Guide Lane Care Home has a Review Score of 10 (9.975) out of 10, based on 10 reviews in the last 2 years. Over all time Guide Lane Care Home has 81 reviews.
Review from J T (Resident) published on 18 November 2024
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Review from B R (Resident) published on 18 November 2024
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Review from Jean T (Resident) published on 8 August 2024
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Review from Kim T (Daughter of Resident) published on 8 April 2024
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Review from Susan H (Daughter of Resident) published on 30 January 2024
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Review from I B (Wife of Resident) published on 10 January 2024
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Review from K T (Granddaughter of Resident) published on 8 December 2023
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Review from Samantha E (Friend of Resident) published on 15 November 2023
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Review from Angus C (Husband of Resident) published on 1 August 2023
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Review from Julie M (Daughter of Resident) published on 5 June 2023
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Review from P D (Resident) published on 27 January 2023
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Review from A W (Resident) published on 27 January 2023
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Review from R A (Husband of Resident) published on 3 January 2023
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Review from L Q (Daughter of Resident) published on 20 December 2022
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Review from A L (Grandson of Resident) published on 20 December 2022
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Review from K J (Granddaughter of Resident) published on 30 September 2022
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Review from P D (Resident) published on 23 June 2022
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Review from Lynda L (Daughter of Resident) published on 23 June 2022
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Review from R K (Resident) published on 7 September 2021
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Review from B F (Resident) published on 7 September 2021
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The Review Score of 10 (9.975) out of 10 for Guide Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.975 for Guide Lane Care Home is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Guide Lane Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 May 2018
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