Hilltop Hall Care Home

Dodge Hill, Heaton Norris, Stockport SK4 1RD
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8.9 55 Reviews
  • Hilltop Hall Care Home, Stockport
Hilltop Hall Care Home has been fully refurbished to create a special environment where modern facilities blend in with the character and elegance of a grade 2 listed building. Wood panelling, stained glass windows, chandeliers and a bell tower are some of the wonderful features of the home, along with landscaped gardens in a quiet and elevated location.

The environment is special - and the care delivered to residents is special! The Home has been accredited the Gold Standard Framework in recognition of providing the highest standard of care, for clients requiring both residential and nursing care. This officially places the Home in the Top 2% of care homes in the UK for standard of care.

The team are highly trained and qualified, taking pride in delivering a friendly and caring service to both residents and their families, and work hard to deliver on core principles of supporting independence, individuality and personal interests.

The home has an excellent reputation with both the Regulators and the Local Authority for providing excellent care in a wonderful environment. For more details please view their website.

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Care Provided by Hilltop Hall Care Home

  • Primary Care Categories
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lianne Webb (Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Hilltop Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,249
    • RESPITE Self-Funded Nursing Care from £1,250

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Hilltop Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Hilltop Hall Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Hilltop Hall Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Hilltop Hall Care Home Reviews (55)

Total of 55, showing 1-20
8.9

Hilltop Hall Care Home has a Review Score of 8.9 (8.912) out of 10, based on 8 reviews in the last 2 years. Over all time Hilltop Hall Care Home has 55 reviews.

Overall Experience

  • 38
  • 12
  • 4
  • 0
  • 0

Date Published

55
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Review from S R (Sister of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent evening tonight with my brother and other residents and their families enjoying an evening of Christmas music with mulled wine and mince pies. So lovely to be able to join in after work. So grateful to all the staff who give my brother exceptional care and companionship.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Hall Care Home

Christmas is such a magical time at Hilltop Hall Care Home! We're really pleased to hear that you had such a lovely evening with your brother and some of the other residents and their families. Our team at Hilltop Hall Care Home works so hard to provide exceptional care and companionship to all of their residents, so it's great to know that you appreciate this. Thank you for your kind review! Kind regards,


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Review from E W (Friend of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident here for 6 months before sadly passing. He absolutely loved the home, the staff and made some great friends. Staff were always welcoming and friendly. Nothing was too much for the home and all his needs were met. Thank you staff and managers.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Hall Care Home

Thank you for your kind words about Hilltop Hall Care Home. We would like to offer our sincere condolences for your friend's passing, he will be missed by everyone at Hilltop Hall. It's lovely to hear that you found the staff welcoming and friendly and that they did everything they could to meet the needs of your friend. We will pass on your thanks to the team at Hilltop Hall. Kind regards


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Review from M H (Mother of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been a resident for 17 years. Over the past few weeks I have noticed a big improvement in the overall atmosphere. All staff and management appear to be very happy in their work which reflects on the residents and visitors. I have always been pleased with the care my daughter has received
over the long time she has been a resident at Hilltop.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for sharing your thoughts.
I'm glad you are continuing to see improvements. With Hilltop under new management, it's always good to hear that the team are happy.
I look forward to seeing you next time I visit.
With best wishes,
Managing Director


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Review from Gwen D (Sister of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very helpful and attentive to my brother. All the other residents seem very happy too. There was a lovely homely feel, and the facilities were very good. There are some good plans for Christmas celebrations which will involve family too.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

What a lovely review, and thank you so much for the five-star rating! It's great to read how pleased you are, and it's lovely for people reading this review to have that reassurance when considering Hilltop Hall for their loved ones.
With best wishes.


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Review from Jane D (Sister of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hilltop Hall Care Home have been so caring and helpful. The home is lovely, nice and smells nice. Very pleased with the care that my brother is getting. Just gone into a new room that has been renovated. Very nice. Thank you.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for leaving such a lovely review. It's good to hear that pleased with the care that your brother is receiving.
With best wishes.


