Hilltop Court Care Home

Dodge Hill, Heaton Norris, Stockport SK4 1RD
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9.5 73 Reviews
  • Hilltop Court Care Home, Stockport
Hilltop Court Care Home is purpose-built to provide the very best of everything, from the outstanding care, to the beautiful accommodation, to the high quality, delicious food and enjoyable lifestyle activities.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team have access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

At Hilltop Court Care Home, the Lifestyle team members work hard to ensure residents' individual needs are met. Uncovering and capturing individual resident hobbies and interests, as well as resident life histories, is an essential element of success in providing personalised daily activities which residents will enjoy.

The food on offer at Hilltop Court is of the best quality to ensure that you love what you eat and get everything you need nutritionally, too. At Hilltop Court Care Home, they understand that nutrition and hydration is the foundation of an individual’s wellbeing.

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Care Provided by Hilltop Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alex Ross (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hilltop Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,249
    • Self-Funded Nursing Dementia Care from £1,250

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Hilltop Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Hilltop Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Hilltop Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Hilltop Court Care Home Reviews (73)

Total of 73, showing 21-40
9.5

Hilltop Court Care Home has a Review Score of 9.5 (9.476) out of 10, based on 9 reviews in the last 2 years. Over all time Hilltop Court Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from Joanne C (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my dad is happy and well cared for. He settled in really easily to my surprise, so I have no doubt at all that he is in a very well cared for place. The staff are always so lovely and willing to help. Dad always looks well after I see him, which to me is very important.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for taking the time to write a review. I'm so pleased your dad is happy and settled. It's great for the team to hear what a difference they make.


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Review from Paula M (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Hilltop Court nursing home for just over 12 months. His first visit to the home was extremely stressful as it was an emergency placement, I literally had to leave my dad there with complete strangers and pray he’d be ok. He’s been a very challenging resident for them as he
continually tries to look for ways to escape!! The staff have given love and support to my dad throughout.
They have not only been his carers but his family as they’ve been on lockdown almost all year. The management and staff keep me informed with everything that my dad is going through. During this time he was admitted to hospital with covid, the staff have helped build him back up again. They definitely care for the personal needs of the residents. They constantly put my mind back at ease. I thank them all from the bottom of my heart.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a lovely review. A true testament to the teams love, patience and dedication. Thank you so much for sharing this.


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Review from Maureen C (Daughter-in-law of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provided my mother-in-law with excellent care during her time with them. She suffered from dementia and the staff from the Manager, Personal Care worker, medical staff and the activities lady were so caring with her. She was treated with dignity and the staff made sure she was always safe.
Everything is provided to make residents feel they are in a home from home situation. We were always informed if she had required any outside medical attention and you were welcome to discuss any issues with the manager or staff. I would recommend it to anyone wanting to be sure their relatives were looked after.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Many thanks for taking the time to write this review - creating the right environment and delivering great care really is a whole team effort.


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Review from Diane H (Wife of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Hilltop Court for 18 months and during that time he was treated with dignity, love and compassion. The staff are truly dedicated to looking after the residents and engage with them at every opportunity. The activities on offer were varied and enjoyable with all residents encouraged
to take part. The staff were very supportive of myself and I was made to feel welcome at all times. We are all so pleased that Hilltop Court was chosen to look after him in the final stages of his life. The staff really do go the extra mile.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Thank you so much for your kind review. It is so important for our team members to be able to see through these reviews, what a difference they make, not only to the resident who they care for so well but also that persons wider family and friends.


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Review from Jane L (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is living in a caring home. She is well looked after by a loving and attentive staff. her room is kept clean and it is an attractive and pleasant place. I think the food has improved in quality and taste.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

What a lovely review - thank you. It is very important for the team members to have feedback and to know what a difference they make not only to the resident but also their family and friends.


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Review from Cathy W (Daughter of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hilltop Court are amazing. They treated my dad with dignity, care, compassion and love. I can't speak highly enough of the care that my dad received and of the kindness that was given to us, his family.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Many thanks for taking the time to complete a review. It is lovely for the team members to see how their care has had such a positive impact.


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Review from Linda L (Sister of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise all the staff at Hilltop Court enough. My sister has always been well looked after and given lots of attention throughout her stay there. She was recently very poorly and was put on the end of life pathway at the hospital. Hilltop Court took her back and thanks to their love and care
she is nearly back to her happy active self.

Reply from Honor Keatley, Managing Director at Hilltop Court Care Home

Many thanks for taking the time to send in a review. It is so lovely to hear that your sister is doing so well under the care of the Hilltop Court team. It is always greatly appreciated when we receive reviews letting the team members know what a great job they're doing.


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Review from D J (Daughter-in-law of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat all residents as individuals, using their names, taking time to explain what they are doing and why. Residents are well looked after, food is good quality.
My mother in law is diabetic, requiring daily insulin injections. The nursing and care staff take great care to make the medication
process as calm as possible as my mother in law has dementia, so each time is like the first time every day.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your review. It is kind of you to explain how the staff approach your mothers own medical needs, it is so important for others to know that the team are kind and caring. Many thanks for your kind comments. Kind regards.


