Guide Lane Care Home has a Review Score of 10 (9.975) out of 10, based on 10 reviews in the last 2 years. Over all time Guide Lane Care Home has 81 reviews.
Review from J S (Daughter of Resident) published on 25 May 2018
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Review from R H (Husband of Resident) published on 25 May 2018
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Review from Daniel D (Grandson of Resident) published on 23 May 2018
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Review from Mark C (Son of Resident) published on 23 May 2018
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Review from Lynne P (Friend of Resident) published on 14 May 2018
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Review from Gill D (Daughter of Resident) published on 2 March 2018
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Review from Alan P (Friend of Resident) published on 1 March 2018
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Review from Ajoy B (Husband of Resident) published on 30 October 2017
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The food was excellent and time was taken to ensure my wife's custard consistency food was correct.
The management
There were a couple of blips at first but these were soon rectified.
My wife's room was only small but as she was bed bound toileting was not an issue.
There were trips out and activities but my wife could not take advantage of these due to her condition.
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Review from Peter G (Husband of Resident) published on 5 September 2017
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Review from Janice W (Daughter of Resident) published on 23 August 2017
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Review from Nicola L (Granddaughter of Resident) published on 7 August 2017
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Review from Jean H (Friend of Resident) published on 24 July 2017
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Review from Gwilyn W (Stepson of Resident) published on 18 May 2017
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Review from Kathleen S (Brother of Resident) published on 17 May 2017
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Review from Anne K (Wife of Resident) published on 12 May 2017
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Review from D H (Brother-in-law of Resident) published on 24 April 2017
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Review from Elaine H (Sister-in-law of Resident) published on 24 April 2017
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Review from Tracey S (Niece of Resident) published on 28 March 2017
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Review from Jessie D (Wife of Resident) published on 28 March 2017
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Review from Barbara Y (Daughter of Resident) published on 23 March 2017
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The Review Score of 10 (9.975) out of 10 for Guide Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.975 for Guide Lane Care Home is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Guide Lane Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 May 2018
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