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Review from Hannah L (Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilltop Hall is a lovely home. The grounds are stunning, as is the building. My mum is in Hilltop Hall, the staff are amazing, you can always hear laughing and singing. There are activities in the home, Mum loves the knitting group. Everyone is so friendly and welcoming. I feel assured that my mum is
being very well cared for. The management is also amazing, if I have any concerns or queries they are dealt with very quickly and I am always kept updated. I am really pleased with Hilltop Hall.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for taking the time to write such a lovely review and give us a 5* rating. It's great to read about your positive experience.
With best wishes.


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Review from J C (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff very good, very pleasant, lovely grounds, very helpful staff.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for taking the time to leave a review.


With best wishes,
Honor Keatley
Managing Director


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Review from Alan N (Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since 2017. Overall I have been well looked after, and treated with respect and dignity. As an industry I consider provision to be overpriced. Taking advantage of those least able to shop around. In a shoal of sharks, Hilltop is not the worst.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you for sharing your thoughts.
It's good to read you feel well looked after and treated with respect and dignity, this is so important.
With best wishes.


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Review from S L (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been here for nearly 12 months. The first 6 months were a challenge with sub-standard rooms and caring issues. She is now being moved to a nice room. The carers are helpful, smiley and always willing to listen. There is still the issue that dementia patients who do not want to bathe are
not encouraged and are left unwashed. Hopefully, this can be implemented in their training.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you for sharing your thoughts. I have spoken to the acting Home Manager who said she was not working at Hilltop Hall prior to your mother being in a different room. She also confirmed that there is no one living with advanced dementia at the home. I hope both you and your mother will be happy with the standard of care, particularly under the new Home Manager.
It was lovely to read your positive comments about the care team.
I am visiting Hilltop Hall this week and will discuss your review in more detail with the team then.


Best wishes,


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Review from P T (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel my mother is getting suitable care for her needs being bedridden. There are time when they should/could do more care after meal times to clean her hands and face overall. She is receiving suitable care.

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Review from Ruth D (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the new management who have turned a fairly unclean care home and disrespectful staff. Into a relaxed welcoming clean and well trained staff who know how to communicate with both the residents and their families.
I have been highly critical in the past about the bullying that I have witnessed
and was asked to give them six months to turn everything around. Well congratulations I have now had the best visit with my mum who is clean relaxed and very happy in this new environment. The staff are very hands on and supportive of the residents.
I've until retirement last year been in the care profession and know how hard it is.
Well done you took the criticism from me now take my respect for a job well done
Kind regards.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for your honest review. It's great to see you've awarded the home 5* and the team will be thrilled to know that you thought your mum looked very happy during your last visit.
Best wishes.


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Review from C L (Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general care home is excellent. The staff, without exception, are all concerned to do their best for everyone resident here. There are little 'pin picks' of occasional difficulties (where are there not?), eg: some food (I think) unsuitable for quiet elderly people/shortage some days of certain food
etc.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for taking the time to write a review. I appreciate you raising the points, I have already emailed the team to find out more. It's great, however, that you feel the care is excellent.


Best wishes.


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Review from Susan H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager, the home has more activities with residents being encouraged to join in. Mum is now almost always dressed and out of her room.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you for taking the time to submit your review. It's great that your mum is doing so well and to hear about the positive impact new leadership has had.


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Review from A T (Resident) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving in April I have been in a safe, clean environment. Well looked after on a day to day basis. With my limited movement only experienced my room.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you for taking the time to complete a review. I'm so glad to read you are well looked after.


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Review from Martin C (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum is quite new to Hilltop Hall, I could tell from the very beginning that it was going to be a wonderful home for her.
The manager is very understanding, as is the administrator, who is perfect. She can't do enough for me or my mum, she's extremely friendly and helpful and she always
returns my calls and emails quickly, which is very rare these days.
From what I've seen so far, the staff are patient, attentive and caring, while the maintenance manager is another very thoughtful, helpful and responsive person.
He went to great lengths to install and set up a TV for my Mum in her room, including fixing a swivel wall mount for it.
My mum has been in several care homes over the past few years and, although she is hard to please, she is very happy at Hilltop Hall, where she is most likely to spend the rest of her days. She also loves the food and, coming from her, that's high praise indeed!
All in all, it's an excellent home.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

What a wonderful review. It's lovely that you have included so many elements of the team. Thank you so much for submitting your review.


