Hilltop Court Care Home

Dodge Hill, Heaton Norris, Stockport SK4 1RD
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9.5 73 Reviews
  • Hilltop Court Care Home, Stockport
Hilltop Court Care Home is purpose-built to provide the very best of everything, from the outstanding care, to the beautiful accommodation, to the high quality, delicious food and enjoyable lifestyle activities.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team have access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

At Hilltop Court Care Home, the Lifestyle team members work hard to ensure residents' individual needs are met. Uncovering and capturing individual resident hobbies and interests, as well as resident life histories, is an essential element of success in providing personalised daily activities which residents will enjoy.

The food on offer at Hilltop Court is of the best quality to ensure that you love what you eat and get everything you need nutritionally, too. At Hilltop Court Care Home, they understand that nutrition and hydration is the foundation of an individual’s wellbeing.

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Care Provided by Hilltop Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alex Ross (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hilltop Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,249
    • Self-Funded Nursing Dementia Care from £1,250

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Hilltop Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Hilltop Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Hilltop Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Hilltop Court Care Home Reviews (73)

Total of 73, showing 61-73
9.5

Hilltop Court Care Home has a Review Score of 9.5 (9.476) out of 10, based on 9 reviews in the last 2 years. Over all time Hilltop Court Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from Ronald M (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is given by friendly staff.
The rooms are basic.
Management is pleasant and supportive and this is evident in the staff attitude and stability.

Reply from Alison Foreman, Commercial Director at Hilltop Court Care Home

Thanks for taking the time and trouble to write a review, your feedback is valuable to us.
The home does much to ensure that the care given is of a good standard and our care team is motivated to give that standard of care by the enthusiastic Home Manager.
Kind Regards


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Review from Kim M (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a previous home, Mum was admitted to another care home for 8 months. After careful consideration, they thought Hilltop Court would be best suited to my Mum's needs. We initially had a few settling in problems, but now our Mum is the happiest we have seen her in over 12 months. She is settled and
loves the staff. They all seem to have a very good understanding of the needs of the residents that are there.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Thank you for taking the time to review the care and services at Hilltop Court. You have perfectly explained how the happiness of a resident is totally dependent on getting to know that resident as an individual. It takes time and understanding and a little 'settling in' but our care teams are now experienced at getting to know our residents well and, if possible, speaking to families about how they can better get to know the newest resident in the home. Thank you once again for taking the time to write a review. Kind Regards


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Review from Jan M (Daughter-in-law of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thrilled at Mum in Law's progress at Hill Top Court, Stockport. 15/10! As an ex-Inspector in the Care sector, I visited numerous homes. At previous care homes she was confined to bed, had bed baths, carers assisted her to eat and drink. She had no interaction with other residents.
Hill Top Court
is cosy, immaculately clean, with genuinely friendly staff.
When we ring we are given a detailed explanation of how she is. and she has showers not bed baths!
She is often up, dressed and with other residents (we were told that she wouldn't ever get dressed again!). She is now able to eat sandwiches with very little aid. The Activities Coordinator is engaging her in activities. The staff treat residents and relatives with dignity. I use a wheelchair and they are always happy to help me. Staff and management are lovely, attentive and empathetic.
Her friends made a long trip to visit and were ecstatic to see how contented she is. The hospitality is great!

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Thank you very much for such a positive review of Hilltop Court. Your comments regarding the home and care team are so encouraging and will give them a real 'boost' to hear how they have had such an impact on your mother's quality of life. This is such a 'good news' story and I thank you for recording it for others to see. Kind Regards


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Review from Sarah J (Granddaughter of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, friendly staff, very clean.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Thanks for your great review, I am sure that your positive feedback will assist other families who are searching for care for their loved ones. Kind regards


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Review from Alan M (Husband of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Hilltop Court is a good one. I find my wife is treated well with care and dignity. It seems a well run care home.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Many thanks for your review. The Home Manager and her staff work hard to ensure that all residents receive the best of care and it is good to know that you are able to see this is happening. Kind Regards


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Review from Gloria J (Daughter-in-law of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very caring and patient with the residents. I am very impressed with the level of care.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Thank you very much for your excellent feedback. We are always striving to ensure that our care standards are improving and we are pleased to know that this is noticed by residents and families alike. Kind regards


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Review from D W (Husband of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife could not receive anything better in any other home. The boxes ticked are a true reflection. She is looked after and cared for by all the staff at all times.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Thank you very much for this wonderful review. Our teams will be really pleased to know that you are more than satisfied with the care your wife receives. It is really nice to know that they are appreciated. Kind regards


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Review from Jackie H (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, helpful and supportive. Care excellent and tailored to needs. Plenty of activities to aid stimulation.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Many thanks for your review and we thank you for your kind comments. We are always looking to improve our service to residents and I urge you to continue to give us feedback so that our standards can continue to rise. Thanks again Kind Regards.


