Hilltop Court Care Home

Dodge Hill, Heaton Norris, Stockport SK4 1RD
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9.6 73 Reviews
  • Hilltop Court Care Home, Stockport
Hilltop Court Care Home is purpose-built to provide the very best of everything, from the outstanding care, to the beautiful accommodation, to the high quality, delicious food and enjoyable lifestyle activities.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team have access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

At Hilltop Court Care Home, the Lifestyle team members work hard to ensure residents' individual needs are met. Uncovering and capturing individual resident hobbies and interests, as well as resident life histories, is an essential element of success in providing personalised daily activities which residents will enjoy.

The food on offer at Hilltop Court is of the best quality to ensure that you love what you eat and get everything you need nutritionally, too. At Hilltop Court Care Home, they understand that nutrition and hydration is the foundation of an individual’s wellbeing.

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Care Provided by Hilltop Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alex Ross (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hilltop Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,249
    • Self-Funded Nursing Dementia Care from £1,250

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Hilltop Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Hilltop Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Hilltop Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Hilltop Court Care Home Reviews (73)

Total of 73, showing 1-20
9.6

Hilltop Court Care Home has a Review Score of 9.6 (9.577) out of 10, based on 11 reviews in the last 2 years. Over all time Hilltop Court Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from J R (Sister of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the overall experience here, but especially with the high standard of care given by the staff to the residents, delivered with care and compassion.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Court Care Home

Thank you for your review of Hilltop Court Care Home! We're so pleased that you find the care to be of such a high standard; it's wonderful to know that you see that residents are looked after with care and compassion.


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Review from B W (Wife of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was excellent, from the day we went into Hilltop Court until the day he passed away.
To all the medical staff, carers, laundry ladies, cleaners, office staff, managers and kitchen workers my family and I would like to say a big thank you. I'll never forget our 65th wedding
anniversary and my birthday (same day). They made it so memorable. My husband died two days later.

Reply from Julie Brookes, Home Manager at Hilltop Court Care Home

Thank you so much for your kind words. It was our pleasure to provide the party for your 65th wedding anniversary and your birthday. Once again, we offer our sincere condolences to you and your family.


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Review from G R (Stepdaughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank one of the staff and the manager for dealing with the issues regarding lost clothing, my stepdad has now got all his clothes and also has some personal items hanging on his bedroom wall. When I visited today, my stepdad looked lovely and clean and was wearing his own clothes. He
was happy and laughing to himself. The staff were all very friendly and engaging.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you for your thoughtful review. I'm glad to read that your issues have been resolved and that your stepdad was happy and laughing to himself when you saw him. With best wishes, Honor Keatley Managing Director


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Review from M O (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted by social services 2 weeks ago an seems settled despite thinking another resident is trying to harm her which obviously isn't reality.
The staff are second to none. They seem to really care about their residents and nothing is too much trouble. Mum likes her room, the food and all
the care givers. I feel she is safe and well cared for. I would recommend Hilltop Court.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you for your very honest review. Those first few weeks of settling into a care home can be tough for everyone but our experienced team members quickly get to know their residents and how to best reassure them.
It is lovely to read that you believe your mum is safe and well cared for. Thank you for sharing this.
With best wishes


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Review from C D (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is one of the most difficult decisions to make having to move your beloved husband into a care home.
It has been nearly a year since my husband became a resident at Hilltop Court. I have nothing but praise for the staff who have looked after him. He is always clean and dressed. They have all got
to know him and treat him with the utmost respect and dignity. He has settled well and seems happy.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a wonderful review - thank you.
I'm sure your review will give great comfort to other care seekers who will be making that difficult decision of moving a loved one into care.
With best wishes,
Managing Director


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Review from Marion H (Friend of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was happy and clean, and the staff engaged with him and other residents. Everyone seemed well cared for, and visitors were made welcome.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thanks for taking the time to share your thoughts about your friend's experience.
It's good to read that you were made to feel welcome too.
With best wishes.


