Fees is based on Pre-Assessments and Care needs.
Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.
Parking is available on site.
Plane Tree Court has a Review Score of 9.7 (9.650) out of 10, based on 28 reviews in the last 2 years. Over all time Plane Tree Court has 64 reviews.
Review from Jane B (Daughter of Resident) published on 19 March 2025
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to share your kind words and positive experience. We feel privileged to care for your mother and are delighted to hear that you find our staff outstanding and the environment welcoming. Providing compassionate, high-quality care is our top priority, and it's truly rewarding to know that we've helped ease your concerns. Your feedback means a great deal to our team, and we appreciate your trust in Plane Tree.Kind Regards.
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Review from L S (Daughter of Resident) published on 7 March 2025
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to share your thoughtful review. I am so pleased to hear that you are happy with the care your parents are receiving. We truly appreciate your kind words and are committed to working with you to continue enhancing this positive experience. I will be sure to pass your feedback on to the team, as they will be delighted to hear it. We look forward to continuing to provide the best possible care for your loved ones.
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Review from S G (Son of Resident) published on 26 February 2025
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking time submit the review. I am sorry to hear about this experience and it is the first time this is been brought my attention. Can I please request that you reach out to me so that we can arrange a meeting to discuss these matters further. We look forward to meeting you to work in partnership.
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Review from Margaret C (Wife of Resident) published on 9 January 2025
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Reply from Jiji Saju, Manager at Plane Tree Court
First of all, please accept our heartfelt condolences to you and your family. Thank you so much for sharing such kind words. It means so much to us that your husband's final days were filled with the care and comfort he truly deserved. Our team is dedicated to providing compassionate support to both our patients and their families, and we are deeply grateful for the trust you placed in us during this incredibly difficult time. We will continue to honour his memory with the same commitment to kindness and professionalism that you experienced. Please don't hesitate to reach out if there's anything you need in the future.
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Review from Colin B (Brother of Resident) published on 27 December 2024
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Reply from Abhishek Kumar, Support Manager at Plane Tree Court
Thank you for your feedback. We're pleased to hear that you're happy with our staff and overall service. We appreciate your comments on the menu and resident privacy, and we'll take them into consideration as we continue to improve. If there's anything specific you'd like to discuss, please don't hesitate to reach out the manager at Planetree Court.
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Review from Kerry V (Daughter of Resident) published on 24 December 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you so much for your kind words. We are truly honoured that your dad has been with us for the past four years, and it brings us great joy to know that he is well cared for and comfortable in our home. We greatly appreciate your trust in us and will continue to ensure he receives the excellent care he deserves. Thank you again for your support, and please know that we are always here for you and your family.
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Review from M M (Wife of Resident) published on 18 December 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for sharing your experience. It's truly heartwarming to hear how well the staff at Plane Tree Nursing Home have supported both your husband and yourself throughout the years. Your gratitude is evident, and I'm sure it means a lot to the team. Wishing you both continued strength and peace as you navigate this journey together.
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Review from Stephen M (Brother of Resident) published on 11 December 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you so much for your kind words. It means a lot to hear that you're happy with the care your brother is receiving at Plane Tree Court. We take great pride in our team, and it's wonderful to know that the dedication of our staff - from the nursing team to the chef - is making a positive difference in his life. We'll continue to ensure he receives the best possible care and support. Please don't hesitate to reach out if you ever need anything.
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Review from Nikki B (Daughter of Resident) published on 1 October 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for completing the review, it is good to hear that you are pleased with the respite care that your received. It is our pleasure to look after your mother and we are looking forward to have your mum on respite again.
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Review from M A (Daughter of Resident) published on 10 July 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Once again please accept our condolences to you and your family. Thank you for taking the time to share your experience with us, I will share your feedback with the wider team. Kind regards.
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Review from Chris H (Son of Resident) published on 9 July 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to complete a review, your feedback is very important to us. I will share this with the staff. Kind Regards.
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Review from A W (Daughter of Resident) published on 27 June 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to complete a review, your feedback and reviews are very valuable. I will share this with the team. It is our pleasure to look after your Mum. Kind Regards.
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Review from James B (Son of Resident) published on 27 June 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Dear James, once again please accept our sincere condolences. Thank you for taking the time to complete the review. It was our pleasure to look after your mum. I will share this with the wider team. Kind regards.
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Review from H H (Daughter of Resident) published on 12 June 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to complete a review of your experience, I will share your feedback with the wider team. Kind Regards.
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Review from R S (Brother of Resident) published on 21 May 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for completing the review and I am pleased to hear that your brother is happy at Plane Tree Court. Kind Regards.
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Review from C C (Son of Resident) published on 10 April 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Thank you for taking the time to complete a review, your feedback is very vital to the team and I will share it with the wider team. Happy to hear that you are having a positive experience with us. Thank you for your support. Kind regards, Jiji.
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Review from Clare C (Daughter of Resident) published on 1 April 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
First of all, let me express our condolences to you and your family. Thank you for taking the time to write a review for Plane Tree Court. It was our privilege to care for your mum. I will share it with the wider team. Kind Regards.
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Review from Jill F (Daughter of Resident) published on 29 January 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Dear Jill, thank you for taking the time to complete the review, and I am pleased to hear that you are happy with your experience with us.
I will share this with our staff.
Kind Regard.
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Review from Sue H (Wife of Resident) published on 26 January 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Dear Jill, thank you for taking the time to complete the feedback, and we really appreciate it. I am pleased to hear that you are having a positive experience, and I will share this with the team.
Kind Regards.
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Review from Mary B (Wife of Resident) published on 19 January 2024
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Reply from Jiji Saju, Manager at Plane Tree Court
Dear Mary, thank you for taking the time to complete the reviews.
Your valuable feedback is veery import to us, and I will share it with the staff.
Kind Regards.
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The Review Score of 9.7 (9.650) out of 10 for Plane Tree Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Plane Tree Court is calculated as follows: ( (238 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 317 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Plane Tree Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Sep 2023
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