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Review from P J (Son of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent in every way.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Wow! a wonderful review, thank you very much. Our team at Hilltop Court try so hard to make living at the home safe and enjoyable and of course we want our families and relatives to enjoy 'peace of mind' that their loved ones are well cared for, so we very much appreciate positive feedback as this continues to encourage everyone to sustain the high standard of care and services. Kind Regards


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Review from J B (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are hard working, caring, friendly people. They care for my mums every need, nothing is too much trouble. The staff make us as a family feel welcome and answer any questions we ask. Which sometimes can be upsetting to us but we are treated with respect and answer us with respect. My mums
needs are always 1st and she is treated with dignity and respect and sense of humour. The nursing home is clean and well maintained. The food is always nicely presented and cooked to a good standard. We are kept informed about mums medication and care. All the staff are friendly, helpful and nothing is too much trouble.

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Review from Eddie H (Husband of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Hilltop Court a superb place for my wife. The staff are great and nothing is too much trouble. The food is good, very well managed at meal times. The Hilltop Court is very well cleaned.

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Review from John W (Son of Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home is excellent, well maintained, very good facilities, absolutely brilliant staff and that my mum is getting the best care ever and I am very pleased with that.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Many thanks for this wonderful review, your kind comments are much appreciated. kind regards


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Review from Brenda L (Wife of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has just completed his second month and has settled in very well. He is quite happy and relaxed which is comforting for me to know. I looked after him single handed for 5 years since his Alzheimer's diagnosis and my head tells me this is right for us both but my heart wants him home. We have
been married over 54 years but I can now have 'quality' time with him rather than the struggle it had become. The staff are wonderful and it feels like one big family where even I am included.

Reply from Alison Foreman, Business Development Manager at Hilltop Court Care Home

Many thanks for your review. We very much appreciate you taking the time and trouble to give your honest feedback. Kind Regards


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Hilltop Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Hilltop Court Care Home is calculated as follows: ( (80 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 105 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Hilltop Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (4)

Shibani

Shibani Patel

Job Title: Home Manager

Joined: 2017

Shibani Patel is the Home Manager at Hilltop Court Nursing Home.


Hello, my name is Shibani,


I have worked in care sector for over 15 years.


I have been working for Harbour Healthcare since February 2017. I have worked in a different role within the Company, such as Senior Carer, Deputy Manager, Acting Manager and currently working as Peripatetic Support Manager at Hilltop Court.


I am a caring, sympathetic, and hard-working person who is always focused on providing a safe, warm environment for our residents and family/friends. My passion is to provide Person-Centred Care to all our residents. I go the extra mile to put a smile on our resident’s faces.


I am proud to be a part of a team who make a difference to the lives of their residents living with advanced dementia and EMI nursing needs at Hilltop Court.


Rosie

Rosie O'Brien

Job Title: Administrator

Joined: 2018

I am the Home Administrator at Hilltop Court. I have been with Harbour Healthcare for 3 years and originally started as a Care Assistant at Peel Moat Care Home.


I like working in Care because no two days are the same and helping both residents and their families during this time of their life makes the job very rewarding.


Layla

Layla Rainsford

Job Title: Clinical Lead

Joined: 2014

I began working at Hilltop Court in 2014 as a newly qualified nurse.


I am the Unit Lead of Wembley House, which is the male unit. Working on Wembley House is challenging, however, I enjoy the daily challenges this brings.


My passion is to provide person-centred, holistic care to all 24 residents This at times can be difficult, as they all have different stages and levels of dementia, which requires them to need our specialist EMI nursing unit.


We, therefore, work alongside the residents and families so that we can customise the care we provide to each individual resident's needs.


Kelly

Kelly Watson

Job Title: Senior Care Assistant

Joined: 2015

Hello, my name is Kelly,


I have been here at Hilltop Court for 15 years as a Laundry Assistant and Kitchen Assistant.


My current role is as a Senior Care Assistant. I really enjoy every minute of making a difference to the residents.