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Review from M F (Son of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be nice to see some upgrades to the areas that I visit, ie: decorating and some upgrades to the bathrooms/toilets, there are some jobs/work to be done on the outside (repair of windows, it is cheaper to repair the replace). The staff are fantastic, but it would be helpful if they wore name
badges which would be great as one could address them by their name in a professional manner. The staff do a great job under difficult situations and circumstances.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for taking the time to leave a review.
Each of our homes has a rolling environmental plan which is regularly reviewed to keep on track. Often in care homes part of that plan are also the bits of the home you don't see but I will follow up on the points you raised.
All team members should wear name badges so I'll raise this with the home manager.
It's good to read that you feel the staff do a great job. We think so too!
With best wishes.


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Review from Janet S (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Hilltop Court for almost 5 years. The level of care has always been high and I have not had any concerns around staffing levels, communication or that my mother's care plan doesn't meet her needs. At management level there have, at times, been frequent changes, however
this appears to have now been resolved.
Hilltop Court is always inviting to visitors and they strive to deliver a varied activity programme for the residents. I highly recommend the home to others.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for sharing your and your mother's experience of Hilltop Court.
I agree that management changes have now been resolved and it's good to read that you highly recommend Hilltop Court to others.
With best wishes,
Managing Director


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Review from Elaine B (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, my mum can be very challenging but they treat her with dignity and patience. She has been at Hilltop for three years and they have built up a good relationship with her, she is always smiling at them when they stop to chat to her. They always listen to any worries I have and have
been so supportive over the years. The building is very clean and tidy and the food is good. There are daily activities which the staff encourage my mum to participate in and she has been out in the minibus to various places including an aquarium and the safari park which she enjoyed. I'm very happy my mum is settled and well cared for.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

It sounds like your mum has a busier social life than me!
Thanks so much for sharing what a positive experience your mum living at Hilltop is for all of you.
With best wishes,
Managing Director


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Review from Janet E (Friend of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit our friend every one or two weeks, we always find all the staff we meet excellent - courteous and professional.
We cannot really offer an opinion on food and drink activities etc.
Our friend is certainly very happy here although we do find the monthly invoices a bit high.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for taking the time to write a review.


With best wishes,
Honor Keatley
Managing Director


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Review from E P (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with Hilltop Court Care Home since my dad has been placed here. The staff are always attentive and have established a lovely rapport with my dad.
Dad seems very settled at Hilltop Court and has been since the very first week. The only request I have is that Dad gets a little
outing every now and again. He went to the pub with the other residents proper to Christmas which was great so anything like that would be wonderful.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for your positive review. I believe we are currently recruiting for an activities lead so I am sure outings will feature as part of the activities programme then. It's great to read how settled your dad is.
With best wishes, managing director.


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Review from Thomas K (Husband of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased my wife is safe and looked after well. She is the same the last few weeks but moves around the ward well. Some days she is unsettled and then the next time we come she is quite calm.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for leaving such a positive review. It's good to read that you feel your wife is safe and looked after well.
Best wishes,
Honor Keatley
Managing Director


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Review from Mary G (Wife of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent the last seven weeks at Hilltop Court. He had been very unwell and had already been in hospital for 11 weeks. The management and staff were exceptional. Every one of his needs was met with kindness and efficiency and lots of humour and fun. Nothing was too much trouble. I transferred
him to a nursing home nearer to my home with a heavy heart. (Thank you, Hilltop Court, for everything).

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a wonderful review. I do hope your husband enjoys a positive experience in his new home as he has had at Hilltop Court.


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Review from Patricia P (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband was transferred from hospital into Hilltop Court the standard of care has been excellent. The staff are very professional, kind and respectful. My husband has started to read out loud and is talking again, something he stopped doing whilst in hospital. There seems to be activities every
week which my husband participates in. As we are still in the pandemic I've not seen my husband's room yet, we see each other in the conservatory or outside in the courtyard.

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Review from Peter B (Brother of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to take this opportunity to thank the staff of Hilltop Court. Particularly the Wembley unit for the care and attention that they gave my brother from the day he entered, especially the latter weeks of his life. The staff showed exemplary respect towards my brother and his family right
up to the moment he passed away.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for writing such a lovely review during what must be a difficult time. It is lovely for the team to read what a difference they made to your brother.


