treated with kindness and respect.

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Review from Charles H (Husband of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience

After looking at a number of homes in the area for my wife we selected Marple Dale and have been very happy with all aspects of the care and environment at the home.

The levels of nursing and care staff are excellent and when a request is made it is normally met within a very short period.

The

environment surrounding the home is very peaceful and pleasant.

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Review from Rita S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum moved in around October 2016, she had been self-sufficient up until June. Mum's room is what impressed us at first, unlike all the other places we had seen, it was not just a 'box', looks like a mini apartment which is lovely and very homely. The building is set in its own grounds, really lovely,

so from a visitors point of view, it does not make you feel depressed in any way.

The staff are absolutely wonderful, they are always popping in to see how mum is, day and night, and have the time for a quick chat. It was very difficult for me to trust that anyone could do a better job of looking after mum than I have over the years but within a short length of time, they had all sussed mum out to a T and had gotten to know her just as well as I did.
This is such a relief, so now when I visit mum I can sit, relax and chat and spent quality time with her rather than constantly worry about her. The family and I feel so lucky that we found and managed to get in here.

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Review from B F (Sister of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

Since coming to live at Marple Dale Care Centre for the nursing care my sister has been very well looked after. The staff are all kind and cheerful and respond to her needs well. They do take time to chat when time allows and help her with her intake of food at mealtimes. Lovely home cooking and delicious

cakes and pastries. Small appetites do need lots of nurturing and my sister requires and receives this. Laundry now on track- great!

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Review from M H (Son-in-law of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been here for 7 years approximately and has always been well looked after. The care staff have always been caring, helpful and willing to help. However, I feel that the number of staff should be increased due to the number of residents who require total care. As it always appears

that the carers are always stretched.

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Review from D B (Husband of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience

My wife suffered from 2 sever strokes and is peg fed- i.e unable to swallow or speak. She has been a resident at the care home since August 2014 and during this period she has been treated in an extremely caring manner- which is my main overall concern for her well being. I visit twice a day- every

day and accordingly I see how the management team, ward manager and nursing staff work and I feel quite happy with the organisation in this respect. I am especially pleased how the carers treat my wife, with dignity primarily but also with kindness. My overall marking is of caring management team which reflects in the loving care she receives. I am genuinely pleased with the choice I made.

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Barchester Marple Dale Care Home

Care Provided by Barchester Marple Dale Care Home

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Funding & Fees Guide for Barchester Marple Dale Care Home

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