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Review from Angela B (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has the use of a minibus and my dad along with some other residents was taken out to a garden centre for afternoon tea. My dad enjoyed himself looking around the garden centre and I met him there. It was well organised and a great time was had by all.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your feedback and an example of resident activities. I'm so pleased that the garden centre trip was a success! Kind regards


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Review from K B (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the majority of situations care, food, hygiene and compassion are well evident from the staff at Hilltop Court. Given the nature of a Dementia specialist care home, the staff have certain challenges above and beyond the usual care home needs and service provided. We have learnt not to allow our dad
to have valuables and not to get too upset if clothing and other items 'go missing'. It seems with some dementia sufferers, collecting unattended objects and tidying up becomes a bit of an obsession!! That said, the staff try their best to reunite the real owner with 'collected' items.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for taking the time to review Hilltop Court. You have identified the essence of dementia care environment, the staff team are working so hard to ensure that all are happy, that involves looking for items which have been moved, looking for items which may have been moved and looking for items which were never there in the first place! The challenges of dementia care are endless, no two days are the same and the care team always cope with the 'unexpected' in a calm, kind and caring way. The Hilltop Court team are fantastic at what they do! Kind regards


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Review from A E (Sister of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been here for a year and is well cared for and settled.
I wish she could get some fresh air to buck her up.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for taking the time to review Hilltop Court. I am glad to hear that your sister is well cared for and settled. With regard to your comment about fresh air, I am not aware of your sister's circumstances, but the home does have a very accessible garden patio. In the better weather residents enjoy entertainment, hobbies and social time outside, in fact, Hilltop Court won 2 awards in the hotly contested 'Harbour in Bloom 2018' Competition and the converted 'Golden Trowel Award' was presented to the home for the best garden where residents had contributed to the design and maintenance. I do however understand that just recently the outside space has been unusable, due to the wind and rain. As always if you have any concerns regarding your sisters care, do not hesitate to speak to the home manager, who is always happy to speak to family members in order to take on board ideas and suggestions. Kind regards


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Review from D W (Sister of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems happy and settled. She is well looked after and kept clean and dry.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for taking the time and trouble to review Hilltop Court. Kind regards


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Review from Doreen G (Friend of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friends mum always looks as if she is well looked after. I am happy that the staff are very helpful and good.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you, everyone works hard to ensure that our residents receive the best of care. Kind regards


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Review from Marie E (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hilltop are very caring and nothing is too much trouble.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your review, your feedback is much appreciated. Kind regards


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Review from C N (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Hilltop Court 12 months ago, my mother has been treated with great dignity and respect by the kind and caring staff. The manager and her dedicated team provide the care package that my mother needs and that cannot be provided anywhere else, in such a friendly environment.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your wonderful review of Hilltop Court. Your kind comments about the Home Manager and her team certainly reflect their desire to deliver the very best of care to our residents. Kind regards


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Review from L D (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is treated with great dignity and respect at all times. The staff are caring and professional.
At Hilltop Court, relatives are made to feel welcome at any time. Thank you all at Hilltop Court for caring for my mum.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your thanks and positive review of the care and attitudes of the team for both residents and their families. It is much appreciated. Kind regards


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Review from Howard D (Son-in-law of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is treated with lots of love, respect and care at all times. The staff at Hilltop Court are caring and attentive at all times. They certainly make relatives feel at home when visiting and are made to feel welcome at all times. Thanks to all the staff at Hilltop Court.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for being kind enough to submit a review for Hilltop Court. The team work so hard to ensure the care and happiness of our residents and it is gratifying for them when this is recognised in such a way. Kind regards


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Review from Donald P (Husband of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the attention given.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for your review, it is much appreciated. Kind regards.


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Review from J G (Brother of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and look after my sister very well.
She is settled and as happy as is possible due to her illness.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you very much for your review and your kind comments about the team. Kind regards.


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Review from John L (Son of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother on the 15th October and found her quite content at Hilltop Court. The home was clean, tidy and well staffed. The staff were welcoming and pleasant and offered me a hot drink. The front door was answered promptly. The attitude of all staff to patients/residents was excellent and they
tended to their needs well. The managers made a point of speaking to me and had a chat about my mother. All good!

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thank you for your review of Hilltop Court. Your comments will be very helpful for those who are searching for care for a loved one. Kind Regards.


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Hilltop Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Hilltop Court Care Home is calculated as follows: ( (80 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 105 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Hilltop Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Shibani

Shibani Patel

Job Title: Home Manager

Joined: 2017

Shibani Patel is the Home Manager at Hilltop Court Nursing Home.


Hello, my name is Shibani,


I have worked in care sector for over 15 years.


I have been working for Harbour Healthcare since February 2017. I have worked in a different role within the Company, such as Senior Carer, Deputy Manager, Acting Manager and currently working as Peripatetic Support Manager at Hilltop Court.


I am a caring, sympathetic, and hard-working person who is always focused on providing a safe, warm environment for our residents and family/friends. My passion is to provide Person-Centred Care to all our residents. I go the extra mile to put a smile on our resident’s faces.


I am proud to be a part of a team who make a difference to the lives of their residents living with advanced dementia and EMI nursing needs at Hilltop Court.


Rosie

Rosie O'Brien

Job Title: Administrator

Joined: 2018

I am the Home Administrator at Hilltop Court. I have been with Harbour Healthcare for 3 years and originally started as a Care Assistant at Peel Moat Care Home.


I like working in Care because no two days are the same and helping both residents and their families during this time of their life makes the job very rewarding.


Layla

Layla Rainsford

Job Title: Clinical Lead

Joined: 2014

I began working at Hilltop Court in 2014 as a newly qualified nurse.


I am the Unit Lead of Wembley House, which is the male unit. Working on Wembley House is challenging, however, I enjoy the daily challenges this brings.


My passion is to provide person-centred, holistic care to all 24 residents This at times can be difficult, as they all have different stages and levels of dementia, which requires them to need our specialist EMI nursing unit.


We, therefore, work alongside the residents and families so that we can customise the care we provide to each individual resident's needs.


Kelly

Kelly Watson

Job Title: Senior Care Assistant

Joined: 2015

Hello, my name is Kelly,


I have been here at Hilltop Court for 15 years as a Laundry Assistant and Kitchen Assistant.


My current role is as a Senior Care Assistant. I really enjoy every minute of making a difference to the residents.