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Review from L J (Sister of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always receive a cheery welcome from the carers/staff and there is always a happy atmosphere. My sister's needs are met with dignity and respect and communication is consistent. Management have dealt with issues promptly and efficiently and feedback by telephone. Activities are varied and excellent
"Monday Matters" via email during lockdown were an invaluable source of communication which helped to ease anxieties of missed visits. The care and attention to detail of the sensory garden and newly built visiting hub reflect the meaning of "Home".

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for your lovely review. It's great that despite the challenging times, the actions the home's team have taken have continued to deliver great care for your sister and also a positive experience for you.


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Review from Gareth O (Son of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Hilltop a little while but looks to be very happy there. The staff are extremely friendly and kind.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for taking the time to submit a review. I'm glad your mum seems happy.


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Review from Lynn B (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother was a resident in Hilltop since August 2020. Unfortunately, my dear mother passed away peacefully on the 15th January 2021. I would like to thank all the staff who looked after my mother, they did so with care, compassion and such gentleness. Thank you for looking after myself,
my brother and my sister whilst we were there. I can't thank all of them enough - the manager, nurses and carers. I certainly recommend Hilltop for your loved one, as I know they will be in the best hands possible. Thank you for making Mum's last few months comfortable. She made everyone laugh, even if she didn't mean to.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Thank you so much for writing this review at what must be a difficult time for you. I'm sorry to hear you have lost your mother. The team will be pleased to know they made a difference not only for your mother but also her wider family.


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Review from Richard P (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was discharged from hospital following a car accident. He was pleased to be able to go to Hilltop Hall because he had known it from visiting friends there and he was well looked after from start to finish. The staff who cared for him were excellent; we couldn't have asked for more and any issues
which he raised were dealt with promptly and fairly by the management team at the home. My sister and I were very pleased with that he had a regular care team who got to know him, and us; that really helped. And the ability to personalise his room was really helpful too. Although we weren't able to visit him during his last days because of Government restrictions (the options which we were offered were appreciated but wouldn't really have worked for Dad if he'd even been able to be aware of our presence), the support and information that we received was very good and made a tough time as good as it could be. Thanks.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Many thanks for taking the time to write this thoughtful review at what must be a very difficult time. The team will be really glad to know what a difference they were able to make for you all.


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Review from John S (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to thank the staff on the second floor with all my heart.
Sadly my mum passed away there two days ago (Sunday). I cannot tell you how much we appreciated the loving care my mum got in the short time she was cared for there, the staff are simply magnificent and looked
after my mum’s many needs to the highest level possible. When I got the call on Sunday morning about my mum’s impending demise, the member of staff who dealt with us was so kind, helpful and generous of his valuable time and his advice in a time of high stress was beyond measure. We shall miss the staff and can rest assured that your home did more than they could possibly know to help my mum through a very difficult period.
Again, many thanks.

Reply from Honor Keatley, Managing Director at Hilltop Hall Care Home

Firstly please accept our condolences regarding the loss of your mum. We are very grateful you felt able to write such a lovely review recognising the special team members at Hilltop Hall. Thank you.


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Current Review Score: 8.9 (8.912)

Overview of Review Score

The Review Score of 8.9 (8.912) out of 10 for Hilltop Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.564 for Hilltop Hall Care Home is calculated as follows: ( (57 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 94 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.348 Points relating to the number of positive Reviews for Hilltop Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lianne Webb

Job Title: Registered Home Manager

Joined: 2024

Hi, my name is Lianne Webb. I am the Acting Registered Home Manager at Hilltop Hall.


I pride myself in being hands-on in my role and ensuring that I develop good relationships with residents, families, and team members to ensure people are safe and well looked after. I also like to make sure we are delivering high-quality person-centred care.


Frequently Asked Questions about Hilltop Hall Care Home

What types of Care is Hilltop Hall Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hilltop Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hilltop Hall Care Home have?

There are 46 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hilltop Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hilltop Hall Care Home to the centre of Stockport?

0.3 mile(s) as the crow flies, distance by road may be significantly further.