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Review from Ruth D (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have to say that information during covid is not very forthcoming and the lack of understanding by management is very high.
All I have to say is that to be told that we can see my parent who has severe dementia through the window or by video link which by the way she has no capacity to understand
and suffers great distress not being able to touch us shows a lack of understanding in my mother's condition.
The care staff themselves are lovely and show mum a lot of care.
It often takes more than 5 phone calls to various extensions to get anyone to answer in order as an essential carer to book an appointment.

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Review from Amanda P (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad moved to Hilltop Court he is talking more, found him dancing when we came last week, there was a singer and dad was having a great time, something I thought he was past now. Was lovely to see. All the staff are friendly and caring. Very happy with the care my dad is getting.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What an uplifting review - thank you so much for sharing this with us. I love the image I now have of your dad dancing and having a great time!


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Review from Ruth D (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after and is always very clean and tidy.
Drinks are plentiful and assistance is always at hand.
Thank you to all the staff and management.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a lovely review - thank you so much for taking the time to submit it.


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Review from Derek W (Husband of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very caring in the work they do. They are caring and happy with residents and relatives in the hard and difficult work they do.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you for your review, the team members really do do an amazing job!


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Review from Rebecca B (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Hilltop Court. The care and support provided is excellent. I have found all staff very patient with my father. I feel all the staff work incredibly hard under these most trying times during the pandemic. I cannot fault the care and support my father receives!

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a wonderful review, thank you for taking the time to submit it. It's great for the team to see what a positive impact they have.


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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Hilltop Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Hilltop Court Care Home is calculated as follows: ( (85 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 123 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Shibani

Shibani Patel

Job Title: Home Manager

Joined: 2017

Shibani Patel is the Home Manager at Hilltop Court Nursing Home.


Hello, my name is Shibani,


I have worked in care sector for over 15 years.


I have been working for Harbour Healthcare since February 2017. I have worked in a different role within the Company, such as Senior Carer, Deputy Manager, Acting Manager and currently working as Peripatetic Support Manager at Hilltop Court.


I am a caring, sympathetic, and hard-working person who is always focused on providing a safe, warm environment for our residents and family/friends. My passion is to provide Person-Centred Care to all our residents. I go the extra mile to put a smile on our resident’s faces.


I am proud to be a part of a team who make a difference to the lives of their residents living with advanced dementia and EMI nursing needs at Hilltop Court.


Rosie

Rosie O'Brien

Job Title: Administrator

Joined: 2018

I am the Home Administrator at Hilltop Court. I have been with Harbour Healthcare for 3 years and originally started as a Care Assistant at Peel Moat Care Home.


I like working in Care because no two days are the same and helping both residents and their families during this time of their life makes the job very rewarding.


Layla

Layla Rainsford

Job Title: Clinical Lead

Joined: 2014

I began working at Hilltop Court in 2014 as a newly qualified nurse.


I am the Unit Lead of Wembley House, which is the male unit. Working on Wembley House is challenging, however, I enjoy the daily challenges this brings.


My passion is to provide person-centred, holistic care to all 24 residents This at times can be difficult, as they all have different stages and levels of dementia, which requires them to need our specialist EMI nursing unit.


We, therefore, work alongside the residents and families so that we can customise the care we provide to each individual resident's needs.


Kelly

Kelly Watson

Job Title: Senior Care Assistant

Joined: 2015

Hello, my name is Kelly,


I have been here at Hilltop Court for 15 years as a Laundry Assistant and Kitchen Assistant.


My current role is as a Senior Care Assistant. I really enjoy every minute of making a difference to the residents.


Frequently Asked Questions about Hilltop Court Care Home

What types of Care is Hilltop Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hilltop Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hilltop Court Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Hilltop Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hilltop Court Care Home to the centre of Stockport?

0.3 mile(s) as the crow flies, distance by road may be significantly further.